Question about Kodak ESP Office 2150 Wireless All-In-One Printer with Compatible Ink

1 Answer

Disconnected white cable

Had a paper jam error followed by print carriage/cartridge error. Tried to move the carriage to access the cartridges to see what the problem was and the white cable/ribbon attached to the carriage came out. Found the original problem (jewel stuck in the printer causing jam and got stuck under cartridge). Can I reattach the white ribbon to the carriage or do I have to buy a new printer?

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  • Expert
  • 130 Answers

If it is a flat cable some of them had a little clip that would slide back allowing you to reattach the cable some do not

Posted on Jan 29, 2014

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6 Suggested Answers

6ya6ya

6ya staff

  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

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Posted on Jan 02, 2017

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Anonymous

  • 1 Answer

SOURCE: The Infamous Kodak 5300 "Printhead Missing or . . ." Error Message

How do you install the update as the updater will not work until the fault has been cleared!

Posted on Jul 20, 2008

inkypete

  • 214 Answers

SOURCE: Kodax Eps-5 Printer want print with one cartridge

No you need functioning colour cart for black to work.

Posted on Apr 28, 2009

Anonymous

  • 1 Answer

SOURCE: kodak #G600 printer dock/roller won't pull paper through

I read this solution to a problem someone else was having which was similar to my problem. I wiped off the roller with a damp cloth, made sure it was dry and that's all it took to allow the roller to be able to start to pull the paper through. - thanks for the help!

Posted on May 28, 2009

pineworks

Clive

  • 4345 Answers

SOURCE: printer error paper jam and no paper to be found!

Hello there
You may not see a paper jam.

This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Also clean The purge unit, called a spittoon assembly in an HP, Lexmark, Caonon and other inkjet printers, is where the print head assembly parks when not in use, also its other job is to clean and make sure the print head is clean and open for printing.

That is where you'll find the print head assembly parked on top of it.
It also has an electrical pump to milk the print heads and test for ink flow.

So clean all under where the heads are parked and on IP6600D models you can take out the heads just by clipping them out, and then clean well.


Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Posted on Mar 30, 2010

Joed911

JDTec

  • 4338 Answers

SOURCE: Kodak esp 3250 printer error.

To resolve the error condition:

1. Disconnect the power adapter from the printer.

2. Wait 30 seconds to allow the printer to reset.

3. Connect the power adapter to the printer. Turn the printer on if necessary.

4. Wait until the printer is ready to use.

If the error condition continues:

1. Open the printer access door.

2. Remove and install the print head two times. - See http://faqs.kodak.com/atg/faq/attachments/AUR1780-2.pdf

3. Close the printer access door.

4. Wait until the printer is ready to use.

5. If the error is still displayed, contact Kodak


Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe







I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Posted on Jan 29, 2011

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1 Answer

My printer carriage has jammed.


