Question about Acer Aspire 6920 Notebook PC

29 Answers

Sleep, hibernation and shut down problems

I hope you folks can help. I have an ACER ASPIRE 6920 purchased in October 2008, so close to 5 months old now. Over the past month, my laptop has developed an extremely irritating problem. It doesn't sleep, doesn't hibernate, and won't shut down properly, unless I manually hold the button down. To explain further, when I use the sleep function the computer switches off (not the regular shutdown process, it doesn't even say computer shutting down), and then 5 seconds later, it will switch back on its own, with the windows error recovery saying, Windows was not shut down properly. When I try hibernating, the same thing happens. When I shut down, it will restart on its own again in 5 seconds, and won't switch off permanently unless I manually hold down the button. Of course, I should say other than this the computer works like a dream, however as my profession requires me to be quite mobile and flexible with my work, in addition to the responsibility of downloading important large tech presentations and documents as part of my job, the sleep function was very important to me, and is now effecting my efficiency. I would really appreciate your help.

I guess it would also be beneficial to let you all know, the things that I have already tried to rectify this problem. I have unchecked auto-restart, I have even gone to my device manager, and on all the power management tabs, I have made sure to uncheck enable this device to wake computer. However, the problem still persists. From what I have googled, the only thing I haven't yet done is go to BIOS settings, as to be quite honest I don't know how to get into BIOS settings for Acer.

Sorry for the long question. I thank all the experts for taking the time to read this, and I genuinely hope someone can help me.

Cheers,

Wasim

Posted by on

  • 58 more comments 
  • wasimparkar Mar 22, 2009

    I am sorry, this is not power related or battery related. This keeps happening irrespective of where I am, whether I am on battery power, or regular power, at home, or at office. This is obviously a BIOS or software problem.

  • wasimparkar Mar 22, 2009

    the OS is Windows Vista.

  • wasimparkar Mar 22, 2009

    well, any suggested solutions. One gentleman said they will give the steps to repair, after I mention the OS, I did, its Microsoft Vista.

  • wasimparkar Mar 22, 2009

    How can I reinstall Vista, I don't have the CD, it never came with the purchase. Does anyone not know how to get into ACER BIOS settings?

  • wasimparkar Mar 22, 2009

    crazytreen, I agree with you. However, I don't know how to get into bios settings for my ACER Aspire 6920. Kevin, thanks for your suggestion, however I did try system restore already, just a week after this problem, but doing system restore didn't solve the problem unfortunately. Does anyone know how to get into ACER bios, so I can do as crazytreen suggested to check my S1 and S3.

  • wasimparkar Mar 22, 2009

    Fardinfard, thanks for your suggestion. However, I want to do a re-install only as the last option. I just want one attempt to get into Acer Bios. Considering my ACER Aspire was in fixya's drop down menu, I assumed there would be an expert that is familiar with this system. And if there is, then surely they could direct me to get into ACER's bios?

  • wasimparkar Mar 22, 2009

    jackiaria, I have also read this particular forum. Thank you for your suggestion, unfortunately this isn't the problem as I don't use that software. Trust me, I googled a whole set of solutions before coming to fixya :) Thanks for everybody's suggestions. Its great to see so many people helping, however, what I would really like to know more than anything else, is how can one get into BIOS settings for ACER ASPIRE 6920? This is the one solution that I haven't tried.

  • wasimparkar Mar 22, 2009

    djicenova, I have checked the settings thousands of time to make sure they haven't switched the functions of the power button. This isn't the problem. Thanks though.

  • wasimparkar Mar 22, 2009

    I have pressed f2 to enter bios, but it doesn't, it enters CMOS settings.

  • wasimparkar Mar 22, 2009

    crayzeetrayn, your solution seems the most plausible, I am going to try it. As you suggested, I checked to see if hybrid sleep is turned off, and it is. So now my only hope is basically to see if power saving in BIOS is S1. I will try control alt and esc together to get into BIOS. Someone mentioned CMOS is the same as BIOS, but how come there is nothing in my CMOS in regards to power saving, or waking up on LAN?

  • wasimparkar Mar 22, 2009

    you say CMOS is the same as BIOS, yet my CMOS doesn't have any settings except BOOT settings.

  • wasimparkar Mar 22, 2009

    okay, I am going to try this

  • wasimparkar Mar 22, 2009

    it only says f2 and f12 for boot options, nothing about bios.

  • wasimparkar Mar 22, 2009

    I think all of you are great, and I appreciate your help. but nothing seems to work. Looks like I am going to have to resort to waiting long while talking to ACER people on the phone.

  • wasimparkar Mar 22, 2009

    okay, I will try again.

  • wasimparkar Mar 22, 2009

    arjun, thanks this is a solution that I haven't heard before, something different. Will try it.

  • wasimparkar Mar 22, 2009

    finally, some acer specific solutions. I am getting more hopeful.

  • wasimparkar Mar 22, 2009

    will let of all you know of the right solution. I think this is an excellent forum. Even if nothing eventually works, I really appreciate how genuine and helpful you all have been.

