Question about Creative Labs ZEN Vision:M Digital Media Player

22 Answers

Computer won't recognize zen when it's connected

My zen vision:M charges on my computer but my computer won't recognize it so I can't transfer songs or do anything with my zen on my computer

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  • Anonymous Feb 16, 2008

    i have purched zen vision W today, the cd i got with it dose not work on window2000, i have only window 2000, will you please snd download for it

  • tatie30 Feb 16, 2008

    My computer won't recognise my Zen Vision:M at all. I have tried all 3 USB ports and it turns the player on, but does nothing else. When I tried downloading the recovery tool from the Creative website it says plug your player in - which I have done, but it is just not recognised. Please help me to fix this problem.

  • Alexa Llama Feb 17, 2008

    my creative zen isn't recognized by my media player. I tried all the ports and i even tried downloading the solution through creative but it says to connect my player. When i plug it in it turns on and says docked but when i look at my media player it says nothing's there. HELP ME!!!!

  • Anonymous Feb 24, 2008

    At the moment, neither my zen vision M or zen v will sync with my computer. They charge fine but neither one will switch to the sync mode when I turn on my computer. Wondering if it's a question of resources, but when i plug in the usb cable, instead of the normal happy dingdong sound XP makes when it recognizes a device, i get an unhappy dadadum sound which seems to mean that it knows something is there but it can't recognize it. Wondering if there is a limit to the number of devices that XP can recognize or if its a limitation with my computer which is a powerful Vaio, albeit several years old. Thing is, I got my zen vision replaced via warranty because of this problem and it worked perfectly for a while afterwards but now, a few months later, it won't sync again, and neither will my zen v plus. WTF! This is so annoying. I have all this music and can't get it onto my player. I prefer machines that have sync buttons instead of this auto sync crap because it seems with the numerous devices some of us have computers have a tough time figuring out wtf is connected to them at any given time. I have flash cards, cameras, media players, hard drives, etc. and I think we are kidding ourselves thinking this stuff is all going to connect seamlessly. That said, I will try unpluggin things and seeing where it takes me. Thanks for listening to my rant.

  • Anonymous Feb 28, 2008

    I get the stupid dadadum noise as well when connecting my Zen vision M. It worked fine up until i reformatted my hard drive and im going to attempt that again to see if i can fix the issue. Its a real pain in the ass though that i should have to waste another day reformatting my computer just because my damn mp3 player wont work so if anyone knows a solution to this problem please let me know before i reformat

  • aliceea Mar 01, 2008

    yeah i hav the exact same problem here....i changed into windows xp service pack because of my mp3 was alll goood 4 first 2 weeks.....but then but then it started getting messed up and now it will just charge and da computer doesn't recognise this device when its pugged in to the usb port.

  • aliceea Mar 01, 2008

    yeah i hav the exact same problem with my creative media player....please if someone knows how to solve this pleeeease tell me.......thanx !!!!!!

  • Anonymous Mar 03, 2008

    it will turn on but it wont play and when i try to turn it off it wont it will go off by it self and when i plug it up my computer say connect a device

  • Anonymous Mar 04, 2008

    i put my zen on the computer to put songs on to it but all it does is charge and wont go into docked please help me out. whats the problem. oh and ive even tried reseting it.

  • niamhom Mar 09, 2008


  • Bench25 Mar 09, 2008

    It was working perfectly until the other day when it froze so I had to reset, however when I switched it back on, everything had been erased and when I hook it up to my PC it only charges, the computer won't recognize it so I can't transfer songs or do anything with my zen on my computer. I ** longer have the installation disc, but ***** needed to use it before. Any suggestions please??

  • nazir Jamal Mar 24, 2008

    When I turn on my zen unit it freezes up at the creative sign and does not let me do anything else. When I open up the software page I can not even down load any music because it is frozen up.

  • Anonymous Mar 25, 2008

    creative zen version m

  • Anonymous Mar 30, 2008

    my computer wont recognise my zen, how do i put music on it?

  • sagyG Mar 30, 2008

    My Creative Zen vision M isn't recognized by my computer. I installed the installation CD and also installed windows media player 11. It stilld didnt work. Is there a simpler solution?

