Question about HP Photosmart C6380 All-In-One InkJet Printer

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Hp c6380 scanner issues

I have a hp photosmart c6380 All-in-One printer and the scanner will no longer connect to my computer as it did before. I am still able to photocopy using the printer, but it won't scan to the computer, to a memory card or a USB stick (when plugged into the printer itself).
Help please!

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  • HP Printer
    HP Printer Dec 15, 2016

    Contact HP for Care at 1-800-585-2494



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Contact HP for Care at 1-800-585-2494.

Posted on Dec 15, 2016

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Option 1:
1. Go to Add/Remove Programs in your control panel and verify if you have HP Imaging Device Functions installed
If there is, please uninstall or remove it and try to reinstall again by running the installation cd. Click on Install more software and choose HP Imaging device functions.

Option 2:
1. Insert the installation cd (Just click on Exit on the Installation screen)
2. Open your My Computer icon, right click on the DVD-CD drive and click on open (to browse through the contents of the installation disc)
3. open the setup folder
4. open scan folder
5. right click on the scan.msi (Microsoft Installation Package) and click on repair
6. do the same thing to aio_scan and bpdscan folders inside the setup folder (if you have these folders or any folder that obviously refers to scanning)

Option 3:
1. Create a new user account
2. Uninstall HP Imaging Device Functions in your add remove programs list
3. login into the new user account you created and run the installation cd from there
4. install more software and then choose hp imaging device functions.
5. try to see if you can scan from there, if you can then just log-off from that account and try to see if you can scan from the original user account
6. if you can scan from the original user account, then you can go ahead and delete the user account you just created

Hope these help.

Posted on Oct 25, 2010


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