  • wasimparkar Mar 22, 2009

    johncaman, I tried what you suggested fn and f4, unfortunately the same thing, doesn't sleep, just switches off, and within 5 seconds, restarts with windows error recovery asking me if I want to start windows normally or in safe mode

  • wasimparkar Mar 22, 2009

    Arjun, I tried your solution, with so much hope, it didn't work :(. I am gutted. This sucks, a company like Acer, 5 month new laptop and this problem. I am so angry, not at this forum, at my bloody laptop.

  • wasimparkar Mar 22, 2009

    if registry mechanic points the errors, how does it fix them?

  • wasimparkar Mar 22, 2009

    maybe I should check to see if there are unknown processes running.

  • wasimparkar Mar 22, 2009

    to 'The Experts', I am confused by your proposed solution, in Vista, there is no run from the start menu, I tried looking for inside run, but couldn't find it.

  • wasimparkar Mar 22, 2009

    I know, it still is under warranty. Its just the irritation of reinstalling everything you know. Its such a headache, after you have done so much work on it. I mean, I might have reinstall MS Office 2007 again, will they accept the same key, I used the first time. So many other things. Yuck :(. By the way guys, all of you, I am really thankful, and I do apologize for my grumpy attitude.

  • wasimparkar Mar 22, 2009

    thanks john. I don't know if I have a recovery CD, I will search for it. there is no other way to re-install ACPI drivers?

  • wasimparkar Mar 22, 2009

    so taran, are you suggesting, that even if registry mechanic fixes this problem, it will actually end up slowing down my computer?

  • wasimparkar Mar 22, 2009

    yes I do, have all my windows updates installed.

  • wasimparkar Mar 22, 2009

    I have tried everything under power management in the control panel, all in vain.

  • wasimparkar Mar 22, 2009

    i have tried the restore method tons of times.

  • wasimparkar Mar 22, 2009

    uhhm, thats too basic, it doesn't provide the solution

  • wasimparkar Mar 22, 2009

    yes, you're right, sending it to them now seems like the best bet. So, you actually think it possible for them to fix this without affecting files, documents and software installed on my hard drive?

  • wasimparkar Mar 22, 2009

    i thought we usually don't have a choice when downloading updates.

  • wasimparkar Mar 22, 2009

    I am willing to accept help through remote. My email is wasimparkar@gmail.com

  • wasimparkar Mar 22, 2009

    you're probably right. I am resigning myself to either a reformat, or sending it to the acer losers. :(

  • wasimparkar Mar 22, 2009

    meanwhile folks, just a suggestion, since all of you have been so great, and I think this a very helpful website, I think it would be a good idea for the designers of the website, to enable users like me to actually see all the responses of the experts all the time, it slightly baffling, why all the suggestions from the experts are not viewable like regular replies. Just my suggestion. and something to take my mind off my dastardly notebook

  • wasimparkar Mar 22, 2009

    so 'the experts', are you still willing to help me through remote assistance?

  • wasimparkar Mar 22, 2009

    its all gone silent. Well, in that case, I do appreciate all of you taking the patience to help me. I tried everything but nothing worked, but all of you are extremely nice, and this is a great website. I do apologize if I came across as excessively grumpy. Good luck to all of you, and Thank you all so much for your help.



    Cheers,



    Wasim

  • wasimparkar Mar 22, 2009

    john, I actually do have a d drive partition with absolutely nothing in it. How do I use it to restore?

  • wasimparkar Mar 22, 2009

    okay, I have tried system restore, no luck. I am interested in John's suggestion of restoring from D drive.

  • wasimparkar Mar 22, 2009

    thanks, I might try it.

  • wasimparkar Mar 22, 2009

    okay, will try this as well.

  • wasimparkar Mar 22, 2009

    thanks for your assistance. we will set up a time for remote assistance.

  • wasimparkar Mar 22, 2009

    thanks john.

  • wasimparkar Mar 22, 2009

    okay, will run the latest scan.

  • wasimparkar Mar 22, 2009

    possibly true.

  • wasimparkar Mar 22, 2009

    'the experts' I do have MSN, I have emailed you my msn

  • wasimparkar Mar 22, 2009

    okay, will try this as well.

  • wasimparkar Mar 22, 2009

    thanks shakil, will try. however, the acer page link you have suggested is for the aspire 6920 g, is this the same as the 6920?

  • wasimparkar Mar 22, 2009

    thanks

  • wasimparkar Mar 22, 2009

    thanks john

  • wasimparkar Mar 22, 2009

    yes, I am trying different solutions. So far nothing has worked, making backups right now, just in case I have to reinstall vista

  • wasimparkar Mar 23, 2009

    probably true

  • wasimparkar Mar 23, 2009

    thanks, Ultimately sadly, its something I just have to solve with Acer. Thanks for all the help guys, even though nothing worked, I appreciate the genuine attempts to help. Cheers.

  • wasimparkar Mar 25, 2009

    okay, thanks everyone. Believe it or not, I even formated, and re-installed Vista, and the problem hasn't gone!! Off to acer now :(

  • wasimparkar Mar 25, 2009

    I used acer erecovery, no luck.

  • wasimparkar Mar 25, 2009

    both these links don't solve my problem. I am sending it to Acer tonight or tomorrow most probably. You guys don't have to worry about this anymore.

