Question about Acomdata 500GB PureDrive USB eSATA 500 GB Hard Drive

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Acomdata PureDrive external hard drive was not detected to mac desktop or pc laptop. It can be detected before. I did not drop it, nothing happen to it. Just can not be detected now. When it starts, there is a red light stay for 1-2 sec, that the blue light keep turn on. But my computers (both mac and pc) can not detect the drive. I am sure all the cable connection is good.

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6 Suggested Answers

6ya6ya

6ya staff

  • 2 Answers

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Posted on Jan 02, 2017

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Rishi Roshan Ali

  • 2427 Answers

SOURCE: lacie external dvd burner not detected

DO YOU HAVE THE DRIVERS FOR THE BURNER CORECTLY INSTALLED ?

TRY IT ON A DIFFERENT COMPUTER TO SEE IF IT WORKS.

IF IT DOESNT YOU MIGHT NEED TO CHANGE EIGHTER THE DRIVE OR THE BURNER

Posted on Dec 30, 2007

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Anonymous

  • 69 Answers

SOURCE: WD 250 GB external hard drive is not being detected by system

Hi !

First check if your WD is running (spinning), no matter if the blue light is on. Can you hear it close with your ear, or feel vibrations on your hand when it starts.

If it runs, then check/replace the USB cable you are using with another.
Check the Power supply if it gives necessary power.


If you are familliar with disassembling/assembling, then open and remove the HDD from the box and try to connect the disc directly to your PC (using another HDD Data/Power cables).

If it runs, and you can acces it, then something is wrong with the Box.

If it doesn't, then the HDD is broken or damaged.

Please note that if your device is under warranty, DO NOT open the box ! Contact your seller for service/replacement instructions.

Regards.

Posted on Mar 25, 2009

Anonymous

  • 1 Answer

SOURCE: running mac osx my acomdata external drive lights

This is the solution that worked for me.
Luckily I have another external drive of the exact same model that is working fine.
I used the power supply from the good working model and plugged it into the bad drive. The bad drive booted right up. Evidently the power supply was the issue, not the drive itself.
Even though the bad power supply had enough juice to light up the drive, it was not able to make the drive spin correctly.

Posted on Mar 26, 2009

lock123

Andrea Lock

  • 6831 Answers

SOURCE: WinXP does not detect Acomdata PureDrive 1TB

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Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

  1. The USB cable between the drive and the computer may be damaged.
  2. The circuit board which connects your drive to the interface of the external may be blown.
  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards
Andrea

Posted on Sep 27, 2010

Phillip Royster

  • 57 Answers

SOURCE: I recently tried to access

the hard drive may be dead.

stores like best buy offer services of data retrieval, although success is not 100% guaranteed, and these services generally are not cheap.

Posted on Feb 28, 2011

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1 Answer

Problem 2


The feint ticking noise usually indicates a dead hard drive.
The heads are flicking back and forth at random and make the ticking noise you hear.
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If you have not dropped the unit or knocked it over etc, then chances are the controller board is what has died and therfore you still cannot access the drive. You may get lucky in finding a new controller board to replace a failed one and that will also get your data back.

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