Question about KitchenAid KSM5PS Heavy Duty Stand Mixer

1 Answer

W!ill not start up

After 20 years of problem free service from my mixer it just stopped working.

Posted by on

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 135 Answers

Hi Karl. Have your mixer repaired by a shop that has experience repairing Kitchenaid mixers. Don't think for a second that a new mixer will solve your problems. The new Kitchenaid mixers are not as durable as your old one and are made with an absolute minimum of quality. Quality costs money! ricardok45

Posted on Mar 24, 2009

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Mixing paddle slips off pin


We have never heard of this problem before. I spoke with our KitchenAid technician as well and he has never seen this problem in the over 20 years of working on KitchenAid mixers.

Are you sure that the beater is hooked on all of the way, and there isn't anything in the beater stopping it from turning and clicking into place? Is the pin stuck? If the pin is not sticking out all of the way, or the spring is bad/damanged it is possible the beater could come loose. You would want to replace the agitator shaft.

Agitator Shaft: http://www.mendingshed.com/kacentershaft.html

Thank you,

Colleen
Customer Service
MendingShed.com
800-339-9297

Apr 03, 2013 | KitchenAid K45SS Classic Stand Mixer

1 Answer

My mixer seems to leak once in a while a light tan colour liquid from where you put the mixers in the round chrome ring around that on the inside.


Your mixer has a vegetable based lubricating grease in it, that grease can separate from time to time. One way is non use the other way is end of life from normal use.

If you do not use your mixer regularly, get a towel and put it on the counter, get your mixer and turn it upside down on the towel (to protect the finish) turn the mixer on while holding up the mixer (balance it) run the mixer for 2 minutes on speed 6, shut it off and turn the mixer rite side up and turn on again for 2 minutes, then repeat the process at least once. If your mixer continues to leak your lubricant is at end of life and it needs to be replaced along with a new motor housing gasket. KA will service it for you for about $100 dollars, you can do it yourself but it requires a full tear down of the mixer, you may have an "after warranty" service tech in your area but you will have to look for small appliance repair shops. If you do it yourself it will cost you about $20.00 bucks and a roll of paper towels as it is really messy. There are videos on utube that will show you how. The process I described above is a simple re-mix of your existing grease and in at least 60% of mixers I have repaired this is the problem with leaky oil / grease, it will last two or three years before it starts to leak again, longer if you do not use your mixer much, The grease is food safe and will not hurt you or anybody that may eat a recipe that might have a drop in it. But yes; I know it isn't really appealing to have grease dripping in your cooking. So the first thing to do is try and remix your existing grease, then try baking with it, if the drip has stopped your OK for a few years. If not you need to re-pack the grease and change the gasket.


Also the existing gasket is fiber and when the machine is put together the screws that hold the upper and lower motor housing parts together is not torqued down very hard (that is intentional on KA's part), the weight of the upper motor housing is about ten pounds and after years of having the mixer sit on top of the gasket it compresses and allows the grease liquid, (once it separates), to leak out and to get all over the place.


If you do decide to take your mixer apart you might try to just tighten up the screws that hold the two pieces together and try the re-mix process, that solution works on about 20% of all mixers I have repaired. Do this if you don't want to spend the 20 bucks on parts and grease. Let us know if this helped.

Mar 17, 2013 | KitchenAid K45SS Classic Stand Mixer

1 Answer

My sunbeam mixmaster is about 40 years old and suddenly stopped working


The running capacitor finally died. I used to be their factory service tech. You can change it easily by removing the back knob and the handle. The screws are under the silver buttons. The capacitor looks like a 3/4 x 1 1/4' tube with a small nib sticking out each end.

Dec 26, 2012 | Sunbeam 2366 MixMaster Series Hand/Stand...

3 Answers

Where do i get a service manual?


http://www.kitchenaid.com/flash.cmd?/#/page/customer-service
SM often are available on the 'net in PDF format, however I have been unable to locate one for this exact make model, accordingly contacting the manufacturer is the only option link above

Sep 10, 2011 | KitchenAid KSM150PSMC Mixer

1 Answer

Warranty


Hi DAVEF159, Happy New Year! I’m sorry to hear about your new mixer. To answer your basic question, yes this is covered under warranty. By the description of your mixer’s symptoms it sounds as if your transmission has locked up or a gear has failed, which it shouldn’t do. This would cause the planetary/agitator shaft to stop rotating.
Since it is under warranty, contact them immediately and tell them about your problem with the stir speed not working. The KA website is at: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Contact Us> and you will find the toll free phone number listed to speak with someone. You can also look under the Warranty & Service Plans to see what KA will do for you. I've extracted parts of it here:
Hassle-Free Replacement Warranty
We’re so confident the quality of our products meets the exacting standards of KitchenAid that, if your mixer should fail within the first year of ownership, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge and arrange to have your “failed” mixer returned to us.
Your replacement unit will also be covered by our one year full warranty. Please follow these instructions to receive this quality service.

