Question about HP Photosmart C6380 All-In-One InkJet Printer

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I have an ink system failure Oxc19a0036 on my C6380. I have restarted several times without success. Is this similar to the Oxc19a0023 error, or is this something different?

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Posted on Nov 27, 2009


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1 Answer

Ink system failure...Oxc19a0023

Call 1-800-HP-Invent. They will walk you through a procedure to reset the ink system. You'll need to get a senior tech to do it, and it's a 50/50 shot as to whether it'll fix it.
You may have to pay for this service if the unit is out of warranty.
HP will usually take your word as to purchase date initially, so if it's out of warranty, LIE...just be aware that they will only believe you once and you will have to provide proof of purchase to get any further service!

Mar 05, 2011 | HP Photosmart C6380 All-In-One InkJet...

2 Answers

I get an error on my Photosmart C6380: Error message: oxc19a0023

I have done some searching on your problem. It seems like there is some kind of a Microsoft problem with your machine. You should try uninstalling your software and then upgrading the following:
Windows Installer
XML parser
.Net Framework

After you have upgraded these components as far as possible, try installing the software again.


HP has several documented install errors but I cant find one that matches your description:

Please attach a screenshot of your error message. If you cant attach a screenshot then please do your best to retype all of the information in the error message.


Mar 07, 2010 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

Ink systerm failure for hp Photosmart C6380 Oxc19a0023 Printer ask me to restart,but after I did several times, it still showing Oxc19a0023 code on the screen.

The ink failure error is caused by air in the ink feed tubes in your printer. This happens when the ink in your cartridge runs out and the printer sucks up air instead of ink. We have a step by step repair solution for this error posted on our web site at: click on the printer repair pages and follow the links to your printer series.

I hope this helps, If so pleae rate our solution.

Corporate Computer

Nov 21, 2009 | HP Photosmart C6380 All-In-One InkJet...

3 Answers

Oxc19a0023 INK System failure

Press and Hold the "Print Photos" & "Red Eye Removal" buttons. Release both buttons. Display should say "Enter Special Key Combo"
Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye Removal"
Press and release the right arrow button until the display says "System Configuration Menu". (on C8100 use Touch Screen)
Press and release the "OK" button.
Display should say "Support". Use the Right arrow Key to look for "Reset Menu".
Press and release the "OK" button.
Press the right arrow key to look for "Partial Reset", press 'OK'
The printer will go off and will power on by itself, else wait for 20 seconds and power on the printer to complete reset

reset process for c6380

Apr 09, 2009 | HP Photosmart C6380 All-In-One InkJet...

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