  • Anonymous Apr 02, 2008

    My Zen works fine on my own PC but it should be automatically recognised as a hard drive by other PCs and it isnt, it wont even charge. This is a design flaw that is extremely annoying and a gross oversight by creative who otherwise make excellent MP3 players

  • RyanGarnett Apr 03, 2008

    I have a similar but different problem. My computer will not recognize my Zen at all, no recharge, nothing. I have tried all the recommending solutions, but nata. I would love to update my firmware, but considering it isn't recognized by my computer, well that won't work.

    Any thoughts?

  • Anonymous Apr 06, 2008


  • Anonymous Apr 06, 2008

    when iam connect to computer,in my player it shows DOCKED...?what is does'nt show on coputer...what can i do???plz help me...

  • yikayika Apr 06, 2008

    i recently rebooted my computer without thinking about my zen. after my computer was back up running in about 2 days, i could charge or add music to my zen, even though i intalled all the disks again. i can now charge when im in the removable disk when plugged in, but still cant add songs.

  • zodydody Apr 08, 2008

    my computer don`t recognize my creative zen vision.m 30Gb

  • Anonymous Apr 10, 2008

    wont connect

  • Anonymous Apr 12, 2008

    totally the same problem, everytime starting up zen it rebuilds itself and then when connecting to pc got blue flashing light but wouldn't get recognised by pc!???

  • Anonymous Apr 16, 2008

    I haven't played my ZEN Vision:M for a about 6 months .... and when I tried to connect to the PC to re-charge the battery ...... it won't even come on. I can use the AC power cord and it comes on and works fine, but the only way to re-charge the battery and download music from my PC is to have the ZEN connected.

    The software on my machine appears to be fine .... and when I plug in the ZEN (not only does the ZEN not come on) it doesn't show as connected on the software.

    Why won't the ZEN player come on to charge the battery ???

    Guest in MD

  • Anonymous Apr 22, 2008

    My zen vision M will not connect to my laptop

  • Anonymous Apr 29, 2008

    pc wont recognize zen

  • wytang627 Apr 30, 2008

    I have the same issue...and i also noticed that when I try using the reset button on the doesnt rebuilt all the way....please help!

  • Anonymous May 05, 2008

    my computer won't recognize my Zen. I haven't used it in quite awhile. I would like to recarge the battery.

  • jmorrissette May 06, 2008

    I have the 8 GB Zen and windows cannot see it, even though I took all the steps encouraged on the creative site. Stink.

  • Anonymous May 07, 2008

    i don't have the installation disc any longer and i need to connect my creative zen. how do i do that?

  • Anonymous May 15, 2008

    cannot detect my player when connected to pc.

  • Lucas C May 17, 2008

    My creative zen V seies sucks big time. Every time I connect it to the computer via a usb cable my computer doesnt recognize it. When I go to creative media explorer it says you player is not connected which means i cant transfer songs etc.. I need help.

  • cfm89169 May 20, 2008

    My computer does not detect my creative zen, I tried reinstalling the program from the disk and it won't even recognize it on the installation. I think I may have a software problem, but I don't know what software to add in order to fix this. The thing is, the whole thing was fine up until I had netFramework 1.1 installed on my pc for my TI 89. Could this have caused the problem? Let me know.


  • Anonymous Jun 02, 2008

    i have the same problem anyone know how to fix

  • Anonymous Jun 03, 2008

    Same problem as described

  • visionmprob Jun 09, 2008

    Ok. I've been having the same problems as many in this string. I have a Vision M. I've noticed some change in connectivity. It started with not being recognized by my laptop but I could still connect to my desktop, although it was recognized thru My Computer as a peripheral. Since I was able to connect to desktop, I just used it to transfer songs and movies to Zen. And since there had been no real fix for my laptop problem as far as I have found on the net, I was ok with transfering stuff via my desktop. This worked for about 6 months.... Today, I got some movies from a friend and was planning on transfering them to my Zen. Now my desktop wont recognize the Zen.??? It will turn Zen on and charge but wont dock. After spending some time on the net again, I tried something. Deleting file \windows\inf\infcache.1 on my laptop. I didnt have this file on my desktop, so no luck deleting it. With my laptop, Zen will turn on and charge but still will not be recognized. This is my latest experience with my zen. Anybody got any ideas on what is going on with this thing?


