Question about HP Photosmart C6380 All-In-One InkJet Printer

3 Answers

Oxc19a0023 INK System failure

We have replaced all ink cartridges, have turned the printer on and off but it continues to tell us there is an ink System Failure and to turn it off and on.  Nothing happens

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  • jillyp123 Apr 29, 2009

    I have tried loading the software update but it does not seem to be on the hp website any longer. My problem is the same error message but I have additional issues of a) I am not in the US and b) I have a wireless setup so no USB cable to pull out and c) when I try to use hp's diagnostics, the system looks for my printer and thinks that I have a different one. I have tried cleaning the printhead as per hp's online help, to no avail. Can anyone offer any pointers?

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TRY THIS
Press and Hold the "Print Photos" & "Red Eye Removal" buttons. Release both buttons. Display should say "Enter Special Key Combo"
Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye Removal"
Press and release the right arrow button until the display says "System Configuration Menu". (on C8100 use Touch Screen)
Press and release the "OK" button.
Display should say "Support". Use the Right arrow Key to look for "Reset Menu".
Press and release the "OK" button.
Press the right arrow key to look for "Partial Reset", press 'OK'
The printer will go off and will power on by itself, else wait for 20 seconds and power on the printer to complete reset

reset process for c6380

Posted on Dec 08, 2010

  • gingford Aug 27, 2011

    Having this problem for 3 days and followed all of the instructions to correct. Contacted HP's Technical Staff and they tried the Press & Release, but it didn't work, so ordered another printer at this time. Thought I would go on line and do another search for my problem, and here I find the same instructions, so put it to work from your solution. Printer is working great. Yes, and it was definitely Helpful. Now I've got a printer coming, which I will return if things keep working and it appears at the moment that they are. I wouldn't rank you as an Apprentice, I would say EXPERT!...............Thank You so much

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Issue: An Ink system failure message and error code appears on the printer display.
Solution:
Step one: Reset the printer
Press the On button to turn off the printer.
Unplug the power cord and universal serial bus (USB) cable from the back of the printer.
Wait 30 seconds.
Plug the power cord back into the printer.
Press the On button to turn the printer on.
If Ink system failure does not display, the issue is resolved; reconnect the USB cable and resume using the printer.
If the previous steps have not cleared the message, continue to the next step.


Step two: Download and install firmware update
Go to the product support page to download the update.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=443024&lc=en&cc=us&dlc=en&lang=en&cc=us


Click on the appropriate operating system link.

Click on the Recommended update to fix long power-on cycle and ink system failures link and follow the instructions to download the file.

After downloading is complete, disconnect all other USB devices from the PC. Make sure the product is powered ON and plugged into the USB port.

With the printer directly connected to the PC, click the downloaded file FirmwareEnable_Release.EXE.

Click Open/Run.

Click OK at the Update successful window. The error should have been cleared from the printer display.

If you get a message saying a device was not detected, make sure the printer is powered ON and the USB cable is connected to both the printer and PC and try step five again. Source(s): Full instructions found on...

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00719450&cc=us&lc=en&dlc=en&product=443024&dlc=en&lang=en

Posted on Apr 09, 2009

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Have tried all solutions found on the net for my HP C6380 and all failed. Ordered a new printhead for $40 and that solved the problem. Glad it did as even though it uses a good share of ink I do like the printer and quality of prints

Posted on Nov 09, 2011

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6ya staff

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SOURCE:

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Posted on Jan 02, 2017

Ben Johnson

  • 685 Answers

SOURCE: Ink System Failure Oxc19a0023

Give this a try.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00489814&cc=us&lc=en&dlc=en&product=3560280

Posted on Feb 12, 2010

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Related Questions:

1 Answer

Oxc19a0023 ink system failure. Called HP Tech, and he advised me to enter the Red Eye Removal, Print Photos both together, it didn't work. Then I found the same directions on Fixya.com, so have done...


Hello,

Try this solution.

http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-2/


The "ink system failure" is caused by air in the ink nozzles. The clear the error you need to do a full purge of the system and the above procedure with do it.

I hope this helps, if so please rate my solution.