  • wasimparkar Mar 25, 2009

    I restored even the bios to its defaults, just to make sure if it had changed on its own, the problem still persists.

  • wasimparkar Mar 25, 2009

    no, the problem isn't solved.

  • wasimparkar Mar 25, 2009

    no luck, thanks everyone for the millionth time, you folks needn't worry anymore, as I have arranged with Acer to have it looked at, as the laptop is only 5 months old, and still under warranty.

  • Anonymous May 11, 2010

    please go ahead and restart your computer and now the computer will shutdown and at the beginning of the reboot keep on tapping the F8 or del key now you will get into the cmost setup

    orself

    in the windows mode got the run inside th run type cmd now you will get the command prompt inside the command prompt type chkdsk /f/r it is check disk it will ask you to restart the computer and if you restart your computer means it will start automatically and it will check for the bad sectors and it will fix it...
    thanks,
    karun

×

Ad

29 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 73 Answers

I dont quite know how far you got with some of the others as i have seen quite a few have tryed to help but can you just tell me if you got into either the bios sreen or the run function on your comp as i cant see what the other experts said only waht you said

Posted on Mar 25, 2009

Ad

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Top Expert:

    An expert who has finished #1 on the weekly Top 10 Fixya Experts Leaderboard.

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

  • Acer Master
  • 85,216 Answers

Did u get your problem solved

Posted on Mar 25, 2009

Ad

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 240 Answers

Try this press this key when you see acer logo
F2 or F10 if this doesn't work try some of this combination

press and hold

  • CTRL + ALT + ESC
  • CTRL + ALT + INS
  • CTRL + ALT + ENTER


Posted on Mar 23, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Acer Master
  • 4,806 Answers

Hi there.
Sounds like you need to perform a factory reset on the machine, if got no disks with the laptop when you got it new there will probably be a recovery partition on the hard drive (this partition could be hidden), you will need to back up any data before you perform a recovery as a recovery will mean you will loose a certain amount of data depending on if you have an option to perform a non destructive recovery (i would back data up anyway for piece of mind)
If it has a recovery partition try this >>>>>>
While the computer is starting up press ALT+F10
press enter at the "edit boot options" screen
select "restore to factory defaults"

Good luck and please post back with the results

Posted on Mar 22, 2009

  • Lee Hodgson
    Lee Hodgson Mar 24, 2009

    Hi there again.
    Have you got the option to use the Acer Erecovery utility? if you have try that to restore the system.


×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 527 Answers

Sir,
Just click this link and go through it 
also check this link



Thanks Good Luck
Appreciate to rate as "Fixya"

Posted on Mar 22, 2009

  • Asfiya Ahamed
    Asfiya Ahamed Mar 25, 2009

    Welcome. Thanks for using Fixya. 





    Thanks
    Good Luck


    Appreciate to rate as "Fixya"

×

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

  • Expert
  • 277 Answers

You will need to take it to the service center of acer to get it repaired as its driver /software issue.and the settings are not getting set on the mode you want that has to be resolved. thanks.

Posted on Mar 22, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

    Champion:

    An expert who has answered 200 questions.

  • Expert
  • 224 Answers

Hello

Not sure if you have been able to sort out the problem. I have two solutions for you if you could try.

1. Download the file Combofix from the link below and ru it on your system. This is a great fix for viruse removal and registry fixes.

http://download.bleepingcomputer.com/sUBs/ComboFix.exe

2. Have you tried updating your BIOS? Download the new version of your BIOS from the link below under "BIOS and guides" and run it. Most Acers don't get shipped with the latest BIOS and hence have many problems. I work for an Acer Service centre and have noticed some of these problems.

http://support.acer-euro.com/drivers/notebook/as_6920G.html


If none of these fixes help, please send me a screenshot of your Latest Event viewer page. You can get it from Administrative told icon in your control panel

Posted on Mar 22, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 916 Answers

Ok please click start
In the search box type cmd

then in the command prompt box type this exactly

chkdsk C: /f /r

Then press enter, if you are asked about restarting press y and then enter

Then restart the machine and let chkdsk run
Once it is finished log in and run this program: Click Here

Remove anything it finds and then try to shutdown.

Posted on Mar 22, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 63 Answers

Hi,

i think you have been hit by a boot sector virus. all i can suggest is for you to reformat your laptop and install new operating system. i once had the same problem as yours before and believe me, i tried everything but nothing happened. so i come up to the idea of having a fresh installation of the OS..


Posted on Mar 22, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,913 Answers

I think your computer is virus infected scan your computer with latest update antivirus.
u can go to bios settings when upower up press "del" or F2 or F8to enter in bios settings.

