Question about KitchenAid KSM5PS Heavy Duty Stand Mixer

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Trying to replace the gear worm on a kitchenaid mixer ksm5ps

Got some do-it-yourself instructions online accompanied by a couple rough pictures but for what seems to be a slightly different model it seems as I cannot get beyond the part where I can get to the compartment that houses the gear assembly. I have remove the main shaft pin but still cannot get to the five screws underneath the orbital piece. Maybe if I could see an exploded diagram of the actual model I have I could get to it but right now I'm stuck. Any advice/help would be great.
Thank you.

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  • Olivier Calas Mar 12, 2009

    Thanks for all the advice...Nice to know others have gone through this ordeal before...(as in: I paid a lot of money for this "state-of-the-art" kitchen appliance, as the ad claims, why do I have to deal with defective parts...) ;-}

  • Lynn Ceteras Huerta
    Lynn Ceteras Huerta Jun 06, 2012

    I found the exploded diagrams for case gearing planetary unit KitchenAid ksm150ps here:http://kitchenaidpartsonline.partsquik.c...

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Hi. Go to the kitchenaid website, search for the parts catalog for your model of mixer. Download the file and use these expolded diagrams to get to the worm gear shaft. You'll have to remove and save the grease when you remove worm gear. This is a messy, but necessary job.

You don't say what caused the worm gear failure in the first place. If you were making a heavy bread dough when it failed, you need to look further than the worm gear.

Once you have removed the top cover of the mixer, look at the now exposed transmission housing at the top front of the mixer. If this is a plastic housing, check it carefully for cracks. If you find cracks anywhere on this housing, you have discovered Kitchenaid's cheap plastic housing. If your warranty has expired, remove this trans. housing. If you've never done this type of work before, I recommend that you take a digital photo at every stage of part removal, as these photos will help you when you re-assemble the mixer.

If you find that the trans. housing has cracks, this is the direct cause of your worm gear failure. You must check for further damage to the worm gear bearings and their seats. Look for cracks and/or pieces broken off of these bearings. Re-assemble in the reverse order using the photos and the drawings to guide you.

Be prepared to wait for a month for your parts to arrive. Insist on a new METAL housing for the under engineered trans. housing. Kitchenaid is now owned by Whirlpool Corp. The product is but a shadow of the way Hobart used to manufacture these mixers. If this solution has assisted you. please rate it. Good luck! ricardok45

Posted on Mar 11, 2009

  • Anonymous Mar 24, 2009

    Why do you have to deal with defective parts? The answer to this is swift, brutal and totally legal.



    The manufacturers are concerned with only one thing, making the most money with the least amount of quality (quality costs more money). Long gone are the days when a kitchen appliance would last for 25-30 years. These days many appliances fail soon after the warranty has expired.



    I solved my own Kitchenaid mixer problem by buying a used Hobart mixer and rebuilding it. I no longer have a Kitchenaid problem.



    If you're using your Kitchenaid mixer for your business, you might consider moving up to a commercial Hobart mixer. A properly serviced, used Hobart mixer will perform flawlessly for a lifetime. The Hobart N50 is a 5 qt. mixer with a 3 speed transmission. Try to find one that was built before 1989. The serial numbers hold the key to dating these machines. If you find one, write in to me again and I'll date it for you. ricardok45

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1 Answer

How do I keep beaters in mixer without them falling out?


Each beater may be shaped differently and only will click into its appointed port. There may be a picture on the mixer showing which side to put each beater.

May 12, 2014 | Black & Decker MX55 PowerPro Hand Mixer

1 Answer

How do you place beaters in mixer without them falling out?


I can't find a manual for the MX55 online, Suzanne, but looking at the picture of it I found on Amazon and based on the manuals for other B&D models, it looks like you should have two slightly different beaters: one with a collar and one without and it's very important that each beater go into the correct hole. The one with the collar should go into the left hole (looking at the bottom with the holes at the top) and the one without a collar into the right. The other manuals say "insert each beater and, if necessary, turn it slightly until it locks into place." I hope this helps. Good luck!

May 12, 2014 | Black & Decker MX55 PowerPro Hand Mixer

1 Answer

KitchenAid Mixer is not rotating.


