Question about HP OfficeJet 6110 All-In-One InkJet Printer

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My hp officejet j4580 says incompatible black ink cartridge

The same cartridge i've used since receiving machine
less than 50 pages have been printed 
waaaaaay less

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  • Anonymous Apr 30, 2009

    My J4580 has worked fine and all of a sudden it will not reset itself and says incompatible Tri-Color print cartridge. Please help!

  • jb_concepts May 08, 2009

    Same here!! It was printing fine, and after the last photo I printed, I have the incompatible tricolor cartridge message too!! Tried everything, cleaning contacts, even trying to get rid of any charge build up.


  • ericsullivan May 09, 2009

    "my hp officejet j4580 says incompatible tri color ink cartridge" problem

  • shoshodiab May 10, 2009

    my hpofficejet j4580 sayes incompitableprint cartage(s)

  • amharwick May 22, 2009

    I have the same problem on a HP Officejet J4540 All-in-One. Says incompatible print cartridge: Black. Was working fine then when to print and now give the error. Tried to clean cartridge, nothing works.



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I've been in print cartridge hell since I bought a J4580.

I spent an hour on chat with HP customer service and was able to resolve the problem by partially resetting the printer. Here's how:

  • Make sure your print cartridges are installed.
  • Unplug the machine, wait 20 seconds
  • Press and hold the # and 3 keys
  • Plug the machine back in
  • You'll see a reset message on the machine, release the # and 3 keys
  • Follow the prompts to set the language and location
Cross your fingers, hopefully your printer will print now!

Posted on Jun 22, 2009

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There is little doubt in my mind that HP causes this problem to sell more cartridges.

Posted on Sep 10, 2009

  • Bob H Jun 29, 2011

    A recent call to HP technical support confirmed that the printer software recognizes a re-filled cartridge and goes on strike with the message "incompatible cartridge". I told the man I would never again buy a HP machine.


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My hp officejet J4580 says incompatible tri color cartridge

Posted on Jan 29, 2011

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The integrated HP901 cartridge can, like any other integrated cartridge, suffer an electrical problem that renders it unrecognizable to the printer. Try a new cartridge; hopefully you can return the defective one. If a new cartridge doesn't work, the printer is having an electrical issue, and returning the unit would be the best thing to do.

Posted on Jun 11, 2009

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When you get an HP integrated ink cartridge refilled (i.e. HP 60, 61, 74, 75, 901, 92-98....currently offered at Costco or Frys today) or if you buy a remanufactured/compatible HP ink cartridge, the ink levels cannot be reset (HP has a smart chip embedded within the nozzle plate at base of ink cartridge which counts the drops and then registers as empty) you'll just need to live with it and ignore 'ink low', 'non-genuine', 'counterfeit' messages and similar while you are using these types of aftermarket supplies. The first video below provides an overview of the 'low ink' phenomena.

If the new (or refilled/reman/compatible) HP 901 (or 901XL) ink cartridge refuses to complete the printer alignment following cartridge installation, then the ink cartridge either has a connectivity issue with the flexible printed circuit cable (inside unit where cartridge mates with cable), rear cartridge contacts or cable contacts are dirty with ink residue, or the cartridge is suffering from marginal internal electrical performance.

These types of severe cartridge errors (i.e. "refer to documentation" / "incompatible cartridges", "print cartridge(s) problem" etc.) typically indicates the internal micro-electronics of the HP #901 / 901XL cartridge are damaged. The cartridge's electrical wire runs at rear and lower side of the ink cartridge are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal electrical failure. I suggest you first run a 'Tap 41' diagnostic test to check cartridges electrical health (this is a forced test); you may also bypass the error (temporarily) on all models which use HP 901 cartridges. Refer to Inkjet411 youtube videos below:

HP Officejet J4500 J4600 4500 Printer Error Messages -HP 901 & 901XL Cartridges

HP 901 & 901XL Ink Cartridge Alerts - Low Ink Warnings:

HP Officejet J4500 J4600 4500 Printers Tap 41 Diagnostics - HP 901 Incompatible Print Cartridges:

HP Officejet J4500 J4600 4500 Cartridge Error Bypass - HP 901 Cartridge Errors:

HP 901 Ink Refilling & Cartridge Care Tips - Everything you need to know:

Posted on Apr 14, 2013

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