To resolve the issue, you can try each solution in this document in the order presented.MPORTANT : Each time you try a solution, try to print a self-test report to determine if the hardware functions correctly. To print a self-test report, use the steps in the following table:Load plain white paper into the input tray.Press Setup on the product control panel.Press the right arrow ( ) to select Print Report , and then press OK .Press the right arrow ( ) to select Self-Test Report , and then press OK . The self-test report prints.Solution one: Turn the product off and on again Follow these steps to turn the product off and then on again to reset the printing mechanism Press the Power button to turn off the product. If the product does not turn off, continue to the next solution.Wait 60 seconds.Press the Power button to turn on the product NOTE:The product might go through a warm-up period. The product lights might flash and the carriage might move. Wait until the warm-up period finishes before you proceed. Try to print a self-test report. See the steps on how to print a self-test report at the beginning of this document.If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution.Solution two: Clear any paper jam Follow these steps to clear any paper jam.Step two: Clear the jam from the rear of the product Use one of the following methods to clear the paper jam from the rear of the product. If your product has a two-sided printing accessory (duplexer), skip to Method two.Method one: Clear the jam from the rear access door Press the Power button ( ) to turn off the product, if it is not already off.Disconnect the USB cable from the rear of the product.Disconnect the power cord from the rear of the product.Remove the rear access door: Press the tab on the left side of the door inward, and then pull the door out.Figure 1: Remove the rear access door ently remove any jammed paper from the rollers.CAUTION:If the paper tears while you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.Figure 2: Remove torn pieces of paper from the rollers Reattach the rear access door. Gently push the door forward until it snaps into place.Method two: Clear the jam from the two-sided printing accessory (duplexer) Press the Power button ( ) to turn off the product Disconnect the USB cable from the rear of the product.Disconnect the power cord from the rear of the product.Remove the two-sided printing accessory (duplexer) from the rear of the product: Press the buttons on each side of the duplexer, and then pull it toward you. Figure 3: Remove the two-sided printing accessory Gently pull the jammed paper out of the rollers.CAUTION:If the paper tears while you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.Figure 4: Remove torn pieces of paper from the rollersIf you do not see jammed paper in the rear access area, push the latch on the top of the duplexer, and then lower its cover.Figure 5: Open the duplexer - Latch on top of the duplexer Duplexer cover Remove any jammed paper from inside the duplexer.Close the duplexer cover, and then reinsert the duplexer into the rear access area of the product. Figure 6: Reinsert the duplexer Push the duplexer inward until it clicks into place.Step three: Clear the jam from the front of the product If you cannot remove the paper jam from the rear of the product, follow these steps to remove the paper jam from the front.Open the cartridge access door.Figure 7: Open the cartridge access door NOTE:The carriage should be on the right side of the product, out of view. If it is on the left side, close the cartridge access door, and then turn on the product. Unplug the power cord from the wall outlet, and then open the cartridge access door again.Look for any pieces of paper or other debris inside the cartridge access area.Gently pull the paper out of the rollers.CAUTION:Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism.Close the cartridge access door.Figure 8: Close the cartridge access door Reconnect the USB cable to the rear of the product.Reconnect the power cord to the rear of the product.plug the power cord back into the electrical outlet. Press the Power button ( ) to turn on the product. Reload paper in the input tray.try to print a self-test report. See the steps on how to print a self-test report at the beginning of this document.If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting.If the issue persists , continue with the next solution.If the self-test report does not print , continue with the next solution.Solution three: Make sure the carriage moves freely Use the following steps to make sure the carriage moves freely.Press the Power button ( ) to turn on the product, if it is not already on.Open the artridge access door.Figure 9: Open the cartridge access door Without turning off the product, disconnect the power cord from the rear of the product.WARNING:You must disconnect the power cord to move parts by hand without the risk of an electrical shock.unplug the power cord from the wall outlet.Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might restrict the movement of the carriage.NOTE:You might need a flashlight to illuminate areas inside the product Figure 10: Use a flashlight to see inside the product Remove any loose paper or obstructions you find.Figure 11: Example of obstruction in carriage access area Reach inside the product through the cartridge access door, and then manually move the carriage. You might have to reach through the paper output tray to access the carriage.If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.Make sure the carriage moves freely across the width of the product by gently pushing the carriage to the left, and then to the right.Close the cartridge access door.Figure 12: Close the cartridge access door. Reconnect the power cord to the rear of the product.Plug the power cord into the wall outlet. Press the Power button ( ) to turn on the product. Try to print a self-test report. See the steps on how to print a self-test report at the beginning of this document.If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. four: Remove and reinstall the cartridges Improper placement or installation of the cartridges can cause the product to indicate a carriage jam error.

Oct 12, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

Paper jam light on permanently, printer is jammed


Check the following steps for fixing Hp Carriage Jam Error :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.

http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-Error/m-p/305772#M20513

Nov 25, 2010 | HP DeskJet 970cxi InkJet Printer

1 Answer

I have paper jammed in my HP DESKJET PRINTER D2260. Tried to pull it out but paper ripped off and can still see other end still in there. Been advised to open back door and clear it but cant see how back...


