Question about HP Photosmart Premium C309A All-In-One Printer

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Printer won't print. General Printer Error 0x6100000e

Posted by Anonymous on


6 Suggested Answers


6ya staff

  • 2 Answers


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Posted on Jan 02, 2017


Jose Quiñones Jr.

  • 132 Answers

SOURCE: It won't print, says 'communication

1. Disconnect the Printer cable
2. Uninstall the HP Printer Driver
3. Click the Start icon, Computer, go to the Tools menu, select Folders Options, go to the View tab and set Hidden Files and folders as Show hidden files and folders.
4. Navigate to directory c:\windows\system32\spool\drivers\
5. Delete the w32x86 Folder. If cannot be deleted download the printer patch from the hp website
6. Restart the computer with the printer cable disconnected
7. Install the HP printer driver and it will ask the printer cable to be plugged in
8. That is the time that we will be plugging in the printer cable
9. By this time the printer is communicating to the computer by now

Hope this helps

Posted on May 29, 2011


SOURCE: Printer won't print. General Printer

This Error code means unit has a carriage jam
Follow the link below to resolve the issue :

Posted on Jul 21, 2011

Ishola Olayemi

  • 1196 Answers

SOURCE: my printer won't print.


A low fuser temperature error has occurred, possibly due to an inadequate external or internal power supply.

this basically means that either the dc controller board is on its way out or that there is a drain on the power line.
if you have it plugged into an extension lead try plugging it directly into the wall socket.

Posted on Sep 21, 2011


John Coleman

  • 6 Answers

SOURCE: there was a power surge that fired the computer

Try a new printer cable. It's likely that you may have fried that too.

Posted on Oct 01, 2011



  • 5660 Answers

SOURCE: installed new ink and now won't print anything, not even a test page. says error. deskjet 4400 series

Each ink cartridge has a metal, thin Copper 'plate'.
In this 'plate' there is a series of VERY small holes. The holes are so small it's hard to discern their existence, with just the ***** eye.

The area on the printer's body, that the copper plate matches up to, also has matching holes.

After a given time the ink dries up in these tiny holes.
The dried ink needs to be removed.

Printer UNPLUGGED from power, printer case open.
I would suggest wearing dish washing gloves, and remove all ink cartridges.

Small bowl half full of distilled water as hot as you can stand it, dip a clean, lint-free cloth in it. (Distilled, because non-distilled water can leave hard water spots)

Squeeze all excess water out until the cloth is damp. (D-A-M-P) Wipe the area on the body of the printer.

I would suggest wiping in one direction only. Wipe, then go to a fresh, clean part of the cloth, wipe again.
Keep wiping until the cloth picks up No ink.

You may want to follow suit on the ink cartridge/s now, as they may have picked up dried ink.

Suggest use a can of compressed air for computers, and make SURE all areas are D-R-Y.

Allow the printer to set open to dry afterwards. May only take 30 minutes, or less.

Ensuring all surfaces are dry from the water, reinstall the ink cartridges.
Close the printer's case. Plug back into power, WAIT 1 minute, then turn on.


Posted on Dec 10, 2011

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