Posted on Mar 22, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,011 Answers

Dear,

u have to reinstall the Windows and the way u should boot it from CD/DVD rom or if it doent work then u can also try with some USB source....means, the flash or usb drive...

download it from net to some other source and then boot it from the usb and then install windows from that source...

hope u understand the matter,
dont rate it until the issue resolves, ask further if required.....

regards,

Posted on Mar 22, 2009

  • 1 more comment 
  • SALMAN NASEER Mar 22, 2009

    dear,



    are u there and working on someone's suggestion???



    regards,

  • SALMAN NASEER Mar 23, 2009

    ok,

    try and let me inform what happens after that then i will suggest more.



    regards,

  • SALMAN NASEER Mar 23, 2009

    the best thing to save data in future is to make a ghost image on the D or E (if u have) drive with the help of norton ghost..

    u can try it now also..

    regards,

×

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 247 Answers

Try system restore. Go back to a restore point prior to when this startrd occuring. That might solve it.
Kurt

Posted on Mar 22, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 173 Answers

Hi! In your case I see that your having problem with your shutdown process. To solve this problem. RightCLICK in the desktop, click PROPERTIES, SCREENSAVER, POWER there you can find setting to solve, SHUTDOWN PROBLEM, HYBERNATION, SLEEP button

Posted on Mar 22, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,976 Answers

BIOS & CMOS Are different. BIOS is the order of things to come. CMOS is the computer talking to itself telling itself what to do with the information coming from the BIOS.

In the control panel, look under POWER MANAGEMENT for your hibernate, sleep, shutdown options. You probably have a conflict set up there. Just change things to what you want. There is basically NO CHANCE of ruining anything.

Posted on Mar 22, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 36 Answers

Hello,
Do you have all of your windows updates installed. Because in most cases the windows updates will take care of this issue.

Posted on Mar 22, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 221 Answers

It's possible there's a program running in the background that's not allowing your laptop to shut down normally, try running a full scan of your laptop to see if there's any problems, unfortunately you might have to reformat your laptop to fix the problem.

Posted on Mar 22, 2009

  • 1 more comment 
  • Anonymous Mar 22, 2009

    have you installed or downloaded anything new in the last month, try going to your task manager to see what programs are running in the background.

  • Anonymous Mar 22, 2009

    You can do this by hitting ctrl-alt-del ,your task manager should pop up giving you options, go to services it should show you whats running in the background.

  • Anonymous Mar 22, 2009

    If you find no processes running in the background that could cause this conflict with you laptop shutting down normally, you might have some missing or corrupt files in your registry, a reformat may be the only way to fix this problem.

×

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 201 Answers

Have you tried, while in Windows, Holding the Fn key and pressing F4? This should put the computer in sleep mode. Tapping F2 when the computer powers on should put you into CMOS settings, which is the BIOS settings - BIOS is the computer's settings, or pre-operating operating system, CMOS refers to the actual hardware that stores these settings - it's essentially referring to the same thing with two different acronyms. Try the Fn + F4 thing in Windows and tell me what happens!

Posted on Mar 22, 2009

  • 2 more comments 
  • Anonymous Mar 22, 2009

    It sounds like the Windows ACPI (power management) drivers may have become corrupt. Reinstalling the drivers for this might help - you'd need a recovery CD for this. You can go to Device Manager and try this. Also, please make sure you don't have anything external plugged into the laptop when you try sleeping - nothing except the laptop itself.

  • Anonymous Mar 22, 2009

    Wasim,



    I don't know if your computer has a recovery partition, but if you have a second hard drive listed (D or E) that doesn't seem to hold anything, that may be it. You can try updating your ACPI drivers from that drive - other than that, you need a CD with the Vista drivers. Good luck!

  • Anonymous Mar 22, 2009

    Wasim, I can't say I'm an expert on this part... First, get into Device Manager, go to Computer, and look for ACPI. Then try the Roll Back Driver button - you may not be able to do that. Then try "Update Driver', and let it do an automatic search. If that doesn't work, try Update Driver and try Install from a specific location, on the next screen, choose the drive leter (D:\) It may find it, or not, if it does, let it install.

  • Anonymous Mar 22, 2009




    Okay, this is right from your manual, on page 72.

    In order to reinstall drivers or reset to factory defaults, you have to make the cd/dvds first, and then use them to recover/restore stuff. Try making the drivers/applications disk firstt, and recover the ACPI drivers, and maybe even all your hardware drivers. If that fails, you can make the Factory defaults disk, boot with it, and recover your system. If you are going to do that, make sure you back up all important data first!!



    Hope this helps, good luck!



    Acer eRecovery Management is a tool to quickly back up and restore the

    system. You can create and save a backup of the entire C:\ drive to a hard disk,

    CDs or DVDs. You can also back up/restore the factory default image, and

    reinstall applications and drivers.

    Acer eRecovery Management consists of the following functions:

    1 Backup:

    • Back up factory default to CD/DVD

    • Back up drivers and applications to CD/DVD

    • Create user backup

    • Manage user backups

    2 Restore:

    • Restore system to factory default

    • Reinstall applications/drivers

    • Restore system from user backup

    • Password settings

    This chapter will guide you through each process.

    Note: This feature is only available on certain models. For systems

    that do not have a built-in optical disc burner, plug in an external

    optical disc burner before entering Acer eRecovery Management

    for optical disc-related tasks.

    To use the password protection feature of Acer eRecovery Management, you

    must first set the Empowering Technology password. The Empowering

    Technology password is set by launching Acer eRecovery Management and

    clicking Password settings in the Restore page.

