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I generally see this happen when the air to mix ratio is off. This generally happens overnight when the machine is in standby someone forgets to flip the feed tubes so that no more product is drawn into the freezing cylinder.
Many times a freezer and/or refrigeratordo not work right because of a dirty condenser coil...there are also many otherthings that can go wrong.
If you are hearing a clicking or buzzing thencheck out the last two tips.
If your refrigerator is running but warm, then...
Check out these tips that I wrote about that... it is a great place to starttrouble shooting your unit...and something that you can do rather then callinga repair person to do a simple thing for you...
I had the same problem with my machine bought from Costco - did you know that Costco will refund or exchange your item no matter how old or how long out of warranty?
They pledge to make you happy or you can have your membership money back.
we took our 28 month old Blue ice model 80533 ice maker back to Costco and got a full refund and then bought a brand new one. The new one was £30 more but when we complained and then threatened our membership (they did not want to do an exchnage as it was more expensive now) they relented and gave us an exchange.
we understnad from friends that it could eb 10 years old and Costco will still refund your money, so try this.
you are letting the ice cream get to frozen, this should be a soft gelato ice cream, after 20 minutes turn off the top motor a leave on with the freezer unit still working or take out mixture put in tubs and put in freezer, the lid is designed to come off to stop the machine from breaking. Any magimix parts can be bought at http://www.magimix-spares.co.uk/
you are letting the icecream get to hard , this is a soft gelato ice cream , you must turn off the top motor and leave the freezer unit going after 20 minutes. for all spare ice cream parts go to http://www.magimix-spares.co.uk/