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Computer modem and dial tone

Laptop will not detect a dial tone, but the desk top modem will, with the same phone line. what could be the problem?

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Hello Mikenrgrsvll

This problem can be due to the software not handling a certain dial tone rather than a specific hardware fault. Around the world there is a variance in the signal quality of the dial tone which causes a report of no dial tone detection. Disable the dial tone detection to prevent the system from trying to detect a dial tone.
Disabling dial tone detection for modems:
Windows XP

  1. Click Start
  2. Select Control Panel
  3. Click Switch to Classic View to change the control panel view
  4. Click Phone and Modem Options
  5. Select the Modem Tab
  6. Select the installed modem (Example: Lucent Technologies Soft Modem AMR)
  7. Click the Properties button
  8. Select the Modem tab in the Properties window
  9. Click Wait for dial tone before dialing to remove the check from the checkbox
  10. Select the Advanced tab
  11. Add X3 to the Extra initialization commands field in the Extra Settings box
  12. Click OK twice
  13. Select Switch to Category View to change back the control panel view
  14. Close Control Panel
if this does not work trying re-installing modem drivers.

hope this helps, have a good day.

Posted on May 05, 2009

  • Anonymous May 05, 2009

    Please rate my solution, thank you.


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