Question about HTC Touch Pro Smartphone
I had this same problem and I was able to fix it myself for free. This problem seems to be common for people who carry their phone in their pocket instead of the holster. What happens is debris gets stuck around the edges of the screen and then the screen stops responding to the touch. All I had to do is slide my fingernail along the edges of the screen (almost like you are going to peel the screen off) to get the debris out from under the edges of the screen. It also works to use compressed air to blow out the debris.
Posted on Jan 05, 2010
<<The following post applies to the HTC Touch Pro 2 mainly, but as they are similar and googling also gets here and the solution provided helped me as well, I'm going to post it here.>>
Thing is, what mostly happens is that an area becomes stuck, i.e. permanently pressed. That is why no other (additional) presses are recognised an the touch screen appears nonresponsive. Reasons for this can be deformations of the whole screen cover caused by temperature or small point-like deformations, as caused by impact on sharp things. (Mine was caused by impact (flat on the ground, indoors), but there was a small piece of dirt underneath the screen protector....!)
So the needle trick pushes the screen cover up an "unsticks" this area. Depending on what's wrong with your particular screen, you need to lift either the whole (often slightly oil-as-wasser-ly discoloured in this case) or the single spot (as in my case).
To make a long story short, this "defect" is neither caused by dirt nor solved by removing it. Thus, I really recommend a long, thin but blunt needle (so as to neither scratch the display - be careful, it's just below! - nor the screen cover from the underside)
Also, notice that the screen cover is glued. So don't slide the needle along the underside, but pin in regular distances (it might come off otherwise).
I'd even say (no guarantee, of course) that it is worth doing even if you are still in warranty, as I doubt, somebody will look if the glue was pierced - or that you even can detect such in the first place. It will likely save you money for shipping and time without your phone (provided they do not blame you for it and let you pay for repair).
Hope I could clarify some concerns ("just peeling the dirt? you're kidding me, that's voodoo!")
Posted on Aug 16, 2010
I have a touch pro 2. That was working 1 second then stopped working during a phone call. Soft resets had no effect. But I take my fingernail and slightly separate the plastic edge from the screen and I could see lots of junk inbetween the screen and the surrounding case. While still wedging it apart I took a business card corner, pushed it down into the side and started cleaning all of the stuff out. (mostly oil and dirt) I did this on both sides and viola' my touch screen started working again.
Posted on May 08, 2010
What I did to fix my problem was similar to the folks above. I took a needle and went around the egdes of my HTC tp2, I clean out the dirty that was present. But, still no luck. Then I took the pin and slightly lifted up on the actual screen its self on both sides of the long end, right in the middle and everything works fine. Just be careful not to over do it.
Posted on May 25, 2010
Hi. Just wanted to say thanks to everyone on here who posted the solutions. Solution #5 worked for me (needle underneath). People reading this might think that cleaning the edges doesn't sound like a viable fix but it just worked perfectly for me. Thanks again.
Posted on Jun 22, 2010
Thanx smoothdrc and Nic2010! u saved me to try to do factory reset or sending my TP2 to the service station! But the cleaning with namecard corner works fantastic!
Posted on May 21, 2010
Thanks to everyone, this helped alot.
Posted on Jul 17, 2010
Omg this works! I also got the little bubbles from under the screen out too by doing this... cleaning the freakin edges... who woulda thought?!
Posted on Jun 17, 2010
seems to be a manufacturing defect- TONS of reports with the same issue.
Best of luck
Posted on May 24, 2009
My screen was not responding, after removing the aftermarket protective case it worked fine. The case was just on too tight and was pressing against the screen so the screen would not respond to my screen taps.
Posted on Dec 07, 2010
The needle trick worked guys! Thank you soo much.
Posted on Nov 27, 2010
Thanks to all the posters on this thread! I also was experiencing this issue with my HTC Touch Pro 2. A couple passes with my fingernail on each side of the screen and...Problem Solved.
Posted on Jul 14, 2010
I had the same problem. It happened within the 2-year warranty time and I have sent it back to HTC (goes via a repaircenter called Eurotwice). They picked up my defect HTC at home and I received it back by mail 1 week later with a new touchscree. No costs. Excellent service by HTC!!! I could even follow the repair process on line via www.eurotwice.be
Posted on Jan 17, 2010
Man i love u thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Posted on Mar 30, 2012
Thanks for all help sliding your finger nail across the edges of the screen worked perfectly ... thanks again
Posted on Dec 30, 2011
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Posted on Jan 02, 2017
HTC Touch Pro is a joke. My HTC Mogul quit working after a year's worth of light use in August 2009. I stupidly chose to upgrade to the HTC Touch Pro. The first one I had, the keyboard quit working with 6 weeks (unfortunately for me, not in Sprint's 30 trade in period!). I had also had issues with the screen freezing off and on, and not being able to answer calls half the time. Don't even get me started on the camera lag, the not being able to hear who is calling me due to poor ear speaker, etc, etc.
So, I called Sprint, and they replaced it with a "refurbished" model. No battery included, just a phone in a bag in a UPS box. I got my number transferred over to it, got all my info transferred over to the "new" Touch Pro. Within two hours, the phone locked down - completely froze. Tried soft reset - NOTHING. Took the battery out for a few minutes. Resolved the issue temporarily. Within an hour it had done it again. By the sixth lock down in less than 24 hours, the phone stayed that way for 2 hours straight. As I type this, two days in to having the phone, I am now up to eleven different times this phone has froze up.
I called Sprint, asked them to please replace this piece of ****. They so nicely offered to replace it with yet another HTC Touch Pro. I asked them if it was at all possible to replace it with a comparable phone from another manufacturer. The answer? NO. It seems it is their policy that they have to replace a phone at least THREE seperate times before they will even consider replacing it with another brand. So, I wrote to every executive e-mail address I could find. I was finally contacted by a "V.I.P. Analyst" with
"Sprint Executive & Regulatory Services" through my e-mail. She told my wife she's been leaving me voicemails on my phone. Funny, I don't even show a missed call on the phone. Unknown as to the voicemails, because the phone won't unfreeze for long enough for me to check them!
Anyway, my wife explained that I was totally unsatisfied by the Touch Pro, and again asked for it to be replaced with a comparable phone from a different brand, as I need a phone that is reliable for business use. Amazingly, she was told no. She explained, again, that we have been with Sprint for five years, and carry five lines with them, spending an average amount of $4200 a year on their services alone. She told her she could "understand your frustration, but the contract you "signed" says that they are only a service provider and are in no way responsible for the devices." The best they can do is replace it with another Touch Pro, as they have no record of having problems with this device. My wife told her to check some of the internet forums and tech reviews. The response? She can "appreciate that people are blogging about it, but again, Sprint has no known issues with this particular device." Funny, I can read through this one site alone and see that SEVERAL Sprint customers have issues with the Touch Pro.
I'm still trying to get something done through Sprint, as overall, they are a great company to be with. I just can't believe they would be willing to lose a five year customer over a piece of **** like the Touch Pro!
My recommendation on the HTC Touch Pro? STAY AWAY, STAY VERY FAR AWAY!!!
Posted on Nov 05, 2009
SOURCE: htc touch screen not working.
Hi reset your cell phone to factory setting else you have an option in HTC to reset your display settings. Yasha you need to go to the settings and then to the display option to make a new touch screen settings
Posted on Jan 09, 2009
Take the battery out of the TP and then press down very hard on the spacebar. This will reconnect the flex cable and will fix it for the time being. But in the end a replacement will be needed.
Posted on Nov 26, 2009
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