    Burn backup discs

    From the Backup page of Acer eRecovery Management, you can burn the

    factory default image or back up drivers and applications.

    1 Select Acer eRecovery Management from the Empowering Technology

    toolbar to start Acer eRecovery Management.

    2 Acer eRecovery Management opens to the Backup page.

    73

    English

    3 Select the type of backup (factory default or drivers and applications) you

    would like to burn to disc.

    4 Follow the instructions on screen to complete the process.

    Note: Create a factory default image when you want to burn a

    bootable disc that contains your computer's entire operating

    system as it was delivered to you from the factory. If you wish to

    have a disc that will allow you to browse the contents and install

    selected drivers and applications, create a drivers and application

    backup instead — this disc will not be bootable.

    Create a user backup

    You can easily create full and fast (incremental) backup of the whole C:\ drive to

    a hard disk or optical discs from the Backup page of Acer eRecovery

    Management.

    Note: Fast (incremental) Backup is only available after a Full

    Backup is made.

    1 Select Acer eRecovery Management from the Empowering Technology

    toolbar to start Acer eRecovery Management.

    2 On the Backup page of Acer eRecovery Management, click Create user

    backup.

    3 Choose the destination of the backup you are going to create. By default,

    user-created backups are stored to the D:\ drive.

    4 Select whether you want to create a Full or Fast backup.

    5 Follow the instructions on screen to complete the process.

    Manage user backups

    You can delete, rename or burn backups to disc from this page.

    1 Select Acer eRecovery Management from the Empowering Technology

    toolbar to start Acer eRecovery Management.

    2 On the Backup page of Acer eRecovery Management window, click

    Manage user backups.

    3 Select the user backup file you want to delete, rename or burn to disc.

    4 Select the action you want to perform.

    5 Follow the instructions on screen to complete the process.

    74

    English

    Restore

    The restore feature allows you to restore or recover the system from a factory

    default image, from a user-created image, or from previously created CD and

    DVD backups. You can also reinstall applications and drivers for your Acer

    system.

    1 Select Acer eRecovery Management from the Empowering Technology

    toolbar to start Acer eRecovery Management.

    2 Switch to the restore page by selecting the Restore button.

    3 You can choose to restore the system from a factory default image, restore

    from a previously created user backup or reinstall applications and drivers.

    If you choose to restore from a user-created backup, you will need to select

    the backup point you would like to restore from.

    4 Follow the instructions on screen to complete the process.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 523 Answers

My friend go to acer drivers and update the bios driver, it happen to me, select the drivers for your pc from acer website, under the driver there is Bios driver download it and update it, i will solve your problem, and it will fix alot of problems , another thing your windows look like fake one , reinstall the orginal copy, coz sounds also windows problem. but update Bios is so important and it happen with me before.

Good luck

I’m happy to help further over the phone at https://www.6ya.com/expert/mustafa_06f84c65ab5cc745

Posted on Mar 22, 2009

  • 6 more comments 
  • Kyocera HP Expert Mar 22, 2009

    try this : hit start then run: type inside run

    for shutdown: shutdown -s

    for restart type shutdown -r
    and for logoff type shutdown -l

    for more options type shutdown only.



    make sure shutdown then space -s

  • Kyocera HP Expert Mar 22, 2009

    It is a BIOS / Power-off option issue

  • Kyocera HP Expert Mar 22, 2009

    Registry is the brain of windows you can solve it by restoring your windows to past time it was working fine, running special program to fix registery files, or reinstalling windows.



    try this to shuddown

    write this in run:



    shutdown /s

  • Kyocera HP Expert Mar 22, 2009

    in vista there is run all wat you have to do , when u click start this link to see it as pic:

    http://www.vista4beginners.com/Where-is-...

  • Kyocera HP Expert Mar 22, 2009

    dear my friend if you let me connect to you remotely i will fix your problem coz it will be easy to check it,, if yeah leave me your email to contact you.



    Best Regards

  • Kyocera HP Expert Mar 22, 2009

    sure am ready to help you, let me know when you are online and ready.

  • Kyocera HP Expert Mar 22, 2009

    r u online now wasim? if yeah let me know if you have yahoo or msn messenger?

  • Kyocera HP Expert Mar 22, 2009

    i add you and i will be online at 4pm

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 1,170 Answers

Before reinstalling the windows I say that you must reinstall the mother board driver.

Download and install this driver : http://downloadmirror.intel.com/16023/a08/infinst_autol.exe

Now, after installing go to power setting and have a look at the setting, and make sure that all of then are correct. If you are using Hot keys to hibernate and all, reinstall its driver too.

You will get it here : ftp://ftp.work.acer-euro.com/notebook/aspire_6920G/vista/Drivers/LaunchManager_Dritek_Kilimanjaro_v2.0.00_Vistax32x64_XPx32x64.zip

If you dont know how to edit the BIOS setting don't do it. Any wrong changes can cause permanent damages to hardware.

Good Luck.