Check the following steps for fixing Hp Carriage Jam Error :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.

http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-Error/m-p/305772#M20513

Nov 18, 2010 | Office Equipment & Supplies

1 Answer

I cannot insert the paper tray please help


hello.....

Causes of repeated paper jams If paper jams occur repeatedly, one of the following may be causing them: The paper is being pushed in too far. The paper should only be pushed in until the first resistance. Continuing to push the paper in will force the paper up into the paper rollers and will cause the printer to pull in multiple pages. Obstructions in the paper path. Open the all-in-one (front and back) and check for obstructions.
  • Unlocked rear access door. Follow the steps above to install the rear access door correctly (see Figure 3). If this condition is present, the paper will skew in the all-in-one.
  • The paper guides are not positioned against the paper. Adjust the paper length and width guides so they fit snugly against the paper.
  • Incorrect paper. The paper should be flat and smooth with no folded, torn, or rough edges. Papers with a glossy finish and coated papers may not feed into the unit correctly. Paper that has already been printed on once can also cause problems.
  • Partially installed paper tray. The paper tray must be inserted all of the way into the all-in-one.
  • Dirty paper feed rollers. Over time paper fibers and dust will stick to the rollers and should be removed.. Also verify that the rollers on the rear access door are clean and turn freely.
Check Paper light flashes but there isn't a paper related problem The check paper light may also flash if there are other problems. Verify the following conditions:
  • Verify that the print cartridge door is closed.
  • The print carriage may be jammed, follow these steps to correct the problem:
    1. Open the print cartridge access door. If the print carriage can move, it should move to center. If the print carriage stays all the way left, unplug the power cord and then plug it back in. This will reset the unit and may allow the print carriage to move from the left.
    2. Disconnect the power cord from the all-in-one.
    3. Remove both print cartridges.
    4. Move the print carriage left and right slightly to verify that the print carriage will move freely. If the print carriage will not move freely, check for obstructions.
    5. Close the print cartridge access door.
    6. Plug the power cord back in.
    7. After the all-in-one initializes, the print cartridge light will flash. Open the access door and install the print cartridges.
    8. Close the print cartridge access door. If the problem returns, remove the print cartridges and wipe the electrical contacts before reinstalling them.
  • Try to make a copy. If it pulls in paper but cannot make a copy, there may be a problem with the scanner mechanism


Thanks


Jun 15, 2010 | HP Photosmart 8250 InkJet Printer

1 Answer

My printer made a weird noise and now says "Open door Clear carriage jam and then press Enter". How do I clear a carriage jam? I have opened the top cover and usually the print cartridges move to the...


Issue The error ' Open Door, Clear Carriage Jam, and then Press Enter ' displays on the product. The following symptoms might also accompany this error:
* The product will not print. * Printing stops unexpectedly. * The carriage does not move.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting. Solution one: Turn the All-in-One off and on again
1. Press the Power button ( ) to turn off the product. 2. Press the Power button ( ) to turn the product on again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution two: Clear any paper jam A carriage jam might follow a paper jam. Follow these steps to check for and remove any jammed paper. Step one: Check for and remove any loose paper from the input tray Remove any loose paper from the input tray, the output tray, and the automatic document feeder (ADF). CAUTION: Do not remove jammed paper at this stage. Step two: Clear a paper jam from the rear access door WARNING: Always clear paper jams through the back door if possible. To avoid tearing the paper and damaging the print mechanism, pull paper from the printer slowly and gently. Avoid touching the internal components of the printer.
1. Disconnect the power cord from the back of the printer. 2. Remove the back door and remove as much jammed paper as possible.
3.Replace the back door and open the carriage access door. If there is paper visible that cannot be removed through the back door, gently pull it out from the front.
4. Reconnect the power cord and close the printer.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution three: Make sure that the carriage moves freely
1. With the product turned on, open the cartridge access door. The carriage might try to move into the access area. If so, allow it to move to that position. 2. Without turning off the product, unplug the power cord from the back of the product. WARNING: You must disconnect the power cord to move parts by hand without the risk of an electrical shock. 3. Look in through either the cartridge access door or the output paper tray to make sure that the cartridges are secure in the carriage and not loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving. 4. Make sure the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found. You might have to reach through the output paper tray to access the carriage. 5. Close the cartridge access door and reconnect the power cord to the product. 6. Press the Power button ( ) to turn on the product.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution four: Remove and reinsert the print cartridges Incorrect installation of the print cartridges can cause the product to show a false carriage jam. Follow these steps to remove, and then reinstall the print cartridges. Step one: Remove the print cartridges
1. Press the Power button ( ) to turn off the product. 2. Open the front of the product to access the carriage. The carriage moves to the center of the product.
3. Unlatch the two print cartridge latches, and then raise the latches. 4. Remove the print cartridges.
Step two: Reinsert the print cartridges
1. One at a time, hold a print cartridge with the printed label up, and then slide the print cartridge into its slot. Repeat this step for the other print cartridge.
# NOTE: Insert the black print cartridge into the slot with the gray latch, and insert the color cartridge into the slot with the blue latch. # Grasp the end of the latch on the cartridge slot with your thumb, and then pull the end of the latch toward you. While holding the latch, press down on the top of the latch until it stops, and then release the end of the latch so that it catches under the tabs. CAUTION: To avoid damaging the product, do not force the latches into place.

