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Re: My order I didn't get, was charged to my credit card...
Need to report the problem to PayPal and they will freeze the money from the transaction and investigate it based on the facts you give them and assertain the facts from the seller and then give you a resolution. Sounds like they should recover your money or make the seller ship the product. I've had this happen a couple of times on PayPal and they're great to work with. It just takes a couple of days to resolve it as sometimes they can't contact the Seller immediately.
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If you see a charge on your credit card from Amazon Prime, the first question I have is did you order something from them? If you did, have you received it? If you didn't, there are a couple of things to do. First I would call Amazon Prime, here is the customer service contact page off their website. www.amazon.ca/gp/help/customer/display.html/ref=gw_m_b_he?ie=UTF8&nodeId=915404
call them and make sure the item on your credit card statement was not ordered by you or someone in your family, Christmas is around the corner. There should be a reference number on your statement to track the purchase transaction. Talk to them. If you didn't do the transaction they should know, they will be able to see if this seller is putting through a lot of fraudulent credit card purchases and if so shut them down. The next thing you will then have to do is call your credit card company and tell them your card information has been compromised. Check to ensure no other fraudulent transactions have been completed. The credit card company will have to cancel your card and send you a replacement, which will probably take 2 weeks to receive. The 1 800 number for the credit card customer service will be on the back of the card.
Never EVER put credit card information in an open post like this. You need to contact PayPal and the company you purchased the item from in order to get this resolved. As an additional safety precaution I would cancel the card you put in the post and ask that a new number be issued because as of now you are totally un-secure and anyone could be using your information.
If you paid for your auction using paypal, then you can track the item in that account. Log into paypal, select recent transactions, find the phone and you can check the order on it. You can see when it ws paid for, when the seller said that they shipped the item, a tracking number for the delivery information and the method that it was sent. If it has been a long time since you paid for it and you still have not received it, then click on "open dispute" and report the seller to paypal. When you open a dispute, paypal contacts the seller and they either provide proof of delivery or they refund the money.
If you used a credit card to pay for the phone through the pay my auctions method on Ebay you will need to find the auction that you won in order to check delivery on it. The item should be in your closed, or completed items in my Ebay.
If you paid for the item on a credit card and you didnt go through paypal, and you cannot find the auction that you won in my ebay, then either wait until you get your credit card statement and turn it over on the back to fill out the dispute an item instructions. ALWAYS put disputes in writing when dealing with a credit card company or bank. If you dont want to wait to receive your statement to dispute the charge then call your credit card company and tell them that you want to dispute an item and have them take a claim for you. Tell them the reason is non receipt.
Have you tried calling the telephone number on the back of your credit card? The website may also have some telephone numbers to use as well.
On these types of disputes, I like to write a letter directly to the credit card company giving all of the information you listed above plus the steps you took to try contacting the company in order to resolve the matter. Usually suggesting that you might close your account is enough incentive for the credit card company to get moving on giving you the money owed.
Okay, with regard to your concern, looks like you paid for the item and select to pay using Credit Card, but since the seller's Merchant credit card account is not integrated with eBay, you wasn't able to enter your credit card details and the card wasn't charged. In this case, you'll need to contact the seller first. You can actually request for their phone number so you can get an immediate response. You can ask the seller to process the credit card payment. You'll give yoour card details over the phone, make sure that the seller is a trusted eBayer, you can tell that by looking and reviewing his Feedback profile. Hope this helps!
Here are the steps on how to request for the seller's phone number:
1. Please click on the Advanced Search link on the top right hand side of the page.
2. Then on the left hand side of this page, under members, please click on 'Find Contact Information'.
3. In the Contact Info section on that page, type in your trading partners User ID and the item number.