Question about HP PhotoSmart C4345 AllInOne InkJet Printer

1 Answer

HP PhotoSmart scans, copies, won't print. Computer indicates "open door" even though printer display does not.

After repairing the printer for a power-connection problem, it at first would not work because the printer display said "open door," even though the door was not open. Fixed the problem and the "open door" went away. But now, though it copies and scans, when I try to print a document, my computer screen shows an "open door" indication (even though the printer display does not) and won't print.

Posted by on


1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 18 Answers

Try to uninstall and reinstall the program files see if that fixes it

Posted on Mar 12, 2014


1 Suggested Answer


6ya staff

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Microwave will not run a cook cycle. Touchpad functions until door is opened or start button is pressed. When door is opened display goes dark. When door shuts display lights all characters and then says...

BEFORE DOING ANYTHING DISCONNECT OVEN FROM POWER. I do NOT recommend doing repair by yourself, if you NOT are really very familiar with electric repair, or have at least basic training in electric device repair and maintenance.
"When door is opened display goes dark. When door shuts display lights all characters and then says "touch clock"."
Obviously, by opening door, oven gets disconnected form power line.
This is mostly caused by loose connections on wiring socket, and can be anywhere inside. Check security micro switch on door latch. This switch normally disables only running the oven when door is open, for security reasons. In your case, it seems that opening door disconnects oven from input power. Sometimes the switch is loose, or wires are not firmly pushed in the socket. If the power line wiring is loose, and by opening door looses contact with socket, it can touch metal housing inside, cause short, electric shock, serious even mortal injury and fire. This is dangerous high voltage switch, and to access it one must open oven from the back and take off the cover. I do not recommend doing it by your self.
Rem: Replacement micro switch is couple dollars.

Oct 24, 2014 | Microwave Ovens

1 Answer

HP PhotoSmart computer indicates "open door"

Open "Devices and Printers" in start menu.
Right click printer with green arrow - click see whats printing.
Delete all documents.
Restart computer - then restart printer
See if that clears your error messages.

Mar 12, 2014 | HP PhotoSmart C4345 AllInOne InkJet...

1 Answer

Samsung clp 320 'door open' problem

If the printer was just powered up and immediately gave the door open error, look for a paper jam. When this happened to me, that was the problem, even though it was saying that the problem was an open door.

Aug 01, 2012 | Samsung CLP320 AllInOne Laser Printer

2 Answers

Hi there, My Dell 1815dn printer makes a clicking sound when I turn it on, and displays an error message "fuser door open", even when the door is closed. I have removed the fuser and turned...

There is a switch that should "close" when the door closes.
But, that switch either is damaged, or it is not sending the "now closed" signal to the printer.

Check that there is no obstruction blocking that switch, nor any dust plugging it up.

Jun 08, 2011 | Office Equipment & Supplies

1 Answer

The printer will not print, and it keeps saying that the printer door is open, but it's not. I just replaced the cartridges, but I made sure the door was closed. How can I get this working?


You may try the following to resolve the issue,

  • Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.
  • Check if the error message still displays. If it does continue with next step.
  • Inspect the cartridge door and the area around it to make sure that no obstructions prevent the door from closing completely.
  • Check if the error message still displays. If it does continue with next step.
  • Press the Power button to turn ON the printer.
  • Disconnect the USB cable from the back of the printer.
  • Disconnect the power cord from the electrical outlet.
  • Disconnect the power cord from the printer.
  • Wait 30 seconds.
  • Reconnect the power cord to the electrical outlet.
  • Reconnect the power cord to the printer.
  • Press the Power button to turn on the printer.
  • Reconnect the USB cable to the printer.
  • Check if the error message still displays.
  • If the error is still there you need to send it for repair, as the sensor for the door might have gone bad.

Jun 05, 2011 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

The message 'Door is open' is displayed even though all doors are closed.

I will suggest you try reset the printer, follow the instruction below to reset your printer, if the problem still persist, replace the cable that connects the printer to the power outlet. If that did not still fix the problem, you will need to reinstall the driver of the printer, you can get it at HP web site.

1. Without turning the unit off, unplug the power cord from the back of the product.
2. Press and hold ?# and 6? keys.
3. While holding those keys plug the power cord back in.
4. Wait until the screen goes blank before you release those keys.
5. Follow on printer screen instructions.

If that did not fix the problem, try this,
  1. Unplug the power cable from printer while the printer is powered on.
  2. Press and hold OK and HELP buttons while plugging in the power cord. Wait for the screen to go black or blank before releasing the keys.
  3. Just turn on the printer and configure your printer new.

Apr 06, 2011 | HP Officejet Pro L7380 Laser Printer

2 Answers

I have a Maytag front load washer. Even though the door is properly closed, the display panel displays the message "door is still open, please close". I have even tried disconnecting the...

sounds like you got a bad door switch.... make sure the door switch is actually latching and the wires are still connected.... if all is good there then the pcb controller which is the main board is bad.....

Dec 31, 2010 | Maytag Washing Machines

2 Answers

My epson Lx-300+ printer is not turning on even though it is plug on the computer and in the electricity. I turn the switch of the printer but it doesn't work. There's no paper jam or anything in the...

This is power failure. No need to find out anything what is the problem of your printer. Just send it to anyone very near to you and repair your printer.
I have printer like this and the problem as the same of yours.
No power, no light or even initial to run the printer. My technician says that it's power supply defective due to high voltage electricity.
Or I'm sure also its fuse problem.
Hope this tip might help you.
Good luck!

Sep 16, 2009 | Epson LX-300 Matrix Printer

1 Answer

Door open message

The printer obviously 'thinks' the door is open How is that controlled I wonder- can you see a micro-switch for example- take look at the hinge is it all visible or does a 'tongue' disappear into the works somewhere to operate such a switch? A look at may give a clue

Sep 30, 2007 | HP Photosmart 7450 InkJet Printer

Not finding what you are looking for?
HP PhotoSmart C4345 AllInOne InkJet Printer Logo

207 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts


Level 3 Expert

4345 Answers


Level 3 Expert

13434 Answers

Thomas F. Schneider

Level 3 Expert

2715 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides