Question about OKI B6100n Laser Printer

Open Question

I Keep getting a 928: fatal error on my oki data 6100 printer how do i solve the problem

Posted by on


6 Suggested Answers


6ya staff

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017



SOURCE: Oki C5200n 002: Fatal Error

We have to change firewall settings in our Fios router. I just don't know which ports or udp to open.

Posted on Jan 08, 2008


Jeff Hughes

  • 97 Answers

SOURCE: 980: Fatal Error

From the Service Manual:
*Service call

*Error by media
clinging to the fuser

*Media has clung to the fuser.

*Power OFF
Replace the fuser unit.

Suggestion -
Before you replace the fuser, take it out and check for a piece of stuck label, paper, etc. You can spin the fuser roller by turning the gear on the side.

Posted on Apr 07, 2008


  • 78 Answers

SOURCE: fatal error 917 on an Oki C9600 printer

A fatal error 917 means there is a problem regarding the belt **** sensor.

Usually it means the printer can't see the transfer belt rotating.

First thing to try is to remove and re install the transfer belt, if that does not work you should replace the transfer belt.

Posted on Jan 07, 2009

57 varieties

Karl Wright

  • 1653 Answers

SOURCE: Oki Data Series 5000

This is a PS Can't Happen Failure and occurs when an error has been detected in the PostScript core.

If an address is displayed on the LCD, note it down for future reference.

Restart the printer and it should be cleared.

Posted on Sep 11, 2009


  • 136 Answers

SOURCE: fatal error 928 Oki C5500

Open the Unit Up, the Button on the Side opens the Printer. In the rear of the Printer you will notice the Element in the rear of the Printer.
It is usually hot. Well there is latches
as an Authorized Okidata Service Provider I believe these "TABS" should be the color of BLUE. release the tabs and the entire fuser come out just grab the handle that usually comes equipped with the fuser , it is usuallyon top just grap ir and lift it out. Install the New One and your Done.

Posted on Sep 13, 2009

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

OKI C711 928:fatal error

Just to confirm that Jeff Hughes is correct. 928 does refer to paper wrapped around the fuser rollers making the thermistor see nothing hence the 928. If there is no paper in the fuser then it will need to be replaced. Remember to turn the machine off when removing or replacing the fuser.

Nov 09, 2016 | OKI Office Equipment & Supplies

2 Answers

OKI printer es5462w displaying error code 928.what does the error code mean?

it means FUSER MOTOR LOCK ERROR call a tech or you could try replacing the fuser motor

May 19, 2015 | OKI Office Equipment & Supplies

1 Answer

Error fatal 928 how to fixe it

Error 928: Fuser Motor Lock Error An error was detected with Fuser Motor rotation by overload. If rebooting the machine does not improve the symptom, you need to check the Fuser Unit.

Sep 09, 2014 | Oki Data Americas, Inc. OKI C 711n -...

1 Answer


Fuser Motor Lock Error The fuser is not operating properly
Check to confirm that the fuser
is in position.
Replace the fuser.
Replace the fuser motor.

Jun 06, 2014 | OKI C5100n Laser Printer

1 Answer

Oki printer MC860 is displaying fatal error 928. What does this mean

This is a fuser motor lock error. Check that the fuser is installed normally. You may need to replace the fuser unit or the fuser

Dec 03, 2013 | Oki Electric Industry MC860 AllInOne Led...

1 Answer

When we restart our oki c5700 we get the fatal error 928. Can you help me to solve this problem?

Thank you for using FixYa

I guess the real quesiton is whether you are prepared to fix your own printer. This error is a fuser error and the Internal part - Fuser will need to be replaced. This is best preformed by a qualified technician and keep in mind that there may be some smaller components that may need to be replaced as well as the fuser. See for more information.

I hope this was useful and please comment if this was helpful to you.

Mar 23, 2011 | Computers & Internet

1 Answer

The printer is on and when I send documents to

Error 928 is generated by the "Engine" board that controls all of the motors, clutches and sensors in the printer. It indicates a Fuser lock motor error usually caused by the Fuser or Fuser motor not rotating. First step is to remove and inspect the fuser. This is at the rear of the printer, has a blue lock lever on both sides and lifts out. Any damage to the rollers can cause it to jam or if there is a sheet of paper wrapped around a roller. be careful when removing a fuser as these can be extremely hot, follow the instructions in the documentation that came with your printer to remove the Fuser.

Nov 01, 2009 | OKI C5500n Printer

3 Answers

Oki c5200 fatal error 121

We had a similar problem with an Oki C7300. It was reading "Fatal Error 121" on the display.

We fixed it by simply unplugging the printer from a surge strip and plugging it into the wall directly. After that, the error went away and has not come back.

Apr 16, 2009 | OKI C5200n Laser Printer

1 Answer

'928 Fatal Error message' on OKI C5550MFP

928 - fuser motor lock error

take out fuser and check for paper stuck on roller
make sure roller can move

if roller is stuck or damaged, repalce fuser unit

Apr 11, 2009 | OKI C5550N Multifunction Printer - Color...

1 Answer

OKI C5500 Fatal Error 177

From OKI error log:

Lower heater temp state - Low
backup roller thermistor indicates low temp
seek service if turning off/on printer does not solve problem

Apr 15, 2008 | OKI C5500n Printer

Not finding what you are looking for?
OKI B6100n Laser Printer Logo

Related Topics:

281 people viewed this question

Ask a Question

Usually answered in minutes!

Top OKI Office Equipment & Supplies Experts

WTF Chuck.....
WTF Chuck.....

Level 3 Expert

387 Answers


Level 3 Expert

4345 Answers

Thomas F. Schneider

Level 3 Expert

2715 Answers

Are you an OKI Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides