Question about HP Photosmart C6380 All-In-One InkJet Printer
We have replaced all ink cartridges, have turned the printer on and off but it continues to tell us there is an ink System Failure and to turn it off and on. Nothing happens
Press and Hold the "Print Photos" & "Red Eye Removal" buttons. Release both buttons. Display should say "Enter Special Key Combo"
Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye Removal"
Press and release the right arrow button until the display says "System Configuration Menu". (on C8100 use Touch Screen)
Press and release the "OK" button.
Display should say "Support". Use the Right arrow Key to look for "Reset Menu".
Press and release the "OK" button.
Press the right arrow key to look for "Partial Reset", press 'OK'
The printer will go off and will power on by itself, else wait for 20 seconds and power on the printer to complete reset
reset process for c6380
Posted on Dec 08, 2010
Issue: An Ink system failure message and error code appears on the printer display.
Step one: Reset the printer
Press the On button to turn off the printer.
Unplug the power cord and universal serial bus (USB) cable from the back of the printer.
Wait 30 seconds.
Plug the power cord back into the printer.
Press the On button to turn the printer on.
If Ink system failure does not display, the issue is resolved; reconnect the USB cable and resume using the printer.
If the previous steps have not cleared the message, continue to the next step.
Step two: Download and install firmware update
Go to the product support page to download the update.
Click on the appropriate operating system link.
Click on the Recommended update to fix long power-on cycle and ink system failures link and follow the instructions to download the file.
After downloading is complete, disconnect all other USB devices from the PC. Make sure the product is powered ON and plugged into the USB port.
With the printer directly connected to the PC, click the downloaded file FirmwareEnable_Release.EXE.
Click OK at the Update successful window. The error should have been cleared from the printer display.
If you get a message saying a device was not detected, make sure the printer is powered ON and the USB cable is connected to both the printer and PC and try step five again. Source(s): Full instructions found on...
Posted on Apr 09, 2009
Have tried all solutions found on the net for my HP C6380 and all failed. Ordered a new printhead for $40 and that solved the problem. Glad it did as even though it uses a good share of ink I do like the printer and quality of prints
Posted on Nov 09, 2011
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Posted on Jan 02, 2017
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