Question about OKI C5800Ldn Led Printer

1 Answer

980: Fatal Error

Our Oki C5800Ldn is showing the following message: "Service Call: 980:Fatal Error". Any ideas on how to get this resovled?

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  • 3 more comments 
  • Anonymous May 30, 2008

    Paper jam. I replaced the paper into the fuser and after on the display is "fatal error 980".

  • mfowle Jun 04, 2008

    I am having the same error message on my oki c5800. I have looked the fuser over and found no media stuck in there. I have also tried replacing the fuser with a new one with no luck. I have tried both the new fuser and the old one from this printer in another printer and have printed fine with no error messages with both.

    Do you have any other suggestions on how to clear this error?

    Thank you for any advice you may be able to offer.

  • Anonymous Mar 14, 2014

    oki es5462 error 980

  • Anonymous Mar 27, 2014

    Lexmark

  • Anonymous Mar 31, 2014

    fatal error 121

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  • 97 Answers

From the Service Manual:
*Service call
980:Error

*Error by media
clinging to the fuser

*Media has clung to the fuser.

*Power OFF
Replace the fuser unit.

Suggestion -
Before you replace the fuser, take it out and check for a piece of stuck label, paper, etc. You can spin the fuser roller by turning the gear on the side.

Posted on Apr 07, 2008

  • 1 more comment 
  • mel_marian07 Dec 18, 2010

    your
    liar

  • graceracingm
    graceracingm Jul 24, 2012

    Jeff Hughes ---- you are not giving a solution, the error remains we are looking for how to clear the error code, I know to replace the fuser, the code remains!

  • g leyton
    g leyton Aug 22, 2014

    Need solution to error 980 OKI C330dn me. Also, my printer has printed less than 800 pages and do not think for a paper jam ... need to change the fuser over with planned obsolescence. Thank you

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OKI C330dn Call Service fatal Error:980


That particular error indicates a fuser failure. Try turning off the printer and re-seating the fuser. If this does not clear the message then the fuser needs to be replaced. With such a low number of prints warranty should cover it.

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Hi and welcome to Fixya!
"Fatal Error" on your printer display or status monitor simply means a problem has occurred requiring action to clear. Fatal Error explanations are not usually found in the manual. You can check the list of error codes from the link below:
http://www.c8600.co.uk/index.asp?printername=C8600&menumode=0&content=errorcodes
RECOMMENDED STEPS:
First, try turning off your printer then turning it back on. If you're still getting the same error message, make sure the printer is plugged directly into the wall. Often, the issue is power-related.
If the problem persists, write down the message including the 3-digit error code number and send an email to "support@okidata.com" or call Oki Data Customer Support (1-800-654-3282) for assistance.
NOTE: If you see a series of letters and numbers scrolling across the display after the 3-digit error code, write it down and report them when calling or emailing Customer Support.

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Error 980 means that there is something stuck to the fuser. Check to see if there is something is stuck in the fuser. If you can't clean it out, then you will need to replace it.

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I had a paper jam and removed the jammed papers. The paper jam cleared and then the Fatal Error 980 appeared. OKI C5500 printer

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980-fatal-error


Service call 980:Error
Cause: Error by media clinging to the fuser
Error description: Media has clung to the fuser.
Solution: Power OFF. Replace the fuser unit.

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