If you reside in the United States and your KitchenAid® mixer should fail within the first year of ownership, simply call our toll-free Customer Satisfaction Center at 1-800-541-6390, 8 a.m. to 8 p.m.,
Monday through Friday, 10 a.m. to 5 p.m., Saturday, Eastern Time. Give the consultant your complete shipping address. (No P.O. Box Numbers, please.)
When you receive your replacement mixer, use the carton and packing materials to pack-up your “failed” mixer. In the carton, include your name and address on a sheet of paper along with a copy of the proof of purchase (register receipt, credit card charge slip, etc.).

I hope this helps. Good Luck with KA! - Howard, Burke, VA
If this solution has been helpful, please rate it, thanks! - hslincoln

Jan 05, 2010 | Food Mixers

1 Answer

Mixer runs ,then stops, and now has lost all lower speeds.


Hi DALE, from the symptoms you describe, it sounds like you've got problems in your (speed) control assembly. If your mixer were out of warranty, I'll tell you that you could fix it yourself, but as your mixer is less than one year old, let KA fix it or replace your mixer on their dime. Contact them immediately and tell them about your problem with the speed control.
The KA website is at: http://www.kitchenaid.com/flash.cmd?/#/page/home. Click on Customer Care>Contact Us> and the toll free phone number is listed to speak with someone. You can also look under the Warranty & Service Plans to see what KA will do for you. I've extracted parts of it here:
Hassle-Free Replacement Warranty
We’re so confident the quality of our products meets the exacting standards of KitchenAid that, if your mixer should fail within the first year of ownership, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge and arrange to have your “failed” mixer returned to us.
Your replacement unit will also be covered by our one year full warranty. Please follow these instructions to receive this quality service.
If you reside in the United States and your KitchenAid® mixer should fail within the first year of ownership, simply call our toll-free Customer Satisfaction Center at 1-800-541-6390, 8 a.m. to 8 p.m.,
Monday through Friday, 10 a.m. to 5 p.m., Saturday, Eastern Time. Give the consultant your complete shipping address. (No P.O. Box Numbers, please.)

When you receive your replacement mixer, use the carton and packing materials to pack-up your “failed” mixer. In the carton, include your name and address on a sheet of paper along with a copy of the proof of purchase (register receipt, credit card charge slip, etc.).

I hope this helps. Good Luck with KA! - Howard, Burke, VA
If this solution has been helpful, please rate it, thanks! - hslincoln

Dec 19, 2009 | KitchenAid KSM150PS Artisan Series Stand...

1 Answer

I just received my new Kitchenaid Stand Mixer. It's model KSM150PSGG. The "stir" speed doesn't work. All other speeds work. What do I do?


Hi, LeeWhay, sorry to hear that your having problems with your new KA mixer. Since it is under warranty, contact them immediately and tell them about your problem with the stir speed not working. The KA website is at: http://www.kitchenaid.com/flash.cmd?/#/page/home. Click on Customer Care>Contact Us> and the toll free phone number is listed to speak with someone. You can also look under the Warranty & Service Plans to see what KA will do for you. I've extracted parts of it here:
Hassle-Free Replacement Warranty
We’re so confident the quality of our products meets the exacting standards of KitchenAid that, if your mixer should fail within the first year of ownership, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge and arrange to have your “failed” mixer returned to us.
Your replacement unit will also be covered by our one year full warranty. Please follow these instructions to receive this quality service.
If you reside in the United States and your KitchenAid® mixer should fail within the first year of ownership, simply call our toll-free Customer Satisfaction Center at 1-800-541-6390, 8 a.m. to 8 p.m.,
Monday through Friday, 10 a.m. to 5 p.m., Saturday, Eastern Time. Give the consultant your complete shipping address. (No P.O. Box Numbers, please.)
When you receive your replacement mixer, use the carton and packing
materials to pack-up your “failed” mixer. In the carton, include your
name and address on a sheet of paper along with a copy of the proof
of purchase (register receipt, credit card charge slip, etc.).

I hope this helps. Good Luck with KA! - Howard, Burke, VA
If this solution has been helpful, please rate it, thanks! - hslincoln

Dec 05, 2009 | KitchenAid KSM150PS Artisan Series Stand...

Not finding what you are looking for?
KitchenAid KSM5PS Heavy Duty Stand Mixer Logo

Related Topics:

342 people viewed this question

Ask a Question

Usually answered in minutes!

Top KitchenAid Food Mixers Experts

Appliance engineer

Level 2 Expert

198 Answers

CJ C
CJ C

Level 2 Expert

66 Answers

Colin Stickland
Colin Stickland

Level 3 Expert

22485 Answers

Are you a KitchenAid Food Mixer Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...