  • Anonymous Aug 02, 2008


  • jack_meeks50 Aug 18, 2008

    diddo! my laptop with windows xp wont recognize my zen vision m 30gb and i'm haveing a firmware problem when i first boot my player. Then goes to recovery mode! plzz if someone knows how to fix it letme know! _

  • mochaskin Sep 07, 2008

    Hi. This is so frustrating. I have a creative zen and same problem: my computer won't read my player when i connect it.It just charges. I sing and there are songs I really need to transfer to my player so that i can study them but too bad i can't achieve this cause my creative zen won't be recognized. I tried the resetting thing by plugging in my player and pressing on the power button to reset but it won't work. it just charges. HEEEEELLLLPPP please. my email address is Really hope can get a solution for this. Thanks!

  • walkman2 Sep 10, 2008

    my zen is not being recognized by my computer, and it doesn't rebuild all the way. Please help.

  • Anonymous Nov 06, 2008

    i have the same problem i'm going to try the reboot thing, hope it works

  • Anonymous Nov 07, 2008

    when i connect my player m computer does not recognise it

  • pinksoxs111 Nov 15, 2008


  • Massieko Nov 20, 2008

    Hey, my brother gave me his Zen awhile back and I can't get it to connect to my computer.

    At first it was freezing on me often and I found out all I had to do
    was reset it. Problem solved. Now I try connecting it to the computer
    and windows just says the device is unknown and has malfunctioned and
    it ends there. I've tried uninstalling and reinstalling but no go. I've
    got the software loaded on my computer but it just says it's not
    connected when it is.

    The cable charges the Zen fine, it plays music, video and pictures no problem, it's just it won't connect.

    I've gone into the recovery mode and used the clean up utility but that
    had no effect, other than it seems to run a little quicker.

    I imagine the firmware is old "V1.20.02_0.0.25" and would like to update but how can I when it won't connect?

    I imagine if I went to update firmware, it would delete the current firmware and then I couldn't update, leaving me screwed.

    Now big question is, what does rebooting it do exactly?

    See I would try that or formatting the drive but My brother gave it to
    me with TONS of music and treasured family pictures of us traveling
    around the world. They're the only copies because the hard drive they
    were on crashed.

    Will rebooting it wide the data too?

    Can anyone PLEASE help me?!

  • Anonymous Nov 26, 2008

    it sucks.
    i have no idea what reboot means.
    i dont know what that chick up there means by hold in the power button
    or press rest twice.
    this stuff isn't even funny man!
    all i wanna do is transfer music

  • butlercn Dec 02, 2008

    My LAPTOP will not recognize my Zen Vision:M when I plug it into the USB port, although it will charge the battery. When I plug the unit into my DESKTOP computer, it is recognized just fine. Therefore, I don't believe the problem is with the Zen, but with USB drivers, and software on the XP (SP3) laptop. I know the hardware is working, since my thumb drives work just fine.

  • jdqdogletree Dec 18, 2008

    My zen wont connect to my laptop but does connect to my desktop. Tried the reset and it didn't work.

  • o_ubetcha Dec 22, 2008

    I have a creative z vision m..60 gig. It charges fine, yet my computer will not recognize it when I connect it thu my usb port. My firmware..creative zen explorer with not recogonize it. So I cannot add or deleat anything.

  • Anonymous Dec 27, 2008

    computer wont recogonize zen creative

  • Anonymous Jan 01, 2009

    well i have the same problem i entered the disc and installed it and everything but my computer doesn't know my zen is there

  • Anonymous Jan 01, 2009

    I tried following the advice of 'rebooting', though no such luck. None of the files on my device were deleted, however the computer still will not recognise it.

    I will say that when I have come to restart my Zen more recently, it no longer does the 'rebuilding' routine at all, just loads up fine, whether that is of relevance I do not know, should I expect something of the same nature when I 'reboot'?

    Also, I get the litte transfering arrow sign on the screen now and again and the device is occasionally charged too by the computer, though when I come to transfer data either the software freezes (if it is able to identify the device for a few moments), or simply doesn't recognise it at all.

  • Anonymous Jan 08, 2009

    I have a 4GB creative zen, never had a problem until now, my computer will not recognize the device is connected.!

  • Anonymous Jan 11, 2009

    aarg... I hate this thing. I tried downloading the drivers but the PC will not recognize the Zen. I tried holding down the power button but that doesn't work either. This is so frustrating.

