Question about KitchenAid KSM150PS Artisan Series Stand Mixer
Stand mixer took a topple over on its side containing the speed lever. Bent the speed lever back to its original shape BUT when you move the lever to STIR, the mixer does not move - motor hesitates. When you move to position 2, motor turns to speed STIR and so on and so forth. Can never achieve highest speed 10. Is this something I can adjust on my own?
Ideally you need to fix what's bent and that normally would involve splitting the cases to get at and repair or change the speed control lever. If you don't want to do that then removing the back cover and altering the adjustments and maybe bending the switch contacts may make it operate at both ends of the speed control.
Posted on Nov 30, 2017
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Posted on Jan 02, 2017
There is a spring, item #4, which hooks on to the bottom of the control plate, item # 25, and pulls it back when you move the lever to off. Remove the rear cover and see if that spring is still connected to the control plate and to the lever arm, Item # 3. Here is the diagram:
Posted on Apr 01, 2010
Hi, LeeWhay, sorry to hear that your having problems with your new KA mixer. Since it is under warranty, contact them immediately and tell them about your problem with the stir speed not working. The KA website is at: http://www.kitchenaid.com/flash.cmd?/#/page/home. Click on Customer Care>Contact Us> and the toll free phone number is listed to speak with someone. You can also look under the Warranty & Service Plans to see what KA will do for you. I've extracted parts of it here:
Hassle-Free Replacement Warranty
We’re so confident the quality of our products meets the exacting standards of KitchenAid that, if your mixer should fail within the first year of ownership, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge and arrange to have your “failed” mixer returned to us.
Your replacement unit will also be covered by our one year full warranty. Please follow these instructions to receive this quality service.
If you reside in the United States and your KitchenAid® mixer should fail within the first year of ownership, simply call our toll-free Customer Satisfaction Center at 1-800-541-6390, 8 a.m. to 8 p.m.,
Monday through Friday, 10 a.m. to 5 p.m., Saturday, Eastern Time. Give the consultant your complete shipping address. (No P.O. Box Numbers, please.)
When you receive your replacement mixer, use the carton and packing
materials to pack-up your “failed” mixer. In the carton, include your
name and address on a sheet of paper along with a copy of the proof
of purchase (register receipt, credit card charge slip, etc.).
I hope this helps. Good Luck with KA! - Howard, Burke, VA
If this solution has been helpful, please rate it, thanks! - hslincoln
Posted on Dec 05, 2009
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