BuddyMc

Aug 28, 2011 | HP Photosmart C6280 Printer

1 Answer

Ink system failure oxc19a0023, cannot get it working have tried almost everything...please help, this is a fairly new printer


Just to give you a heads up on this one if your going to check HP's website, this printer is no longer listed in the printers that they selling so theirs a possibility that if you are going to call them for printer replacement, charges may apply.
Let's see if we can resolve it! please f.f. these steps...
  1. Open the ink cartridge access door.
  2. Take out all the inks that you have on the printer.
  3. Get a piece of wet clean cloth.
  4. Clean the electrical contacts of the ink cartridge. (It's looks like a copper/pins)
  5. Get a dry clean cloth to dry those ink cartridge.
  6. Put them back to the printer.
  7. Close the cover.
  8. If you are seeing instructions on the printer, please do so.
  9. After initializing, you need to power cycle the printer.
  10. Without turning off the printer, Unplug or disconnect the power cable at the back of the printer.
  11. Wait for at least 1min.
  12. Plug the power cable back in.

If you are still having issues with it, contact the store or the person that is responsible of replacing it. Or contact HP's hotline @ 1-800-474-6836. NOTE: Like what i said if the printer is out of warranty with HP charges may apply.

Feb 19, 2011 | HP Photosmart 3310 Printer

1 Answer

Oxc19a0023 error hp C5380


Hi there
This is only some thing you can try it may work.
Solution 1:

1. Press and hold "left arrow" key
2. Press the "setup" key and release both keys
3. Press and release the "OK" button
4. Press and release the right arrow button until the display says “System Configuration Menu”. 2. Press and release the “OK” button.
5. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
6. Press and release the “OK” button.
7. Display should say “Hardware failure status: Clear. Press OK to clear”.
8. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
9. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
12. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
13. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
15. If the error is still there, or reoccurs the printer is already defective.
Solution 2:

1. Press the On button to turn the printer off.
2. Unplug the power cord from the back of the printer.
3. Remove all the ink cartridges.
4. Wait two minutes.
5. Plug the power cord into the back of the printer.
6. Press the On button to turn the printer on.
7. Install the ink cartridges when prompted.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.

All The Best: Pineworks



Mar 17, 2010 | HP Photosmart C5580 All-In-One InkJet...

2 Answers

Printer is showing ink system failure. what does this mean? how can it be fixed?do we just need to replace all of the ink cartridges? help!


Hi,

Ink system failure indicated that ink delivery mechanism of the printer is experiencing problem. We need to do below resets for this printer to fix this issue.

Solution 1:

  • Press the On button to turn of the printer.
  • Unplug the power cord from the back of the printer and from wall outlet or surge protector.
  • Removed all the ink cartridges
  • Wait for 2 minutes
  • Connect the power cord and turn the printer On.
  • Install the ink cartridges
(Please go to solution 2 if the problem is not resolved)

Solution 2:
  • Remove all the ink cartridges.
  • While the printer is ON, unplug the power cord from the back of the printer.
  • Press and hold OK and Cancel button, while holding these buttons connect the power cord.
  • Release the button after 20 seconds.
  • Turn on the printer if it goes off and install the cartridges.

Regards
Riztech

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1 Answer

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Turn off the machine using the power button, unplug the power cord from the back of the machine, remove the ink cartridges, wait 2 min, plug the power cord back in, press the power button to turn on the machine, wait until the printer prompts that the ink cartridges are missing, then replace the ink cartridges. If this doesn't fix the problem you may have to re-prime ink through the system. There are instructions for doing this at http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-1/.

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Ink systerm failure for hp Photosmart C6380 Oxc19a0023 Printer ask me to restart,but after I did several times, it still showing Oxc19a0023 code on the screen.


Hello,
The ink failure error is caused by air in the ink feed tubes in your printer. This happens when the ink in your cartridge runs out and the printer sucks up air instead of ink. We have a step by step repair solution for this error posted on our web site at: www.ccl-la.com click on the printer repair pages and follow the links to your printer series.

I hope this helps, If so pleae rate our solution.

Buddy
Corporate Computer
www.ccl-la.com

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