Question about Microsoft Xbox 360 Console

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One red light - Microsoft Xbox 360 Console

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The lower-right quadrant of the Ring of Light flashes red on the front of your Xbox 360 console. You also receive the following error message in multiple languages on your television screen or monitor:
System Error. Contact Xbox Customer Support. This message begins with an error code in the format "Exx," where xx is a two-digit number.

The following indicator will flash on and off repeated on the front panel of your Xbox 360 console:
Collapse this imageExpand this image one red light - 1rol.gif
If one red light is flashing and you receive a different error message or error code than those that were described previously or you don’t receive an error message or code, your console may be experiencing a different issue. In this case, see "References/links."

This problem occurs when your Xbox 360 console experiences a hardware failure.

  1. Turn off your console, disconnect and reconnect all cables, and then turn on your console.
  2. If an Xbox Hard Drive is attached to your console, turn off your console, and then remove the Xbox Hard Drive. Turn on your console, and test for the error. If the error does not reoccur, turn off your console and reattach the Xbox Hard Drive. Run alternate additional tests by having the Xbox Hard Drive connected and disconnected to see whether the error occurs only when the Xbox Hard Drive is connected. For more information if the on-screen alphanumeric error is E67, click the following article number to view the article in the Microsoft Knowledge Base: 917874 (http://support.microsoft.com/kb/917874/ ) One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red and you receive one of the following error codes and message: "E67, or E68, or E69. System Error. Contact Xbox Customer Support"
  3. If an Xbox Memory Unit (MU) is plugged in to your console, turn off your console, and then remove the Memory Unit. Turn on your console again, and test for the error. If the error does not reoccur, turn off your console and reinsert the MU. Run alternate tests by having the MU connected and disconnected to see whether the error occurs only when the MU is connected.
  4. If this problem continues to occur, contact Xbox Customer Service. Note If the agent cannot help you resolve this problem, you must return your console to Microsoft for repair.
Additional support loadTOCNode(2, 'moreinformation'); If the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web sites:
U.S. customers - Online console repair
http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx?redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair (http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx? redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx? step=repair)

Outside the United States - Online console repair
http://www.xbox.com/support/ (http://www.xbox.com/support/) Note Online console repair service is currently not available in all countries and regions. For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site:
http://www.xbox.com/support/contact

Posted on Oct 08, 2009

  • Terry Herrera Oct 09, 2009

    to fix this problem you need to open up the xbox, remove the motherboard from the metal enclosure.and remove the aluminun plate from the GPU, that will be the long flat one, not the tall one.
    after you remove it, you need to turn it on and it will change from 1 red light to 2 red lights, it means over heating. unplug the xbox, because it won't turn off. put the plate back in, make sure it is strait so it seats flat on the GPU, plug the machine back on and it will work.(this wil be that esasy in 85% of the cases)
    If it does not work you need to remove the plate and CLEAN the THERMAL CONPOUND from the GPU and Aluminun plate, and then aplly some NEW thermal compund on the gpu, put the metal piece on it again a nd try it on !

    you can go to any pc shop and get the thermal compound and the remover, it should solve your problem

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Do you get an error code?

if not try this

Turn off your Xbox 360 console, disconnect and reconnect all cables, and then again turn on your console. If this step doesn't resolve the problem, try step 2.


2.Turn off the console, and then disconnect any connected accessories, such as controllers, Xbox 360 Memory Units, and the Xbox 360 Hard Disk. With these accessories removed, restart the console to see whether the problem persists and to pinpoint whether the problem involves the console or an accessory.

good luck


Posted on Oct 08, 2009

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Unfortunately thats what they call the E74 error. You will need to call Microsoft at 1-800-4-My-Xbox for a replacement or repair. Most of the times it's free for the consumer such as yourself.

Thanks
Tim

Posted on Oct 08, 2009

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6ya6ya

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Posted on Jan 02, 2017

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