Question about Kodak EASYSHARE 5500 All-In-One InkJet Printer
Replaced black ink cartridge and printer says it still needs replaced and it worked fine until I put in the new Kodak ink cartridge
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Posted on Jan 02, 2017
This is a common problem with Kodak 5000 series and ESP series printers.
Check the silver contacts on the ink cartridges for small scratches in the center. The scratches indicate that the ink cartridges have made contact with the appropriate connections in the printer. If no marks are visible, the cartridge was not seated properly. If the contacts look ok, you'll have to call Kodak again. It's highly likely that the recertified printer you received was returned for the same problem. If you point out the fact that you are experiencing the same problem for the second time, you may wind up with an upgrade to an ESP5. Don't accept another printhead replacement as thiat will not resolve the problem.
Posted on Jul 17, 2009
SOURCE: Kodak 5300 shows
Try this one
Take out the inks and printhead
Leave the cartridge door open, then unplug the power cord from the back of the printer while the access door is open
Close the cartridge door once the cord is unplugged
Reconnect the powercord, turn on the printer, then your printer will look for your printhead "Printhead missing or not installed correctly..."
Then put everything back. make sure it will snap in to place. Then print a calibration page, then scan it. This is just over writing the error message.
Thanks Josh - Kodak Tech Support
Posted on Sep 23, 2009
Testimonial: "I will give it a shot when I get home..Thanks.."
We had the same problem and tried all steps Customer Service suggested each time; after several calls, it was determined we had a defective printhead... Kodak sent a new printhead, new ink cartridges w/ an envelope to return the ones I was using.
Apparently it's a common problem with this model; especially the earlier ones. Have had NO problems since the printhead was replaced.
I would suggest if you have recurring problems (even after Customer Service directives), call and ask if you might have a defective printhead.
Posted on Jan 16, 2008
Try to reseat the cartridge 2-3 times. probably the carrtidge is defective. call kodak @ 1800 421 6699 and they will replace the cartridge for you free of cost.
Posted on Sep 21, 2009
I would unplug printer and they turn back on and see, if not ininstall and reinstall cartridges and see.
Posted on May 27, 2010
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