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It still sounds like the child lock is on since that prevents accidental setting changes on the refrigerator's control panel.The following will NOT work if the child lock function is activated: Freezer Temp Button Fridge Temp Button Power Freeze Button Power Cool Button Ice Type Button Water Button Ice maker Water OR it may be in Cooling Off/Demo Mode. Cooling Off/Demo Mode is a feature used by retailers to display the refrigerator without running the compressor. If your unit is not cooling, and the bars are constantly scrolling up and down the temperature, check your manual for reset advice
Make sure that some type of child lock isn't on. The most simple panels will have one or two buttons associated with the lock function, or maybe some small writing that says hold down such and such buttons to operate the child lock function. Check the manual if you're having trouble. If that doesn't solve your problem, you may need to get someone to take a look at the fridge.