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I need a online owners manual for a dish vip211k receiver

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Hi, Mary with Dish Network Customer Service. I have a link that you can use to view or print the manual for the VIP211k receiver. I hope this helps you! http://www.dishnetwork.com/downloads/user-guides/receivers/211_411_UserGuide.pdf

Posted on Jan 12, 2011

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6ya6ya

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Posted on Jan 02, 2017

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1 Answer

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Isanchezsusm,
I understand overheating can be frustrating, and would be happy to help with this!
The best option is to make sure the receiver is in a well ventilated area with adequate airflow. Also make sure there is nothing on top of the receiver.
If there is a good air flow, and it's not in an enclosed area, the receiver may have to be replaced to prevent any issues. If you would like me to look into that option, you can email me directly at thomas.faust@dish.com
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redlegs_base,

I would be more than happy to help with this. There isn't a place to purchase individual parts for our receivers. The humming may be from the fan still receiving power, but if the receiver itself won't turn on we would have to send out a replacement.

Make sure the receiver is plugged directly into the wall, and not into a power strip or surge protector. If the problem continues, can you send me an email at thomas.faust@dish.com with the account or phone # so I can look into a possible replacement?

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I can understand the frustration. The check switch test can take awhile, so it may appear as though it has stalled. If it makes no progress after 5 minutes, then unplug the receiver for 10 seconds and plug it back in. If it continues, let me know!

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groupefin,

If this problem only happens on the receiver, and other devices are fine, check the cabling and make sure everything is tight. I would also recommend trying different cables if available.

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There can be a few reasons for recordings/timers to skip. To verify the exact cause enter the Daily Schedule and from there select the timer that didn't go off. It should give you a status with more information on what happened.

If you have any other questions you can post them here, or email me directly at thomas.faust@dish.com

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Bypass that surgeprotector, if one, try another outlet, if that does not work, call Dishnetwork to have it replaced. If under warrantee, you are covered if not, add the service plan, $6 a month and you are covered, free!

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yes your signal is very good but it hangs up, the most important is the quality of your picture, cause signal is composed of so many impurities including noise, so dish be orientated once more.thanks.

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