Hi MANILYNTHEOB. I’m sorry to hear about your mixer not working. Unfortunately from the symptoms you describe, your mixer has experienced a transmission failure. You don’t mention how old your KA mixer is or how hard it’s been used, but for your particular model, KA has a plastic gear designed to fail, instead of the whole mixer ‘going up in smoke’. And what it sounds like is that this fail-safe gear finally ‘failed’ (stripped) so that the power from your electric motor is not getting to your planetary (“elliptical rotating part”) and the agitator shaft. What can you do?
The good news is that this can be fixed quite easily (OK, maybe a little effort) by yourself, if you are a DITY type person, feel adventurous, and your mixer is not under warranty you can troubleshoot it yourself. Be sure you have the Parts List manual on hand. If you're lacking one, you can download a PDF version from the KA website: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> then enter the visitor type “Consumer” and then enter the 6 character model number, in your case use KSM50P (Your K5SS mixer falls within this manual), and select the first file KSM50P.pdf (438.31 KB) listed under Parts List (4) and then check to verify this matches your mixer model.
Turn to pages 4 & 5, titled: Case, Gearing And Planetary Unit for the disassembly and reassembly of your mixer, along with all the parts. Locate Illus. No. 58, Worm Gear Bracket & Gear, including Illus. No. 12, Worm Gear (23 teeth). I suspect this is the weak link in your mixers transmission and causing the problems. After clearing all the grease away, you’lll probably find that is has been stripped.
You can order a replacement gear and install it yourself. While you’ve got your mixer this far apart you can check for any other unseemly wear and tear on the on the gears and other components. Besides a replacement gear, and grease you might consider replacing the gasket, too. You should use a food-grade grease that you can order online (although I’ve seen automotive bearing grease used too – your call). Do not try to reuse any original grease as this should be filled with debris from the stripped gear.
Here are five potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com. You should search for ‘food grade grease’. Prices can vary widely between vendors, so do your comparison shopping.
It can be messy but quite gratifying to diagnose and repair your mixer yourself.
Finally, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links are different KA models, but the principles are the same.
Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer, should you decide to go that route.
If you feel this repair is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping. Good luck, I hope this helps. Howard, Burke, VA
If this solution was helpful, please rate it, thanks! – hslincoln

Jul 08, 2010 | KitchenAid K5SS Heavy Duty Commercial...

1 Answer

I have lost the manual and need the directions for use of the Kitchenaid mixer 5 quart


HI JWPERCY14223. It is very easy to download the
The inspection and troubleshooting of the mixer transmission is a DITY capability, particularly if your mixer is out of warranty. Just be sure to have the correct Part List manual around when you start to disassemble your mixer. If you're lacking one, you can download it from the KA website (http://www.kitchenaid.com/flash.cmd?/#/page/home).
Click on Customer Care>Locate Manuals& Guides> and select “Consumer” for User Type, then enter the 6 character model number, in this case K45SSW, and then select the first file under Owners Manuals (2) K45SSWH-0.pdf (2730.37 KB) (be sure to check that it matches your mixer).
The first file is the full 86 page ‘Instructions and Recipes’ manual in English that was originally included with your mixer. The second file is a 60 page multi-lingual (English, French and Spanish) Instruction manual without recipes.
While you’re downloading the Owner’s Manual, I would recommend downloading the accompanying Part List Manual, too. Select the file under Parts List (1) K45SSWH0.pdf (341.41 KB) and save that on your computer. If your ever have to troubleshoot or repair your mixer the Parts List manual will be an invaluable document to have on hand when taking your mixer apart and reassembling it.
Here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer for your future reference, too.
Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer.
Good luck! I hope this helps. Howard, Burke, VA
If this solution has been helpful to you, please rate it, thanks! – hslincoln

May 03, 2010 | KitchenAid K45SS Classic Stand Mixer

1 Answer

Planetary gear housing fell off.


Hi BHENDERSON_C, sorry to hear about your mixer’s malaise. The Planetary should not fall off! Something has failed inside the transmission housing to allow the planetary to drop from the head. It may not be evident from the planetary assembly, so you need to get ‘under the hood’ to find the point of failure.
It would be helpful to have the correct Parts List manual on hand when you start to disassemble your mixer. If you're lacking one, you can download a PDF version from the KA website at: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> and enter the 6 character model number, in your case, KP2671, and for starters, select the last file, KP2671XWH3.pdf (325.07 KB), of the 24 listed under Parts List (24) (NB: There are five different model versions of this manual, so check to see that it matches your mixer model. If it doesn’t try a different version).
To disassemble your mixer you will need a regular and Phillips screwdriver, snap-ring pliers, a small drift pin punch and a small hammer. By using the exploded views in the Part List manual, you should be able to disassemble, inspect, identify and replace broken/worn parts, and reassemble your mixer. The Parts list manual doesn’t provide that step by step assembly instructions that would be nice to have, but just a general idea of how all the parts fit together.
Turn to pages 4 & 5, titled: “Case Gearing And Planetary Unit” which shows you an exploded view of all the mechanical parts and assemblies for your mixer. You will need to remove the Transmission Housing and remove all the grease from around the gears to clearly see the parts. Inspect the grease for debris. I expect you’ll find pieces of the retaining clip and retain pin that hold the planetary to the mixer head somewhere in the grease.
After you’ve determined which parts failed, you will want to order replacement parts. Here are five potential online vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com (for grease). You should search for ‘food grade grease’ online (although I’ve seen automotive bearing grease used too – your call). Prices can vary widely between vendors, so do some comparison shopping.
Also, here are links to three excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links are different KA models, but the principles are the same.
Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble, troubleshoot, determine appropriate repair parts and reassemble your mixer to get it working again. Good luck. I hope this helps. Howard, Burke, VA
If this solution has helped you, please rate it, thanks! – hslincoln

Feb 26, 2010 | KitchenAid KP2671 Professional 6 Series...