Posted on Mar 22, 2009

  • Arjun Komath Mar 22, 2009

    OK, Mostly such problem occur due to driver conflicts.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 15,935 Answers

One of the first step (as noted in your user manual) is to make a cd or dvd from the virgin computer when you first turn it on. All the recovery and O/S files are on a partition of your HDD.
You should reinstall Windows using the repair function.
Also, please check that there are no programs running in the background besides your antivirus software.
START > RUN > type msconfig >and click on the STARTUP tab.
UNcheck everything except the antivirus software and then click APPLY, and Shut down the Laptop.
When it starts, let it sit and hybernate as normal.
I have a hunch there is a conflict of programs running in the background that doesnt like to hibernate - so the computer hangs up.
If this still doesnt work - a repair for your OS is required.

Thanks for using FixYa!!

Posted on Mar 22, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 10,515 Answers

To get into BIOS

You can access the BIOS Setup Utility by pressing CTRL+ALT+ESC as the system is booting. At the bottom of the second start up screen you should see "To enter setup, press CTRL_ALT_ESC.


Thanks.

Posted on Mar 22, 2009

  • 10 more comments 
  • taran_2005
    taran_2005 Mar 22, 2009

    ften the BIOS and CMOS can be confused because instructions may either indicate to enter the "BIOS Setup" or the "CMOS Setup". Although the setup for BIOS / CMOS is the same, the BIOS and CMOS on the motherboard are not.
    If you have already read the above BIOS and CMOS definition links you should now know that the BIOS and CMOS are two different components on the motherboard. The BIOS on the motherboard contains the instructions on how the computer boots and is only modified or updated with BIOS updates, the CMOS is powered by a CMOS battery and contains your system settings and is modified and changed by entering the CMOS Setup.
    Although the setup is often referred to as the BIOS and CMOS setup, we suggest you only refer to the setup as "CMOS Setup" as it is more appropriate. Computer Hope often refers to the setup as BIOS and CMOS Setup to help users who are looking for one instead of the other.



  • taran_2005
    taran_2005 Mar 22, 2009

    Do let me know if you need any help.




    Thanks.

  • taran_2005
    taran_2005 Mar 22, 2009

    Do let us know the solution.We really appreciate your feedback!!!!!!

  • taran_2005
    taran_2005 Mar 22, 2009

    There is one more reason we can suspect. If there is bad registry file or index, it will not allow  you to shut down the pc escially Vista ( I am also working on Vista ).




      There is one more trick we can do.


     You might need to spend few bucks.99% i am sure it would solve the issue.


    Go to 

    http://www.download.com


    Than , download software - Registry Mechanic.


    trial one.


    Install, restart the pc.




     Run the software. You would be able to see the errors.


    If you find plenty of them, you can purchase the license.




    Thanks.

  • taran_2005
    taran_2005 Mar 22, 2009

    You need to purchase a license for the same.


    Once you purchase that, it would remove all the errors. Usually whenever you install any program, the registries of the programme are added to notebook. Even if you uninstall them, they still remain in the system.


    Usually drive C, programme files folder.


     On addition of all these files, processing would be difficult, internet speed goes down, you might need to restart the pc and the shut off goes on and on ...never ending story

  • taran_2005
    taran_2005 Mar 22, 2009

    hey i have an IDEA - Windows restore option


     Wow!!! i forgot that. That would bring the laptop to the initial stage.


     Go to start.


    Than accesories.


    There would be an option for run command.Click that.


    A black window would open. Type rstrui.exe and press enter.


    Restore your notebook to the previous date.


    Thanks and hey don't forget to change my rating to Fixya if your issue would be resolved,


    Thanks.

  • taran_2005
    taran_2005 Mar 22, 2009

    Thats a software that would remove all the bugs and helps you to increase speed and remove all these issue's.


     However, before that try the windows restore option.


    Lets see if that would work and solve the issue because what i suspect all this errors are only due to addition of additional softwares or malfunctioning of them. This is common error on most of the operating system escially Vista.




    Thanks.

  • taran_2005
    taran_2005 Mar 22, 2009

    And always make sure, you do not have to download all the updates. There are some patches that would even make your pc worse. So., always selective to download latest updates untill and unless its related with the security of the pc/notebook.


    thanks.

  • taran_2005
    taran_2005 Mar 22, 2009

    Than do try that software.


     registry mechanic.


     that's the only one unless you might need to reinstall the operating system.


    Thanks.

  • taran_2005
    taran_2005 Mar 22, 2009

    Wasim do not uninstall any device drivers if you do not have CD for Vista.


    You might corrupt windows and might lose all data.We generall go for this partition ( Magic Partition) in case you want to save data. We transfer all required data in empty driver and format Drive C ( Usually for Windows Vista Files ).......




  • taran_2005
    taran_2005 Mar 22, 2009

    Turn off nVidia Driver Helper service. Its known to cause shut down problems. Turning it off doesn’t appear to hurt anything.


    1. Select Start

    2. Search services.msc

    3. Locate the nVidia Driver Helper item and right click it.

    4. Select Properties

    5. Set the startup value of the service to “Manual” or “Disabled”.
    I think this will work

  • taran_2005
    taran_2005 Mar 22, 2009

    After this update the BIOS.


    The procedure would be 


    http://komku.blogspot.com/2008/03/how-to...