3. Close the product cover. A message displays on the control panel to align the print cartridges. 4. Press the Enter button to begin the cartridge alignment. Two pages print. Follow the instructions printed on the second page to complete the alignment. 5. Try the print job again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.

Jul 08, 2009 | HP PSC 2175 All-In-One InkJet Printer

1 Answer

Print cartridge carriage is stalled


Hi,
There are a few steps to follow to check the Printer.

Step one: Turn the All-in-One off and on again
  1. Press the On button to turn the product off.
  2. Press the On button again to turn the product on.
If the error message is not resolved, continue to the next step. Step two: Clear any paper jam Follow these instructions to clear a paper jam. CAUTION: All paper jams must be removed from the back of the product through the rear access door. Pulling the paper from the front of the product rotates the paper feed roller in the wrong direction and can damage the product.
  1. Turn off the product and unplug the power cord.
  2. Turn the product around to access the back of the product.
  3. Open the rear access door:
    1. Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
    2. As the door shifts to the right, pull the door out slightly to release.
    3. When the door is released, gently remove the door by sliding the door out and to the left.
    1. From the rear access opening, gently pull the jammed paper out of the rollers.
    NOTE: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If all the pieces of paper are not removed from the product, more paper jams are likely to occur.
    1. Replace the rear access door:
    2. Insert the two posts on the right of the door into the holes on the right side of the opening.
    3. Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
    4. As the door shifts to the right, push in the left side of the door to lock it into position.
    5. Reconnect the power cord and turn the product on.
    Step three: Make sure that the print carriage can move freely Follow these instructions to make sure the print carriage can move freely.
    1. With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
    2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
    3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
    4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found. You may have to reach through the output paper tray to access the print carriage.
    5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
    6. Press the On button to turn on the product.
    If the error message is not resolved, continue to the next step. Step four: Remove the print cartridges Improper placement or installation of the print cartridges can cause a carriage stall error condition. Follow these instructions to remove the print cartridges.
    1. Make sure the printer is turned on.
    2. Open the print cartridge access door, and then wait until the print carriage is idle and silent.
    Press down lightly on the end of each print cartridge to release it.
    • The tri-color print cartridge is on the left.
    • The black or photo print cartridge is on the right.
    Slide both cartridges out and place them on a clean sheet of paper. CAUTION: Do not touch the ink nozzles or copper-colored contacts. Touching these parts could result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.