  • Anonymous Jan 15, 2009

    i have the exact same problem. This MP3 player is junk

  • Anonymous Jan 21, 2009

    it will not connect to the computer but it will charge from the computer

  • seemego Jan 21, 2009

    no lights, no camera, not actioin on zen and the computer does not even recognize it is attached to it by the USB port and cable..I was listening to it and all of a sudden it shut off and everything went black..It is all still black and has been plugged in to the computer since 6:00 am this morning..


  • sarah_dav849 Jan 26, 2009

    I accidently got onto this reboot screen, but before i could choose and option, it switched off! I've got it on again now, but don't know how i got to that screen! I have a Zen Microphoto and don't know where this reset button is! Help!

  • Anonymous Jan 26, 2009

    idk what happened but now when i go to put more music on my zen vison m it starts charging but it wont read it as a recognized device.

  • joaquit Feb 01, 2009

    hello people i had the same problem here pc won't recognise my zen
    this what i did i plug it to my laptop usb and it recognise it funny i'm wondering why

  • Anonymous Feb 01, 2009

    my creative zen vision m 60gb only docks for a few seconds before unconnecting itself. i can't transfer music or videos

  • myriam4eva Feb 12, 2009

    i have that same problem

  • fixcredit911 Feb 20, 2009

    ok this blows i bought 2 mp3 players in 2 days the problem i'm having is my comp wont recognize my mp3 player i have the creative zen mozaic can anyone explain to me how to fix this please talkj to me like i'm a 5 year old

  • Chuck869 Feb 21, 2009

    I also have the computer won't recognize zen when it's connected problem. It connects briefly then disconnects, but remains charging.

  • Anonymous Feb 22, 2009

    Having the same issue. was attempting to load some MP3s onto this and the Explorer program that worked as of January isn't recognizing my device. Reinstall the software without success. Is this a MS upgrade that is blocking recognition?

  • Anonymous Feb 27, 2009

    My Zen has the same problem. It is an 8g mp3 that chages but doesn't connect. I tried looking for the file the guy on the top was talking about and i could not find it. I also don't understand what that girl was talking about...

  • hillarymaria Feb 28, 2009

    the same thing is happening to me. I tried everything. I uninstalled all the software and tried reinstalling it but it didn't work. resetting my player doesn't work either.

  • Anonymous Mar 24, 2009

    I had the same problem. Steve_stig's solution solved it for me. I had loaded drivers for a PS3 controller.

  • otakupyro1 Mar 27, 2009

    I've had my Vision:M for about 2 years, and I plugged it into the computer yesterday, and it turns on, but it won't charged, and it's not being recognized by the computer. It says that there's nothing connected at all. And the batteries at 1/4 power, so any help soon would be great, thanks!

  • Anonymous Apr 03, 2009

    I got the same prob with my zen...
    bad creative :'(

  • Anonymous Apr 04, 2009

    i have connect creative zen ipod to my computer?

  • Anonymous Apr 17, 2009

    same for me, its in my computer but zen creative explorer won't recognize it!

  • JessieRox781 Apr 19, 2009

    THIS SUCKS!!!! i 've tried just about every single one of ur solutions!!! HELP ME!!! it will charge, but i can't download any new songs!!!!

  • Anonymous Apr 28, 2009

    I have the same problem, my laptop wont recognise my zen. It lights up when i plug it in but the laptop wont recognise it and it wont charge. I recently installed McAfee antivirus and I think it is stopping the USB port from recognising it somehow as I have unistalled it and it worked again, however as I'm with BT I need to have McAfee. Does anyone know of any way to sort this?

  • B3RN3RD Apr 29, 2009

    I have pretty much the same problem. Or now I do anyway. I recently got a windows XP computer and I always could transfer music from my old DELL labtop. My Zen does charge when i plug it into my computer, but it won't let me transer music. Does anyone have a solution ot this?

  • Anonymous May 02, 2009

    Solution 11 worked perfectly for me!

  • Anonymous May 04, 2009

    my player won't connect to the pc. low battery and can't do anything with it. help.

  • Anonymous May 14, 2009

    i know my screen wont work but my computer wont recodnise it and it maqkes the sound likr its unpluged and pluged in too!

  • Anonymous May 17, 2009

    balls and nothing works zen are ****

  • Reep Verloren
    Reep Verloren May 20, 2009

    "computer won't recognize zen when it's connected

    Installing new Firmware not possible

  • Anonymous May 22, 2009

    it will not connect

  • Anonymous May 23, 2009

    Same problem, Zen is not recognized on my computer.The bottom right of media player notes it is "detected", however that is it. It works fine on other computers. The Zen will not work with Napster anymore either.