    Thanks.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Acer Master
  • 1,314 Answers

BIOS is the same thing as CMOS settings.

Posted on Mar 22, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 319 Answers

I suggest going into the power settings in vista and making sure its doing what you want. it sounds like it switched power schemes...

Posted on Mar 22, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 350 Answers

Dear wasimparkar, Sat. March 21, 2009 9:08PM EST USA

I read @ http://forums.techarena.in/vista-help/680948.htm near the bottom that a Sony program on someone's computer caused the same problem and the Sony usb video connection software had to be removed. You can read more at the link above.

If you use this software it may be your problem also.

Meantime, I'll keep searching.

jackiaria

Posted on Mar 22, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 392 Answers

Why don't you re-install the OS, and if use the recovery CD that belongs to your laptop, be sure that you installed drivers correctly.So make a back-up from your files and re-install your OS. I suggest you also to use Symantic products in order to Optimize your laptop, its product to scan your hardwares and softwares will help you to solve the problem.So do this before re-installing the OS, if it couldn't help you then re-install the OS and install the drivers.(I strongly suggest you to install from recovery cd) and if none of Fixya experts could help you it's better to be in touch with Acer support part, and get the best way and answer from them. Good luck

Posted on Mar 22, 2009

  • 1 more comment 
  • Hussein Fardinfard
    Hussein Fardinfard Mar 22, 2009

    Take a look to this link, maybe it's the best expert for solve your problem!



    http://www.acersupport.com/notebook/inde...



    Good luck

  • Hussein Fardinfard
    Hussein Fardinfard Mar 22, 2009

    Dear Wasimparkar, I don't know about Acer's BIOS setting, so I just pray for you to solve the problem, here! :)

  • Hussein Fardinfard
    Hussein Fardinfard Mar 22, 2009

    Unplug the battery from laptop and plug it again, did you test it?!


×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 837 Answers

You need to get into your BIOS and be sure that the power saving mode is set to S1 . there is alot of documentation (even by Microsoft - Vista issues) about S3 use and sleep mode, crashes, etc .. If you BIOS is set to S3 and you are trying to use standard sleep/hibernate routines .. they don't work properly

Posted on Mar 22, 2009

  • Anonymous Mar 22, 2009

    You press Ctrl+Alt+Esc button simultaneously in the boot up screen.

  • Anonymous Mar 22, 2009

    Be sure of this also that the hybrid sleep is off




×

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 164 Answers

Hi,

I think it will be worth you re-installing the OS Vista again. I agree this is OS issue.

Thanks.

Posted on Mar 22, 2009

  • Anonymous Mar 22, 2009

    5 Months old Laptop, it should still be under warranty! it maybe worth sending it back?



    Thanks.

  • Anonymous Mar 22, 2009

    Yeah it should accept the same key's for the office you already have. Get them to repair it without curropting the Harddisk and the OS. you will find the will just update the bios and then return it you all working. They mayeven go as far as giving you free software or the troubles.



    Good Luck,



    Thanks.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,847 Answers

If you have the OS disk with you do a repair of the OS.

Posted on Mar 22, 2009

  • 2 more comments 
  • Anonymous Mar 22, 2009

    let me know the OS, will help you with the steps how to repair!


  • Anonymous Mar 22, 2009

    To repair windows Vista the easy way simply hit the windows start button on the bottom left and in the search box type RESTORE and
    you’ll immediately see System Restore at the top of the start menu. Now
    just select system restore and then the date you would like to restore
    your computer back to. Go back to a date when your computer was
    functioning just fine. If the issue has just started I recommend going
    back at least 2 weeks. The dates you can revert back to will be in bold. choose the data system was working fine. let me know the status ...kevin


  • Anonymous Mar 22, 2009

    Press F2 to enter BIOS.

  • Anonymous Mar 22, 2009

    While booting, on the acer logo screen (first screen) on the bottom of the screen, the keys to enter the BIOS is mentioned.



×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Acer Master
  • 19,396 Answers

Check that is not the battery going down.

Posted on Mar 22, 2009

  • Ginko
    Ginko Mar 22, 2009

    Check that is not the battery loosing charge and forcing the laptop to shut down, or a bad connection to power adapter.

    Try also reinstalling the system, a corrupted Windows can force system to hybernate or shutdown.


  • Ginko
    Ginko Mar 25, 2009

    Your Acer Aspire has Empowering Technology Energy Management, this will bypass Windows power settings and is not managed by bios.

    Follow instructions at page 71/72 on the manual below to sort out power settings.


    Aspire 6920 Series


×

1 Suggested Answer

6ya6ya

6ya staff

  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

When I open the notebook the power comes on then shuts off. when I open the note book all the way up it stays on


Click "Start."
Click "Control Panel."
Click "Power Options."
Click the "Change What Closing the Lid Does" hyperlink on the left side of the screen.
Click the "Closing the Lid" drop-down menu. Select either "Sleep," "Hibernate" or "Do Nothing." All three of these options will stop your Acer laptop from shutting down completely when you close the lid. Click "OK" to save changes.

