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How to I reprogramme the main answer message on the avaya 9620

We used to share an office with another company so we had a message welcoming the caller to both company's on the one message. This is no longer the situation and I need to delete the message and re-record, but I can't seem to do it.

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  • 436 Answers

Hello there,

As an aside, I hope you are not referring to Voicemail which is a different thing entirely/

Avaya 9620 is an IP only Phone. This means it CAN ONLY be connected to an IP Phone system.
Excerpts from guide
'Which systems can you connect your telephone to?
This telephone is intended solely for connecting to Avaya communication servers. '
'These telephones are intended for connection to Ethernet/LAN interfaces of IP-capable Avaya telecommunications systems
and fulfill the basic requirements of Directive 1999/5/EU (R&TTE)'
'The design of these telephones makes them unsuitable for direct operation on interfaces of public telecommunications networks'

All this means is that you cannot connect your phone direct to a normal Telephone line.

Please read the beginnning of the guide here.
http://downloads.avaya.com/css/P8/documents/100077496

So , it looks to me that there used to be ONE telephone system for your two Companies and now you have split up, NO ONE appears to be taking responsibility for programming the AVAYA Phone system to which your telephone is connected. It MUST be somewhere in the building !!!
Try and find it. IT will be here that the answerphone facility is programmed....definitely NOT your phone.

Posted on Sep 18, 2014

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6ya staff

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Posted on Jan 02, 2017

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Anonymous

  • 1 Answer

SOURCE: Uniden Answering Machine - retrieving messages

My login didn't get accepted with the above solution.
I want to edit that this solution works for my older 2.4GHz base units (models DCT-748 and DCT-7488) - both are about 3 yrs old.

Posted on Sep 26, 2008

Anonymous

  • 7 Answers

SOURCE: NEED TO RECORD NEW ANSWERPHONE MESSAGE ON ONETEL OT150

To record a new OGM, on the Onetel OT150

Press "menu" on the base unit, then "up" once to record OGM 1 or twice to record OGM 2.

Press "OK" The existing OGM will begin to play. Whilst this is playing press and hold "MEMO"

Record your message, speaking close to the base unit. Press "stop" (square) when finished.

If you decided you don't like your message then, repeat the process above but when it tells you to record your own message press "stop" (Square) and the default will be reset.

Posted on Jan 13, 2009

gsburk

  • 1 Answer

SOURCE: "Memory Full" message received by caller, although all messages are deleted.

Looking for a new answerling machine. The problem is evidently internal, in the electronics.

Posted on May 17, 2009

Anonymous

SOURCE: avaya 5410 phone welcome message - how to change?

What voicemail do you have?

Posted on Oct 04, 2009

Anonymous

SOURCE: Main greeting

When you log into the voicemail, what does the lady say?

Welcome to Merlin mail, merlin messaging, Audix???

Need to know the voicemail model....

Posted on Dec 31, 2009

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