Question about XM Radio Audio Players & Recorders

4 Answers

Can't get refresh signal to work for xm radio

I have tried calling xm radio and taking the car into dealership.  I only get the preview channel and emerg. channel.  I am getting a signal because I can get two channels, but when they send a refresh signal nothing happens.  I have called 7 times and get the same answer.

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  • 3 more comments 
  • jenniferhpar Apr 01, 2009

    I have taken the car into the dealership. They checked everything on the radio and said it was fine

  • jenniferhpar Apr 01, 2009

    How do I reset the radio?  I can't find instructions to do that in the manual.

  • jenniferhpar Apr 01, 2009

    I have done all these things.  I have been on the phone with them for hours.  I have the right id number.  I have to do the same steps and then they tell me to call them back if it still doesn't work.  I call them back and they tell me the same steps.  Now they are telling me they will have someone from tec. support call me back within the next 72 hours.

  • Kae T
    Kae T Jan 06, 2014

    My xm radio is frozen on channel 1 with no audio and chan unauthorized flashing across the screen. I have called to have the signal refreshed but still does not work. I cant find a reset in the manuel for my 2013 Nissan., Can anyone send a suggestion ? If not i will have to take it back to the dealership. Thanks

  • Adam Figenser
    Adam Figenser Jul 31, 2018

    I just unplugged the battery itself for 20min. Don't rip apart the dash.

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4 Answers

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To reset the radio - it must be removed from the dash and unplugged.
Be sure to write down any anti-theft codes if your radio requires them.

However - since your radio is getting the 2 channels - it is working properly. The problem lies in XM turning on your account.

Be sure to get the correct # off the radio... sometimes there is a transposition error with paperwork.
The number can be gotten by setting your radio to channel 0. This is your radio ID# required to activate the radio.

Your Radio is working fine - call XM and stay on the line until they activate your account.

I have a suspicion the number was written down improperly.

Be sure when you call that the car is on, and that it is tuned to station #1... also - it can take 15-20 minutes to activate - and must be left on for the duration to catch the activation signal that is sent out.

Here are the steps from XM to activate manually-

Get Your XM Radio Activated Online

Step1 Turn on your XM radio and tune it to channel 0. The display will read your XM radio's identification number. This number will include both letters and numbers. Write this number down and head to your computer.

Step2 Log onto the Internet and go to the XM radio website. A high speed connection to the Internet will make this go faster, but you can activate your XM radio online with dial up.

Step3 Click on the tab that says to activate a new XM radio. This will take you to a screen where you will enter your XM radio's identification number. Type this in.

Step4 Choose a screen name and password to make an account on the XM web site. The screen name should be something that you will easily remember. The password needs to be at least 7 characters long and include 1 capital letter, 1 lowercase letter, and 1 number.

Step5 Enter your personal information for the activation of your XM radio. This information will include your name, address, and email address. You will also need to choose which service plan you will want to purchase for your XM radio. Enter your credit card payment to finish purchasing your activation of your XM radio online.

Step6 Turn on your XM radio and tune it to channel 1. XM will send a signal out to your XM radio to activate it. You will need to leave the radio tuned to channel 1 for 15 to 20 minutes to activate it.


If you have additional questions or concerns - please ask me first before moving on to another expert.
Thanks for using FixYa!!

Posted on Apr 01, 2009

  • blueextc3221
    blueextc3221 Apr 01, 2009

    There is no alternate fix.

    The problem is on the programming end.

    XM will need to get it straight - and don't leave the phone with tech support until your radio is functioning.

    Your radio is working properly... make them make u right.

    Id be willing to bet they give you additional months of free service for your hassle ;)

    If the truck is a new purchase - i would suggest calling your salesman or talking to the owner and tell him of your situation.



    For the hard reset - you will need to pull the radio and XM reciever and unplug for approximately 20 min.



    Again - if its new... have the dealership do the work - and if it it "working" as the dealership has told you - ask them to prove it to you by tuning to station 66. If nothing comes on - its not working.



    Dont give up!!



    Thanks aagain for using FixYa - im here if you need anything else.





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I also have the same thought you are getting the siginal, you might have scanned for station many till now i hope.need to contact Consumer Electronics Technical Assistance Center at 1.877.463.3574. Assistance Center hours are: Monday-Friday 8:30 a.m.- 6:00 p.m. EST. else get it replaced.

Kevin

Posted on Apr 01, 2009

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Sounds like either the radio itself is bad, or the antenna may be, even though you get the 2 channels. I had this problem with a 05 silverado.

i had the radio replaced and all was better

Posted on Apr 01, 2009

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Reset alls ettigns of your radio to factory defaults.
Also check its battery and othe rpower source working fine.
Also check there is not any diturbbanse of waves near it.

Posted on Apr 01, 2009

  • kishor khatri
    kishor khatri Apr 01, 2009

    check in menu there is reset in settings.

    Also refix battery

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