Oct 11, 2013 | Acer Aspire S7-391-9886

1 Answer

Milton carroll,i have an acer laptop thats fairly new,5 months old.When it goes into hibernation after i go to bed,in the morning it does not want to startup properly.What can i do to fix this startup


You kn ow the old joke: man goes to see the doctor, raises his arm way over his head and turns the arm sideways, and says, "Doctor, it hurts when I do this!"
Doctor looks at the man, says, "Then don't do that!"So if you're having problems with hibernation, don't hibernate. Try using Sleep Mode instead, or simply do a shut down and restart it when you need it next.
There may be a problem with the hibernation system in your PC and if you leave it alone for a while, you may get an update from Microsoft which will fix that problem.
BTW, if you are not allowing your PC to get Microsoft's Windows Updates regularly, then you truly should, as they release little fixes all the time, and often there is not an exact explanation as to the thing it will fix, specifically. Just a "critical update" tag.

Cheers!
-a.

May 20, 2012 | Acer Aspire Computers & Internet

1 Answer

Once my Acer Aspire One D255 goes on sleep when i close my lid and then when i open, it does not wakes up then i have to force shutdown and then start it up again.. & sometimes when i am away for 5...


Hi there! You could try go to Control Panel, open Power Options Properties, set the Power Buttons actions: When I close the lid of my portable computer: Stand by. Not Hebernate. Then go to Hibernate disable this function. Try this to see what happen. Hope this help. Thanks for reading

Jul 11, 2011 | Acer Aspire One D255 Netbook

1 Answer

How do i get my computer off hibernation


Go into control panel and look for the power settings.
There is an option on what to do when "the lid is closed", etc.
Instead of hibernation choose to "sleep", "do nothing" or "shut down" - although I don't recommend choosing shutdown as you are likely to shut your pc down when you don't expect it.

Apr 05, 2010 | Acer Aspire One PC Notebook

3 Answers

Intermittent - Won't shut down / Arcade page comes up on startup


well i think its a virus, check your antivirus if its still active but nevertheless my friend u will have to restore your system back to factory settings because some patch files are already missing. so back up your important documents and then restore back to factory mode.


good luck

rate this

Oct 30, 2009 | Acer Aspire 6920 Notebook PC

2 Answers

Acer Aspire ZG5 Power Led showing yellow


Hibernation is the biggest creator of software nightmares...it has killed more computer systems and corrupted more systems than I can count. Go to control panel > power options and change your power settings in there. Turn hibernation off and just have the computer go to sleep after a certain time. You will find that the computer will come right back in sleep mode and will be ready for action. Don't worry about the system running until sleeping and then waking up, it's a lot better than finding your entire operating system is now corrupt and has to be re-installed.

Sep 15, 2009 | Acer Aspire One PC Notebook

1 Answer

I have an aspire 6920 which is only just over a month old- every now and again when shutting down it takes about 20-30mins to shut down- then says that there has been a system driver power failure- reboots...


Have you been installing and uninstalling programs? if yes then you need to clean your Windows Registry. If not doing so then some of your drivers have got corrupted and need re installing. it is basically a SW prob. Go to
http://komku.blogspot.com/2008/07/acer-aspire-6920g-windows-xp-and-vista.html
and download the drivers and reinstall them.

Aug 21, 2009 | Acer Aspire 5720-6661 Notebook PC

1 Answer

ACER Aspire 6920: suddenly shuts down, refuses to turn on


Hmm I was not sure where exactly to post this but here goes.

Hi I had the same problem a month ago. Though I do have Ubuntu 9.04 rc installed as main OS. It shut down instantly and completely while playing Civilisation 4 under Winblows. Mine is under warranty, so not a problem. But it turns out they had to replace the mother board and Nvidia video card. When it came back. It worked but I guess they didn't check the battery because it is cooked also. They are sending out a replacement. If you have another Acer you might want to try the battery in it first (if it is same size and type, of course ) That way you can fix everything at once. Just my 3 cents worth.

Apr 05, 2009 | Acer Aspire 6920 Notebook PC

2 Answers

How to log off


If you log off you only close your user session under windows, not turn off the computer.

If you suspend you turn off almost everything in the laptop like hardwire, cd or dvdrom and most peripherals but the computer stays on the consuming power.

If you hibernate what windows does is to store all in memory in a temporary file in the hard drive and turn off all the computer so when you turn it on again it will be as you last session with all your programs and documents you left open.

And if you turn off the computer it will close all your programs, close windows and turn off all the hardware.

Jan 19, 2009 | Acer Aspire 5100-3357 Notebook

1 Answer

Acer Aspire 3610 plugged in closes down


I would suggest you just plug it in and do not power on the laptop for a few hours. Then try. If it persists reboot into safe mode and disable hibernation then reboot

Dec 06, 2008 | Acer Aspire 3610 Notebook

Not finding what you are looking for?
Acer Aspire 6920 Notebook PC Logo

641 people viewed this question

Ask a Question

Usually answered in minutes!

Top Acer Computers & Internet Experts

Ekse

Level 3 Expert

13434 Answers

Alun Cox

Level 3 Expert

2679 Answers

Steve Sweetleaf
Steve Sweetleaf

Level 3 Expert

1176 Answers

Are you an Acer Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...