    1. Disconnect the power cord.
    2. Move the carriage all the way to the left with your hand.
    3. Close the print cartridge access door.
    4. Reconnect the power cord.
    5. Turn the product on, if necessary.
    6. If the error message is resolved, the placement of the print cartridges caused the problem. Complete Step five: Reinstall the print cartridges. There is no need to complete any steps after Step five.
    If the error message is not resolved, complete Step five: Reinstall the print cartridges, and then continue with the subsequent steps. Step five: Reinstall the print cartridges step 6, Partial reset Follow these instructions to perform a partial reset of the product.
    1. Turn the product off by pressing the On button.
    2. Unplug the power cord from the back of the product.
    3. Plug the power cord back into the product.
    4. Turn the product on by pressing the On button
    1. Load letter, A4, or legal unused plain white paper into the paper tray.
    2. Press the Setup button until Print Report appears, and then press the OK button. Self-Test Report appears on the control panel display.
    3. Press the OK button. The product prints a self-test report.
    Hopefully fixing the problem for you
    Regards
    Richard.

    Apr 26, 2009 | HP PSC 1610 All-In-One InkJet Printer

    2 Answers

    Hp psc 1610 all in one


    Step one: Turn the All-in-One off and on again
    Press the On button ( ) to turn the product off.
    Press the On button ( ) again to turn the product on.
    If the error message is not resolved, continue to the next step.
    Step two: Clear any paper jam
    Follow these instructions to clear a paper jam.
    CAUTION: All paper jams must be removed from the back of the product through the rear access door. Pulling the paper from the front of the product rotates the paper feed roller in the wrong direction and can damage the product.
    Turn off the product and unplug the power cord.
    Turn the product around to access the back of the product.
    Open the rear access door:
    Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
    As the door shifts to the right, pull the door out slightly to release.
    When the door is released, gently remove the door by sliding the door out and to the left.
    Figure 1: Open the rear access door
    From the rear access opening, gently pull the jammed paper out of the rollers.
    NOTE: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If all the pieces of paper are not removed from the product, more paper jams are likely to occur.
    Replace the rear access door:
    Insert the two posts on the right of the door into the holes on the right side of the opening.
    Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
    As the door shifts to the right, push in the left side of the door to lock it into position.
    Reconnect the power cord and turn the product on.
    If the error message is not resolved, continue to the next step.
    Step three: Make sure that the print carriage can move freely
    Follow these instructions to make sure the print carriage can move freely.
    With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
    Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
    Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
    Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
    You may have to reach through the output paper tray to access the print carriage.
    Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
    Press the On button to turn on the product.
    If the error message is not resolved, continue to the next step.
    Step four: Remove the print cartridges
    Improper placement or installation of the print cartridges can cause a carriage stall error condition. Follow these instructions to remove the print cartridges.
    Make sure the printer is turned on.
    Open the print cartridge access door, and then wait until the print carriage is idle and silent.
    Figure 2: Opening the print cartridge access door
    Press down lightly on the end of each print cartridge to release it.
    The tri-color print cartridge is on the left.
    The black or photo print cartridge is on the right.
    Figure 3: Removing the tri-color cartridge
    Slide both cartridges out and place them on a clean sheet of paper.
    CAUTION: Do not touch the ink nozzles or copper-colored contacts. Touching these parts could result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.
    Figure 4: Do not touch the copper electrical contacts or the ink nozzles
    Disconnect the power cord.
    Move the carriage all the way to the left with your hand.
    Close the print cartridge access door.
    Reconnect the power cord.
    Turn the product on, if necessary.
    If the error message is resolved, the placement of the print cartridges caused the problem. Complete Step five: Reinstall the print cartridges. There is no need to complete any steps after Step five.
    If the error message is not resolved, complete Step five: Reinstall the print cartridges, and then continue with the subsequent steps.
    Step five: Reinstall the print cartridges
    Follow these instructions to reinstall the print cartridges.
    NOTE: Make sure the cartridges are compatible. Compatible cartridges are listed in the product Users Guide and in the Printer Toolbox software.
    Make sure the product is turned on, and then install the proper print cartridges:
    Hold the print cartridge so that the nozzles are down and the contacts face toward the printer.
    Place the cartridge in front of the correct slot.
    Tri-color cartridges are marked with a triangle and go into the left carriage slot.
    Black cartridges are marked with a square or pentagon and go into the right carriage slot.
    Figure 5: Correct cartridge placement
    Push the cartridge firmly into the slot until it snaps into place.
    Figure 6: Inserting the print cartridges
    Close the print cartridge access door.
    Align the print cartridges.
    Press OK at each of the prompts on the control panel to start print cartridge alignment.
    NOTE: The cartridge alignment might take a few minutes.
    After the page prints, alignment is complete.
    Try the print job again to see if this step resolved the issue.
    If the error message is not resolved, continue to the next step.
    Step six: Make sure the control-panel faceplate is correctly installed
    If the front panel faceplate (overlay) is already installed, and your product has been working for some time, do not attempt to re-install the faceplate. Press firmly on the faceplate to make sure it is fully seated, and then continue to Step seven: Plug the product directly into a wall outlet.
    If the product has not been set up before, follow these instructions to make sure the front panel faceplate is correctly installed.
    Position the control panel faceplate above the product.
    Figure 7: Positioning faceplate
    Press down firmly on all edges of the faceplate to secure it.
    Figure 8: Pressing down firmly
    Try the print job again to see if this step resolved the issue.
    If the error message is not resolved, continue to the next step.
    Step seven: Plug the All-in-One directly into a wall outlet
    Follow these instructions to make sure that the product is properly connected to a suitable power source.
    Make sure that the computer and the product have a three-prong power plug.
    Unplug the power cable from the back of the product.
    Unplug the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
    Plug the power cable into the back of the product.
    Try the print job again to see if this step resolved the issue.
    If the error message is resolved, you do not need to continue with the rest of the instructions on this page.
    NOTE: If the product prints when plugged directly into a wall outlet while unplugged from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
    If the error message is not resolved, continue to the next step.
    Step eight: Perform a partial reset
    Follow these instructions to perform a partial reset of the product.
    Turn the product off by pressing the On ( ) button.
    Unplug the power cord from the back of the product.
    Plug the power cord back into the product.
    Turn the product on by pressing the On ( ) button.
    If the error message is not resolved, continue to the next step.
    Step nine: Print a self-test page
    Follow these instructions to print a self-test page.
    Load letter, A4, or legal unused plain white paper into the paper tray.
    Press the Setup ( ) button until Print Report appears, and then press the OK button. Self-Test Report appears on the control panel display.
    Press the OK button.
    The product prints a self-test report.
    If the error message is not resolved, continue to the next step.
    Step ten: Service the All-in-One
    If you have completed all the steps listed above and are still experiencing a problem, service the product.

