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Swann battery powered camera won't connect with Samsung phone

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Swann wireless cameras will not connect to the cloud after the recent update.


Uninstall the Swann app from your mobile device.
Use a pc or laptop and log into your network connections and navigate to wireless password settings and change the password for the network that your problem camera connects to. This will keep your camera from auto connecting. You will add them back later.
Restart your router. When the network is back online log in again , and confirm that cameras are no longer connected. You do not have to power the camera off.
NOTE: (You will have to repeat the following steps for each camera. Do not use the same qr code on more than one camera)
Open a browser window and navigate to the Swann cloud website. (https://www.swann-cloud.com) and log into your account.
Navigate to the camera tab and check to see if your cameras are in the camera list. Delete all non working cameras from the list and log out. (As a precaution, you should download any events that you want saved to prevent them from being removed. Or only remove one camera at a time when you are deleting cameras).
Reboot your pc or laptop and log back into the website and navigate back to the camera tab and select
Select the option you prefer. (Usually wifi unless your camera is plugged directly into your router wired option is useless)
Enter your wifi logon and password
You should now see the qr code with two options. Select for the old qr code. It should automatically show the highlighted and display a qr code.
Using your cell phone, open the camera and take a clear picture of the qr code, make sure that the picture of the qr code fills the screen so it isn't too small.
Locate the picture in your photo gallery (I recommend that you crop the picture so that only the qr code is visible)
NOTE: Do not log out of the Swann cloud website or close the qr code window from here, it must remain open. Leave the qr code on the screen.

on Mar 23, 2017 | SWANN Home Security

1 Answer

I have had a Swann system for a couple of years and to date I have never been able to get the thing to connect to my phone. What am I not doing right!


Please Quote the system and camera's model number.
also please make sure about if your DVR or Camera supports P2P Cloud.

Oct 29, 2016 | SWANN Home Security

1 Answer

Do I need internet connection to set up new swann security system even if I don't want to remotely view footage


go to the main menu in DVR find network setup and give it static IP
Example :
IP: 192.168.1.100
Gateway : 192.168.1.1
subnet: 255.255.255.0
then go to your monitor device (computer or smart phone)
inter the IP address (192.168.1.100)
into your browser address bar

Oct 20, 2016 | SWANN Home Security

1 Answer

I have a security cam from swann that wires have been cut two reds two blacks and a yellow what connect to what


Both red are for Power Positive and both black are Power Negative.
Yellow is for Video output and connect video ground to the Black Wires.

Oct 08, 2016 | SWANN Home Security

2 Answers

How do I connect my camera up using cat5 cable


Please give the Model no. of the Camera.
generally if it is an IP Camera it can be connected with a CAT5 Cable to a computer.
If it is a non-IP Camera it can be connected with a Coax Cable to a Monitor.

Nov 05, 2014 | Swann Communications Home Security

1 Answer

SWANN PRO 642 AND VIDEO LOSS


make sure that the camera has power connected

Jul 10, 2014 | SWANN Pro-642 Indoor/Outdoor Security...

1 Answer

We can only access the camera via wifi. Not able to use or view via cellular connections. Contacted Swann support 3x, they cannot figure it out. Any assistance is greatly appreciated!


I assume you have a App on your phone? To use a Cellular connection you must add :80 (which means Port 80), to the end of the Server Name. Check your Tablet or Phone that is connecting via WiFi for the Server Name and enter it into the phone. You may need to use a DDNS Domain usually when accessing remotely such as a computer over the internet.

Nov 15, 2017 | SWANN ADS-440 SwannEye Indoor/Outdoor...

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