1 Answer

The turning mechanics sound clunky


HI PANNABECKERS, sorry to hear about your mixer’s malaise. It is very disconcerting to purchase an expensive brand name kitchen appliance with a solid reputation and find the reality falls far short of your expectation, but I digress on KA quality. You don’t say how old your mixer is, but I’ll assume it’s no longer under warranty (you’ve had it over a year).
By the description of your mixer’s symptoms, I concur with your assessment and say that your mixer is headed for some type of mechanical /transmission breakdown, if it hasn’t failed completely, yet. What can you do?
The good news is that this can be fixed quite easily (OK, maybe with a little effort) by yourself, if you are a DITY type person, feel adventurous, and your mixer is not under warranty you can troubleshoot it yourself. Be sure you have the Parts List manual on hand. If you're lacking one, you can download a PDF version from the KA website: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, in your case use KSM50P (Your K5SS mixer falls within this manual), and select the first file KSM50P.pdf (438.31 KB) listed under Parts List (4) and then check to verify this matches your mixer model.
Turn to pages 4 & 5, titled “Case, Gearing and Planetary Unit”, which provides and exploded view for the disassembly and reassembly of your mixer, along with all the part names and numbers.
To disassemble your mixer you will need a regular and Phillips screwdriver, snap-ring pliers, a small drift pin punch and a small hammer. By using the exploded views in the Part List manual, you should be able to disassemble, inspect, identify and replace broken/worn parts, and reassemble your mixer.
After clearing all the grease away, check to see if the gears are just loose, excessively worn or broken. If it’s worn or broken you can order replacement parts and install them yourself.
Besides a replacement gear, and grease you might consider replacing the gasket, too. You should use a food-grade grease that you can order online (although I’ve seen automotive bearing grease used too – your call). It can be messy but quite gratifying to diagnose and repair your KA mixer yourself.
If you do need repair parts, here are five potential online vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com (for grease). You should search for ‘food grade grease’ online (although I’ve seen automotive bearing grease used too – your call). Prices can vary widely between vendors, so do some comparison shopping.
Finally, here are links to three excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links are different KA models, but the principles are the same.
Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer, should you decide to go that route.
If you feel this repair is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping. I hope this helps. Howard, Burke, VA
If this solution was helpful, please rate it, thanks! – hslincoln

Feb 24, 2010 | KitchenAid K5SS Heavy Duty Commercial...

1 Answer

My kitchenaid ksm150ps standing mixer's top seems to tilt down too low and bounces up and down when mixing


Hi DENISE, by the symptoms you describe it appears that it’s time to adjust your mixer’s Beater to Bowl Clearance adjustment screw, or head locking mechanism (or a component) of it is worn or loosened due to normal wear and tear and needs to be readjusted (or repaired) to keep your mixer head stationery and level.
The instructions for adjusting your beater to bowl clearance are located in your Owners Manual. If you don’t have the original manual you can easily download a PDF version of your Owners Manual from the KA website: (http://www.kitchenaid.com/flash.cmd?/#/page/home).
Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number, in your case KSM150 and select the file listed for your model that appears under Owners Manuals (66) KSM150PSER1.pdf (732.33 KB) and save that file to your PC. Turn to Page 14 and you will find the instructions for adjusting the mixer head height.
But to save you some time, I have extracted the instructions below:
Beater to Bowl Clearance
Your mixer is adjusted at the factory so that the flat beater just clears the bottom of the bowl. If for any reason, the flat beater hits the bottom of the bowl or is too far away from the bowl, clearance

Tilt-Head models
• Unplug mixer.
• Lift motor head.
07f1be1.jpg
• Turn screw (A) SLIGHTLY counter clockwise (left) to raise flat beater or clockwise (right) to lower flat beater.
• Make adjustment with flat beater, so it just clears surface of bowl.
If you over adjust the screw, the bowl lock lever may not lock into place.