    Aug 05, 2008 | HP PSC 1610 All-In-One InkJet Printer

    1 Answer

    Paper Jam


    Causes of repeated paper jams If paper jams occur repeatedly, one of the following may be causing them: The paper is being pushed in too far. The paper should only be pushed in until the first resistance. Continuing to push the paper in will force the paper up into the paper rollers and will cause the printer to pull in multiple pages. Obstructions in the paper path. Open the all-in-one (front and back) and check for obstructions.
    • Unlocked rear access door. Follow the steps above to install the rear access door correctly (see Figure 3). If this condition is present, the paper will skew in the all-in-one.
    • The paper guides are not positioned against the paper. Adjust the paper length and width guides so they fit snugly against the paper.
    • Incorrect paper. The paper should be flat and smooth with no folded, torn, or rough edges. Papers with a glossy finish and coated papers may not feed into the unit correctly. Paper that has already been printed on once can also cause problems.
    • Partially installed paper tray. The paper tray must be inserted all of the way into the all-in-one.
    • Dirty paper feed rollers. Over time paper fibers and dust will stick to the rollers and should be removed.. Also verify that the rollers on the rear access door are clean and turn freely.
    Check Paper light flashes but there isn't a paper related problem The check paper light may also flash if there are other problems. Verify the following conditions:
    • Verify that the print cartridge door is closed.
    • The print carriage may be jammed, follow these steps to correct the problem:
      1. Open the print cartridge access door. If the print carriage can move, it should move to center. If the print carriage stays all the way left, unplug the power cord and then plug it back in. This will reset the unit and may allow the print carriage to move from the left.
      2. Disconnect the power cord from the all-in-one.
      3. Remove both print cartridges.
      4. Move the print carriage left and right slightly to verify that the print carriage will move freely. If the print carriage will not move freely, check for obstructions.
      5. Close the print cartridge access door.
      6. Plug the power cord back in.
      7. After the all-in-one initializes, the print cartridge light will flash. Open the access door and install the print cartridges.
      8. Close the print cartridge access door. If the problem returns, remove the print cartridges and wipe the electrical contacts before reinstalling them.
    • Try to make a copy. If it pulls in paper but cannot make a copy, there may be a problem with the scanner mechanism