22 Answers

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Mine did this too, and I have the exact reason why.
If the first solution didn't work for you (as it didn't with me), follow these instructions

Connect your Zen to the computer
-On your computer, click start, then control panel
-Click on Add Hardware
-Go through this until it shows you a list of things recently added, Creative Zen should be up top somewhere (mine was) with a yellow question mark as the icon
-Click it and have it install it
-When a list pops up asking you if you want to have it do it just this once, or everytime without asking CLICK ON EVERYTIME. Tis is what stopped it from connecting to your computer.
The drivers were not installed.

Posted on Mar 10, 2009

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My Creative Zen would not connect. All I did was click Start, right click on My Computer, click Manage, click on Device Manager, and right click on Creative Zen. Click on update drivers and it will download from the internet.

Posted on Oct 08, 2009

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  • anti_apple Aug 19, 2010

    I tried this, but it didn't work. A similar strategy did work though:

    go to My Computer, click Manage, click on Device Manager. My Zen was there with a yellow triangle. I uninstalled the Zen from the computer. Then I connected my Zen to the computer with the USB cable. The computer detected the Zen and re-installed it on the computer. Finally I can dock my Zen to my computer again :)

  • rugbyguy02 Sep 08, 2010

    anti_apples idea worked perfectly. Took 3 seconds. Only thing I had to do was reset the device to get it to turn on before pluggin it back into my PC.

  • paulp331 Dec 15, 2010

    I had a similar problem reconnecting my zen to a new computer. Your advice worked perfectly.
    Much appreciated. Paulp331


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If you have any occurances of a libusb-win32 exe process running, it will block you're Vision:M from being recognized by the computer. You can do a couple of things to solve the problem. Either go into task manager and stop the process, or go into control pannel (classic view)> administrative tools> services and stop the process from there. In some cases (like mine) you may have installed the exe as a program (for example if you downloaded the driver to use a PS3 controller with you're pc) for these cases, they either come with an uninstaller that is accessible in the Program files folder, or you can simply delete the entire folder that the exe is in. That last one did it for me...hope it helps all of you.

Posted on Jan 07, 2009

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I had a problem similar to this, and fixed it by doing the following:
1. Plug the Zen in to the PC
2. Hold the power button 'on'
3. Press Reset twice
4. (This takes some time to load, about 30-45 minutes) But when it does you should get a list of options, select Reboot.
5. Hey presto, computer recognises Zen.
6. I suggest moving your music over immediately to your desktop as reboot may wipe the whole thing.

Good luck with it everyone...

Posted on Mar 28, 2008

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If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
This will roll your Windows Media Player back to version 10 or 9, whichever you had installed prior to version 11. You will need to re-configure Windows Media Player again.

Your Zen should now be recognized by WMP and Creative software. You probably need to upgrade your firmware at this point, follow the instructions on upgrading your firmware, and you should be good to go.

This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basis.

Posted on Feb 25, 2009

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Posted on May 19, 2009

  • Anonymous May 19, 2009



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Hello, I have a ZEN 4GB and had the same problem, before you do anything drastic like resetting or formatting, make sure you are using the original USB cable that came with the player, i.e. one with the small filter on the end, Good luck. jonihill.

Posted on Dec 23, 2008

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You can try to install transferable tools from the disc that was in product box!

Posted on Feb 15, 2008

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Roll back windows media player to 9.Media player 11 conflicts! Solution #12 worked for me!

Posted on Mar 17, 2010

  • Anonymous Mar 17, 2010

    Solution #12...thats the answer!


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I have the Zen Mozaic, and my computer didnt recgonize it.

Here's what I did.

I made sure my mp3 player WAS NOT connected to the computer, and re installed Creative Centrale.

AFTER it was completely finished, I plugged in my Zen.

I pushed and held he reset button for 5 seconds.

I went to the start menu, right clicked my computer and chose properties.

In the Hardware tab, I clicked on device manager. My zen was listed under the other devices with a yellow ? beside it, finally I clicked update driver, and it worked!!

Posted on Jan 24, 2011

If it wont connect on to my computer then how do i save all my music i have on it b4 i reformatt????????????????????????????????????????????????????????????

