Question about Brother MFC-3240C All-In-One InkJet Printer

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Unable to clean, error 5A. Already reset purge counter. Print head clear of any obstructions and moves properly. Unable to determine what error 5A is.

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  • 610 Answers

Hi Jason, 5A is usually caused by a bad maintenance unit. The purge cam gear may be broken or too much load on the maintenance unit. Either way replacing maintenance unit should solve the problem.

Posted on Aug 19, 2013

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6 Suggested Answers

6ya6ya

6ya staff

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Posted on Jan 02, 2017

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Anonymous

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SOURCE: Need to reset purge counter due to error 46

not easy and worth to fix it since ink jet printer sare cheap. New one include all the ink cartridges which are expensive too.

gar266

Posted on Jul 31, 2008

Anonymous

  • 8 Answers

SOURCE: Brother MFC 5840CN "Unable to Clean" Message

I can send you the service manual that describes everything you need to know. What is your email address?

Posted on Sep 02, 2008

Anonymous

  • 1 Answer

SOURCE: Unable to clean error on Brother DCP115C

Pls refer below to clear the "Unable to Clean" error:

1. Enter MAINTENANCE MODE: Press MENU, MONO START 4x on ARROW UP within 2-3 sec
2. Using the ARROW UP botton, press botton and wait for the ff #:
a. 8 then press SET
b. 0 then press SET
3. Using the MONO START, just press until the word "PURGE XXXXX" comes out
4. Using the ARROW UP botton, press botton and wait for the ff #:
a. 2 then press SET
b. 7 then press SET
c. 8 then press SET
d. 3 then press SET
e. Press Stop/Exit
(This is to reset the purge counter)
5. Using the ARROW UP botton, press botton and wait for the ff # to appear:
a. 0 then press SET
b. 1 then press SET (to reset unit)
c. 9 then press SET
d. 9 then press SET (to exit maintenance mode)

If after this procedure you still encounter problem, see your service center
Hope this will solve your problem "unable to clean".

epc.

Posted on Feb 19, 2009

Adorjani Laszlo

  • 1316 Answers

SOURCE: I reset the purge unit counter but the

Reset the maintenance counter ,and perform a general reset.

Posted on Aug 29, 2009

SpideRaY

SpideRaY

  • 687 Answers

SOURCE: DCP-340CW purge counter reset

n the mean time you can RESET this purge count back to zero using the MAINTENANCE 80 menu, to continue using the printer for a while until you get the new pads. But it on a tray as if they are full they may start to leak onto your desk....

1 . Press (MENU) (MONO START) then (^) OR <the up arrow> four times, the Photo Capture and Red Exclamation Lights will then flash.

2. Press (^) eight times until you see <8> then press (SET)
3. Press (^) twice until you see <0> then press (SET)

You will now be in MAINTENANCE 80.

4. Press the (MONO START) its a toggle until you see PURGE:6451 ( I guess this means you have cleaned the heads over 6,450 times their threshold level.) you will need to enter the code <2783> to RESET it.

5. Press (^) twice until you see < 2 > then press (SET)
5. Press (^) eight times until you see < 7 > then press (SET)
5. Press (^) nine times until you see < 8 > then press (SET)
5. Press (^) four times until you see < 3 > then press (SET)

The Printer will beep then reset counter will be at ZERO <0000000>

Its the PURGE that will increment by a variable amount each time you clean the print heads the amount will be between 100 and 130. When this count gets to about 64,000 the error 46 will occur. That's about 510 times you can clean the heads before the pads need cleaning.

Almost forget to EXIT the Maintenance mode enter 9 twice by using the up arrow & set key's to exit from maintenance mode in the same way as entering the 2783 code, or power down the printer.

LOL

Check me out at www.windowstipsclub.co.uk

Posted on Sep 23, 2009

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Clean 50 is either Dirty Encoder Stripe or broken Maintenance Unit. In first case clean thoroughly the vertical Encoder Stripe and it should work. In case 2 better exchange the machine

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Brother MFC-425CN...ERROR MESSAGE READS...UNABLE TO CLEAN...TRIED EVERYTHING IN MANUAL????? WILL NOT SCAN OR PRINT...OR TEST PRINT ETC ETC...


You need to contact brother regarding that error message. It simply means that your printer's purge counter is full and you just need to RESET it to ZERO. I already have a post regarding this "unable to clean" error but it is for Brother DCP-150C. I also got it from a Brother Tech Support. So I think the commands in my previous post is different since you've got a different model. Better ask a Brother Tech Support for the procedure in resetting the purge counter.

Anyway, this is the post, if the sequence is right for your device, then this will work:

1. To enter MAINTENANCE Mode: Press MENU, MONO START, 4X on ARROW UP. (within 2 seconds).
2. Using arrow up button look for the following:
a. 8 then press SET/OK
b. 0 then press SET/OK
3. Using MONO START, just press it until the word "PURGE XXXXX" comes out.
4. Using arrow up button look for the following:
a. 2 then press SET/OK
b. 7 then press SET/OK
a. 8 then press SET/OK
b. 3 then press SET/OK
This is to reset the purge counter. Then press stop/exit
5. Using arrow up button look for the following:
a. 0 then press SET/OK
b. 1 then press SET/OK (To reset unit)
a. 9 then press SET/OK
b. 9 then press SET/OK (To exit Maintenance mode)

Dec 27, 2009 | Brother MFC-425CN Multi-Function Center...