If the above doesn’t correct your problem, then you need to look at the Link & Lever Latch assembly. If you don’t have your parts list manual, select the file KSM150PSWH0.pdf (773.44 KB) listed under the Parts List Manual (61).
The manual provides an exploded view for the disassembly and reassembly of your mixer, along with all the part names and numbers. Turn to page5, titled: Base and Pedestal Unit. You’ll want to focus on Illus. #11, Link & Lever Latch assembly, and the related components, which locks the mixer head to the pedestal when you run the mixer. Check to see if something is just loose, exceedingly worn or broken. If something has broken, you can order replacement parts and install yourself.
Here are five potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com. Prices can vary widely between vendors, so do your comparison shopping.
Also, while your mixer is apart it would be ideal to check for any other unseemly wear and tear on the gears, etc. It can be messy but quite gratifying to diagnose and repair your KA mixer yourself.
Finally, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer.
Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble, repair, and reassemble your mixer.
Finally, if you feel this is beyond your capabilities and will be too difficult to do by yourself you can take your mixer to a local small appliance repair shop and have them troubleshoot and fix your mixer. KA Customer Care can provide you with the name and phone # of the closest authorized KA repair shop in your area or you can do a Online web search, but be sure to get at least three estimates before deciding to commit to one repair shop.
Good luck. I hope this helps. Howard, Burke, VA
If this solution has helped you, please rate it, thanks! – hslincoln

Dec 23, 2009 | KitchenAid KSM150PS Artisan Series Stand...

1 Answer

Mixer component vibrates; seems to sit too low; beaters rub against bowl; alignment seems wrong


Hi, LAHR, by the symptoms you describe it appears that it’s time to adjust your mixer’s "Beater to Bowl Clearance" adjustment screw, which should be a pretty easy to do by yourself.
The instructions for adjusting your beater to bowl clearance are located in your Owners Manual. If you don’t have the original manual you can easily download a PDF version of it from the KA website: (http://www.kitchenaid.com/flash.cmd?/#/page/home).
Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number, in your case KSM150 and select the file listed for your model that appears under Owners Manuals (66) KSM150PSER1.pdf (732.33 KB) and save that file to your PC. Turn to Page 14 and you will find the instructions for adjusting the mixer head height.
But to save you some time, I have extracted the instructions below:
Beater to Bowl Clearance
Your mixer is adjusted at the factory so that the flat beater just clears the bottom of the bowl. If for any reason, the flat beater hits the bottom of the bowl or is too far away from the bowl, clearance

Tilt-Head models
• Unplug mixer.
• Lift motor head.
56a2398.jpg

• Turn screw (A) SLIGHTLY counter clockwise (left) to raise flat beater or clockwise (right) to lower flat beater.
• Make adjustment with flat beater, so it just clears surface of bowl.
If you over adjust the screw, the bowl lock lever may not lock into place.

I hope this helps! – Howard, Burke, VA
If this solution has helped you, please rate it, thanks! - hslincoln

Dec 09, 2009 | KitchenAid KSM150PS Artisan Series Stand...

1 Answer

Have a kitchenaid artesian mixer need to adjust beater depth-it is scraping the bottom of the bowl. Model #KSM150PSEr 325 watts


Hi KELLYSERMAN, this should be pretty easy to do by yourself the instructions for adjusting your beater to bowl clearance is in your Owners Manual. I you don’t have the original manual you can easily download a PDF version of your Owners Manual from the KA website: (http://www.kitchenaid.com/flash.cmd?/#/page/home).
Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number, in your case KSM150 and select the file listed for your model that appears under Owners Manuals (66): KSM150PSER1 (732.33KB) and save that file to your PC. Turn to Page 14 and you will find the instructions for adjusting the mixer head height. I have extracted the instructions below:
Beater to Bowl Clearance
Your mixer is adjusted at the factory so that the flat beater just clears the bottom of the bowl. If for any reason, the flat beater hits the bottom of the bowl or is too far away from the bowl, clearance

Tilt-Head models
• Unplug mixer.
• Lift motor head.
a4417ef.jpg
• Turn screw (A) SLIGHTLY counter clockwise (left) to raise flat beater or clockwise (right) to lower flat beater.
• Make adjustment with flat beater, so it just clears surface of bowl.
If you over adjust the screw, the bowl lock lever may not lock into place.

I hope this helps! – Howard, Burke, VA
If this solution has helped you, please rate it, thanks! - hslincoln

Dec 07, 2009 | KitchenAid KSM150PS Artisan Series Stand...

1 Answer

Kenmore 16 speed hand mixer - KMX16E - Using speeds


I collect Kenmore products- This is random but would you be willing to sell me one of these Kenmore KMX16Es?? I don;t know how to email you on this site. If you're interested email me jasondvmgroove@gmail.com. I would also pay for shipping and pay you for the mixer and troubles.

Many Thanks,

-JASON FROM CANADA!

Jun 09, 2008 | Kenmore KMX16E Mixer

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