Question about Samsung CLP-500 Laser Printer

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Samsung CLP-500 cutting off print

When duplexing with this printer, about 1" of print on the right side of the 2nd side of the page is cut off. Non-duplexed pages and the front side of duplexed pages are fine. Once in a while the top line of print on the 2nd side will also be "scrunched" vertically. The duplexer has been replaced. Additionally, getting continuous "replace cyan toner" message, but all colors print ok. Any help is greatly appreciated. Thanks.

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  • Anonymous Jan 23, 2009

    I have this same problem, but it's not always duplex printing. And not specific to color or black/white printing... And it's not always consistent. I could be printing 6 pages, 4 could have the right 1" cut off and the remaining 2 pages could print fine... HELP!

  • Anonymous Mar 26, 2014

    does not print duplex



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Re Replace toner message.

Do an information print (MENU, ENTER, ENTER)
This will tell you the pagecount of the various units of the printer

Imaging Unit (Drum)
Transfer Belt (ITB)
Transfer roller
Toner Cartridges


The counter for the Cyan toner will simlpy indicate that this is near, at, or over the 'capacity' for this cartridge.

There are
1.5k colour and 2k black 'starter' cartridges
2k colour and 3k black 'standard' cartridges
5k colour and 7k black 'high capacity' cartridges.

NOTE even if you only have a single dot of (say) cyan on a page, the counter for that colour will be increased by 1 when that page is printed. 'Empty' cartridges are often far from empty in reality, ans there is no toner sensor, just the counter, which is reset when you install a new cartridge.

The missing print on one side of the reverse side of duplex printed pages is quie a puzzle, as the duplexer simply turns the paper over and presents it to the transferbelt and transfer roller for the second side.

Check the transfer roller is in place properly (open the duplex door - black foam roller A4 width with purple plastic tab on one end black on the other).

Is the duplex door fitted correctly, does it close correctly ?

Posted on Jan 18, 2008


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The duplexer is bad or needs to be realigned, shake up the cyn color. it mostly likely low.

Posted on Dec 06, 2007


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You'll need to look at

Drum Unit - these can go beyond their rated life

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