    May 21, 2008 | Office Equipment & Supplies

    2 Answers

    PAPER JAM


    SUGGESTION #1 The print carriage might be jammed. Follow these steps to correct the problem:
    1. With the power on, lift the print cartridge access door. The print carriage should move to the access area located on the right. If the print carriage stays all the way left, reset the unit by unplugging the then plugging in the power cord. If the carriage still does not move to the right, continue with the steps below.
    2. Disconnect the power cord from the all-in-one.
    3. Remove both print cartridges.
    4. Push the print carriage slightly to the left and then to the right to verify that the print carriage is not jammed. If the print carriage will not move, check for obstructions under and around the carriage.
    5. Close the print cartridge access door.
    6. Plug in the power cord.
    7. When the " Insert Print Cartridges " message displays, open the print cartridge access door and insert the print cartridges. Verify that both cartridges are seated correctly and lock into position.
    SEGGUSTION #2 cleaning rollers Over time dust and paper fibers will accumulate on the paper feed rollers. This can cause paper feed problems. Follow the steps below to clean the rollers: Figure 3: Paper feed rollers c00212278.jpg
    1. Turn off the all-in-one and unplug the power cord.
    2. Remove the rear access door (as describe above in this document).
    3. Clean each roller using a clean lint-free cloth lightly moistened with water (distilled water preferred). Rotate the rollers to clean the entire surface.
    4. Verify that the paper feed rollers on the rear access door are clean and rotate easily.
    5. Re-seat the rear access door.
    6. Plug in the power cord and turn on the all-in-one.
    If these suggestions don't fix the problem feel free to write back to me. Try to be a little more specific i.e does paper feed properly, error message shows with paper/without paper or both, do any of the lights flash when this happens, have you tried diiferent paper sizes ot types. Have you taken it apart to check for any obstructions?

    Jan 06, 2008 | HP PSC 2355 All-In-One InkJet Printer

    1 Answer

    Paper jam?


    Check Paper light flashes but there isn't a paper related problem The check paper light may also flash if there are other problems. Verify the following conditions:
    • Verify that the print cartridge door is closed.
    • The print carriage may be jammed, follow these steps to correct the problem:
      1. Open the print cartridge access door. If the print carriage can move, it should move to center. If the print carriage stays all the way left, unplug the power cord and then plug it back in. This will reset the unit and may allow the print carriage to move from the left.
      2. Disconnect the power cord from the all-in-one.
      3. Remove both print cartridges.
      4. Move the print carriage left and right slightly to verify that the print carriage will move freely. If the print carriage will not move freely, check for obstructions.
      5. Close the print cartridge access door.
      6. Plug the power cord back in.
      7. After the all-in-one initializes, the print cartridge light will flash. Open the access door and install the print cartridges.
      8. Close the print cartridge access door. If the problem returns, remove the print cartridges and wipe the electrical contacts before reinstalling them.
    • Try to make a copy. If the all-in-one pulls in paper but cannot make a copy, there may be a problem with the scanner mechanism. Contact HP for assistance.

    Nov 01, 2007 | HP PSC 1410 All-In-One InkJet Printer

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