Question about HP Scanjet 4570 Flatbed Scanner

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I have an HP 4570c scanner and all it wants to do is scan images in dark blue. It will not scan in black and white. I have tried different things to correct the problem such as unplugging the scanner for 1 minute and then plugging it back it without success. Anyone have any solution for this problem? Thanks for any help.

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  • Expert
  • 138 Answers

Download the lastest driver and software. Remove the old driver and software Reinstall new.

Posted on Nov 19, 2017

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6 Suggested Answers

6ya6ya

6ya staff

  • 2 Answers

SOURCE:

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Posted on Jan 02, 2017

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Anonymous

  • 2985 Answers

SOURCE: No picture image when scanning

This looks like a CCD failure. Can the image be corrected in the PC software Which image editor are you using?

Posted on Jun 14, 2007

Bubbabear64

Tim Babcock

  • 2794 Answers

SOURCE: HP 4570c scans totally black or bluish-green with vertical bars

It could be one of two things:

1) The scanner isn't registering black or white during the initialization processing depending on what color it needs to get it started.

2) The CCD unit in the scanner could be failing which could explain why it was only working briefly before getting worse.

Posted on Nov 30, 2008

feelfemi009

femi john

  • 277 Answers

SOURCE: white lines across my scanned images

Step one: Reset the All-in-One

  1. Disconnect the USB cable from the product.
  2. Without turning the product off, unplug the power cord from the outlet.
  3. Wait 60 seconds, and then connect the power cord directly to a wall outlet. NOTE: Do not use any power strips, surge protectors, or extension cords. Power strips and surge protectors can limit the power supplied to the product, which can result in performance drawbacks.
  4. If the product does not turn on automatically, press the Power button (c00636182.gif ) to turn on the product.
  5. Reconnect the USB cable to the product, and then try scanning the original again. NOTE: To save ink, scan the original to a file on the computer instead of printing the scanned image.
  • If the scanner bulb does not light when the product scans the original, continue to 'Step five: Service the product.'
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.
Step two: Clean the glass and scanner backing
  1. Press the Power button (c00636182.gif ) to turn off the product.
  2. Disconnect the USB cable from the product.
  3. Unplug the power cord form the wall outlet, and then disconnect the power cord from the back of the product.
  4. Raise the scanner lid.
  5. Clean the glass by using a soft, lint-free cloth, moistened with a mild glass cleaner or water. CAUTION: Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride, which can damage the scanner glass. Do not spray the glass cleaner directly on the glass.
  6. Dry the glass with a dry, soft, lint-free cloth.
  7. Gently wipe the lid backing with a soft cloth or sponge, moistened with mild soap and warm water. Do not scrub the lid backing. CAUTION: Do not use paper-based wipes because they might scratch the backing.
  8. When the scanner backing is completely clean, dry it with a dry, soft, lint-free cloth.
  9. Reconnect the USB cable to the product.
  10. Reconnect the power cord to the back of the product, and then plug the power cord into the wall outlet.
  11. Press the Power button (c00636182.gif ) to turn on the product.
  12. Try scanning the original again. NOTE: To save ink, scan the original to a file on the computer instead of printing the scanned image.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.
Step three: Try a blank copy
  1. Load letter or A4 size, unused, plain white paper into the paper tray.
  2. Make sure that there is no paper or other document on the scanner glass.
  3. Follow one of these instructions to make a blank copy.
    • Press Start Copy Black on the product control panel to make a black-and-white copy.
    • Press Start Copy Color on the product control panel to make a color copy.
  4. If the blank copy does not contain vertical streaks, lines, or bands, try scanning

Posted on Jul 09, 2009

Anonymous

  • 4 Answers

SOURCE: HP Scanjet 4570c/5500c producing dark, blotchy,

Is the glass clean?

Often the plastic will out gas and it will deposit a film on the glass. You might have to open it up and clean the inside of the glass with window cleaner. There is also a mirror in the scanner head. That can get fogged up too (in fact it gets fogged up more frequently than the glass plate). The trick there is to find the mirror below the slot and then clean it with a q-tip that has been dipped in alcohol.

Posted on Jul 24, 2009

Anonymous

  • 3 Answers

SOURCE: Scanner seems to function but only a white space

it means the scanner light is weeken condition, change it

Posted on Nov 02, 2009

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Often the plastic will out gas and it will deposit a film on the glass. You might have to open it up and clean the inside of the glass with window cleaner. There is also a mirror in the scanner head. That can get fogged up too (in fact it gets fogged up more frequently than the glass plate). The trick there is to find the mirror below the slot and then clean it with a q-tip that has been dipped in alcohol.

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