2 Answers

Brother MFC-465CN says 'Unable to Print 5A'


Hi there

Solution:
· Machine off
· Switch on the machine while holding down the “menu”button until all the leds are flashing on/off. Now you are in “maintenance” mode.
· Press 80
· Press the “mono start” button several times until you see “purge: xxxx”
· Press “2783” in order to reset the purge counter. You will see: “purge:0000”
· Press the "stop" button.
· Press “99” to exit the maintenance mode.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.

All The Best: Pineworks

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1 Answer

Canon Pixma 210 series has an error code 6000, won't print or scan


Hope this helps
With thanks to a canon tech 
Ok Well again I will repeat this answer with a titch more detail.
The 6A00 is a Canon generic code for paper path jam. Some where in the paper path a sensor is activated indicating paper jam so the printer will give off a 6A00 code. As a Canon tech, I usually find the code, almost 90% of the time, is related to the purge unit being jammed with something and not being able to move. Moving the print head assembly will not clear a purge unit if its jammed with paper, paper clips, push pins, screws, cookie crisp, flower bud pods or the like. And yes I have found all those things in a purge unit. The offending item needs to be removed or the purge unit needs replacement. A Pixma MP830 would still be under Canon warranty, get it into a shop and save yourself the hassel. 
Incidently, the 6A00 error pertains to all Canon printers made in the last several years, its not just used in one model. And its always a paper path error or purge unit.
I forget myself so here goes, the purge unit, called a spittoon assembly in an HP, lexmark, and other inkjet printers, is where the print head assembly parks when not in use, also its other job is to clean and make sure the print head is clean and open for printing. That is why you'll find the print head assembly parked on top of it. It also has a an electrical pump to milk the print heads and test for ink flow.

Procedure to reset Printer canon MP145 and Canon MP160 with Error Code Message for Printer Canon MP145 and Canon MP160, you can find error code message the end of this post:
1) With the printer powered off but connected to a power source, press the Power button while pressing and holding the Stop/ Reset button.
2) When the Power is lit, press the Stop/Reset button two times while pressing and holding the Power button.
3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into a service mode. (Waiting for menu selection)
4) When the on/off lights in green, press the Stop/Reset button the specified number of time(s) according to the function listed in the table below.(Each time the Stop/Reset button is pressed, the LED lights alternately in orange and green, starting with orange.)note: press 4 times for waste ink counter reset.
The number of the Reset
button pressing
LED Function Remarks
0 time Green Power off
1 time Orange Service pattern print
2 times Green EEPROM print
3 times Orange EEPROM reset
4 times Green Waste ink counter reset
5) Unplug cable power. (for MP145 / MP150)
6) Turn Off Power. (for MP160)
Error Code :
E2-2 = No paper (ASF)
E3-3 = Paper jam
E4 = No ink
E5-5 = The ink cartridges are not installed or a non-supported ink cartridge is installed, or the ink cartridges are not installed properly
E8 = Waste ink absorber full, or platen waste ink absorber full
E9 = The connected digital camera / video camera does not support Camera Direct Printing
E14 = The Ink cartridges whose destination are wrong
E15 = Ink cartridge is not installed E16 - Ink remaining is unknown
E16 -E19 = Failed to scan head alignment sheet
E22 = Carriage error
E23 = Paper feed error
E24 = Purge unit error
E25 = ASF(cam) sensor error
E26 = Internal temperature rise error
E27 = Waste ink absorber full or platen waste ink absorber full
E28 = Ink cartridge temperature rise error -
E29 = EEPROM error
E33 = Paper feed position error
E35 15 = USB Host VBUD overcurrent error - USB
E37 17 = Abnormal motor driver error
E40 20 = Other hardware error
E42 22 = Scanner error

May 22, 2009 | Canon PIXMA MP150 All-In-One InkJet...

3 Answers

Unable to clean ... Brother MFC 3240C


Machine Error 46, Purged Ink Box Full

The machine counts all purge (cleaning) operations in order to prevent the internal ink absorber box from overflowing with purged ink. An initial purge, for example, advances the purge counter by 187 420 = 607. When the purge counter approaches 6400, an internal "Machine Error 46" is generated. Further purge operations are prohibited, and therefore the printer becomes unusable.

When an internal Machine Error 46 is generated, the user will see an "Unable to Clean" external message and will be unable to use the printer. The "Unable to Clean" external message can relate to many different internal error codes however.

The user can establish the internal Machine Error Code as follows: unplug the unit, hold down the Menu/Set key, re-insert the power plug while holding down the Menu/Set key. The internal Machine Error Code will be displayed. Unplug and re-plug the unit again before continuing to the steps below.

If there is a Machine Error 46, it is necessary to dismantle the printer, replace the ink absorber box (or possibly break the ink absorber box open and clean its absorbent sponges under a tap), re-assemble the printer and reset the purge counter to zero.


Resetting purge counter:

1) Enter machine maintenance mode (on MFC210C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.

FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).

Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the up arrow key four times to enter the maintenance mode).

2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine's log information list (function code 80).

3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.

4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.

5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.

6) Press the 9 key twice to return to the standby state.

May 27, 2008 | Brother MFC-3240C All-In-One InkJet...

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