Posted on Nov 04, 2008

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Guys, what did you do before the problem was showed up? I have same bug since the moment I was try to connect my ZEN Vision M thru iPod cable. I still can use it as player, but lost the ability to syncronize it with PC (charging is working). Looks like I fucked up something in my hardware.

Posted on Jun 15, 2009

This is happening to my new ZEN (just zen, no surname) only turns on, charges, no connect screen

Posted on Sep 09, 2008

I just had to use a different computer but its a pain in the neck >:[
I'm tryin the rebooting thing right now :]

Posted on Jun 24, 2008

Same happends to my vision W it sucks big time

Posted on Jun 12, 2008

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Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

the above is what I find in Device Manager. no solutions under 'Check for solutions' what can I do??

Posted on Jun 24, 2009

  • anti_apple Aug 19, 2010

    I had the same message. I fixed it by uninstalling the zen from the computer, then reinstalling it.


Yeh same happened to my ZEN, trying to install on other pc see what happens, hope this works! Anyone have idea what i can do to make my pc detect ZEN??

Posted on Sep 12, 2008

If nothing works out, simply format the ZEN and everything will be fine !

Posted on Aug 20, 2008

Had many creative products now 4 in total, all have broken after about a year of use. My advice dont buy a creative. It pains me to say this but i may be forced to buy an ipod.

Posted on Jul 19, 2008

All you have to do is press and hold the reset button for 5 sec

Posted on Jun 24, 2008

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If none of these solutions worked for you, you have either a hard drive failure or a motherboard failure. Go here: to see which one it is.

Posted on May 04, 2009

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The only way to solve this problem is to take the hard drive out and rewrite the fimware directly to the the HDD. The problem is the creative restore utility that sometimes simply doesn't recognize connected devices. There is an ipod repair and creative zen repair service that can do it for you.

Posted on Jan 15, 2009

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Posted on Jan 02, 2017


  • 1226 Answers

SOURCE: computer won't recognize zen when it's connected


please tell the model it could help solving the problems.

for us to download the specific drivers of the model.


Posted on May 22, 2008

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Related Questions:

1 Answer

Computer doesn't recognize the Vision: M

Support for Zen Vision M:

See if the Operating System on the computer matches
your installed software.

Get down on the support page and make a Manual Selection in the
second bar XP, Vista or whatever you are using and click SUBMIT.
The available downloads will change now. Next get the matching software for your PC.
Also check the system requirements by opening "Show Details"
in the suitable software.

Jul 31, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Computer won't recognize zen when it's connected


please tell the model it could help solving the problems.

for us to download the specific drivers of the model.


May 22, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen vision:M will not connect

You'll need to install the Creative Labs software. Put the CD in your computer and install it.

Jul 04, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

It won't transfer my zen vision M songs from my computer

I've been able to solve the problem I had with transferring files to my Zen Vision M.

I uninstalled all components of Media Source 5 and Zen Vision M Series Explorer on my PC. I then reinstalled them again. I also rolled back to Windows Media 10 (as I recently upgraded to v 11) and unchecked Sync with Zen Vision M in tools/options/devices on WM player. I then run the Clean up in recovery mode on the Zen. When the PC restarts after the installation of the software it will ask for you to connect the player. The PC should now successfully transfer files to the player.

Hope it works for you too.

Apr 12, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Vision M not recognized

I'm having the exact same problem. My zen is 'charging' but isn't detected anywhere on my pc and I'd leave it charging for days but nothing happens. I've tried different usb ports, reinstalling the software several times but nothing. I recently reinstalled Windows and with my new pc my Zen cannot work on it for some reason?! I put previous files from my old pc onto my Zen hoping that I could transfer them onto my new Windows pc but I fear I've lost the data on my Zen completely. Arggh, any suggestions guys? Please..x

Feb 29, 2008 | Creative Labs Zen Touch MP3 Player

3 Answers

Creative ZEN Vision M

Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize

If that doesn't fix it try the USB cable

Screen Doesn’t come on anymore

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Feb 13, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Charging and transfer issues on my zen m

Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Feb 09, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen vision M wont dock

Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize

Oct 08, 2007 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

Pc not recognizing zen

Does the firmware update recognize it?

Jun 14, 2007 | Creative Labs ZEN Vision:M Digital Media...

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