Question about Kenmore HE2 Plus 3.6 cu. ft. Super Capacity Front Load Washer

Open Question

Washer door stays locked and won't open - Kenmore HE2 Plus 3.6 cu. ft. Super Capacity Front Load Washer

Posted by on

Ad

3 Suggested Answers

6ya6ya

6ya staff

  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad
localwonder

Michael Masters

  • 6784 Answers

SOURCE: Door wont open, ITS LOCKED

HI, this is basically a door lock mechanism failure. the control is unable to communicate with the door lock mech. you will need to replace the door lock mech in this case. it has failed.

Posted on May 29, 2009

Ad
blueextc3221

blueextc3221

  • 15935 Answers

SOURCE: Kenmore HE4t washer door will not open,

"F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.

Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

- Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
- Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
- Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
- Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
- Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.


NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Posted on Sep 14, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Washer won't stay running error code DS


I am wondering if your error code is DS and not D5, which would indicate problems with the door lock assembly communicating with the control board. Essentially, the control board does not believe the door is closed and/or locked, so it shuts down the machine.

Oct 16, 2012 | Washing Machines

1 Answer

Lid Locks- Fills for 2 seconds and stops


see this causes and fix it. God bless you
Door or Lid Latch Assembly If the washer lid won't lock the lid switch assembly might be defective. This is a very common problem. The lid switch assembly can fail either mechanically or electrically. Test any electrical switches with an Ohm meter for continuity. The switches should have continuity according to their design.

Door Lock Motor and Switch Assembly If the washer door won't lock the door lock assembly should be checked. The door lock can fail either mechanically or electrically. Test any switches on the door lock with an Ohm meter. The switches should have continuity according to their design.
Main Control Board If the washer door won't unlock the problem might be the main control board. This is not common. Normally the problem is with the lock mechanism.
10_12_2012_10_42_14_am.jpg

Oct 11, 2012 | Maytag Bravos MTW6600T Top Load Washer

1 Answer

Fiat doblo door open light stays on and doors won't lock


this is the door open light indicator on your instrument panel correct? it thinks the door is open. do interior courtesy lights work? i.e. turn on off when opening doors? check for "normally open" circuit faults in the door switches

Aug 27, 2012 | Fiat Doblo Cars & Trucks

1 Answer

My Samsung Front Loader (WF410ANW) door lock won't open. I have replaced it 3 times. Every time it lasts about a week and I get the LO error message. I would like to know how to bypass the door lo


You can short the door switch and it will stay activated BUT the DANGER is that it will be available to be opened at any time specially after the water has loaded and if you accidentally open the water and clothes might flow out.

Jul 03, 2012 | Samsung WF410ANW Washer

1 Answer

Kenmore front load washer door won't latch lock light on


On some Kenmore front load models, if the black gasket around the door opening is unseated (for example, because you drag some heavy wet laundry over it) the door will not engage the lock and stay closed. This is a feature to prevent the washer from leaking when the gasket is not sealed. To fix it, simply reseat the gasket and the door will close and lock.

Jun 21, 2012 | Kenmore 44102 Front Load Washer

1 Answer

LG WM3431 door won't unlock


did you unplug it,leave it unplugged for 5 minutes and plug it back in,if it's to hard to get to plug flip the breaker and leave the power off for 5 minutes or longer when you power it up again the door should unlock.here's a link to check hope it helps
https://www.google.com/search?q=lg+front+load+washer+how+to+manually+open+a+locked+door&oq=lg+front+load+washer+how+to+manually+open+a+locked+door&aqs=chrome..69i57.21935j0j8&sourceid=chrome&ie=UTF-8#kpvalbx=1

Dec 29, 2017 | LG WM3431 Front Load Washer / Dryer

1 Answer

Door won't open. door locked light stays on. I


Hi,


Press and hold the End of Cycle Signal button for three seconds. This will turn off the Control Lock feature.


Thank you !!

Jul 27, 2010 | Whirlpool Duet GHW9150P Front Load Washer

Not finding what you are looking for?
Kenmore HE2 Plus 3.6 cu. ft. Super Capacity Front Load Washer Logo

Related Topics:

25 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kenmore Washing Machines Experts

fordexpert

Level 3 Expert

5692 Answers

Harvey Mahal

Level 2 Expert

39 Answers

Kristen Denison
Kristen Denison

Level 1 Expert

13 Answers

Are you a Kenmore Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...