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Neff K3990 American style fridge ice maker is not producing ice

Hello, we have a Neff K3990 American style fridge freezer installed. The fridge and freezer are working, but the ice maker is not. Water is not getting to the ice cube tray inside. The water dispenser is working, so water is obviously getting into the machine. This is similar to a question already posted on this site, does anyone know the solution? thanks

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  • Anonymous Jan 04, 2010

    Thanks Wiz, not sure what you mean by the fingers, if i push the test button the ice tray moves around as though it was dumping ice, with none to dump. NOte also that the pipe that (I presume) delivers the water to the ice tray is warm. Many thanks

  • Anonymous Jan 04, 2010

    hi, where would i find the legs of the valve, and is there anyway of testing without a volt meter, I dont have one, thanks

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The ice maker unit give the command to the water valve to relese water for a short time.
you cna check with volt meter on the water volve that got the pip go to the ice maker unit if it getting 120V for short time when the fingers of the ice maker making full round.
if you get 120v the problem is the valve (the ice maker and the water have difrent water path so its difrent valve used) if you dont get 120v or the fingers of the ice maker not turning then its your ice maker unit need to be replace.

I hope you find this Very Helpful and best regards!

Posted on Jan 04, 2010

Testimonial: "Many thanks ,will give that a go and come back to you"

  • 1 more comment 
  • 911 SERVICE TODAY
    911 SERVICE TODAY Jan 04, 2010

    good so now pot volt meter on the legs of the valve that supplay water to the ice machine and see that it get 120v for a short time from the ice maker wile the ice maker make a foll round.

  • 911 SERVICE TODAY
    911 SERVICE TODAY Jan 04, 2010

    don't forget to rate my help :)
    let me know if i can help you more....


  • 911 SERVICE TODAY
    911 SERVICE TODAY Jan 04, 2010

    email me your phone # arikrom@gmail.com :)

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