Question about Avaya 9620 IP Phone

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How do you reset an Avaya 9620 IP Phone to factory default?

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Reset codes for phones: On all 96xx phones except for the 9610: To access Craft (the menu with the reset choices) from the phone, press the Mute Button + "CRAFT#" That's 27238# on the numeric keypad. This will cause the Craft Procedures menu to be displayed. Just scroll through the menu and follow the soft key prompts to get to reset or clear.

Posted on Nov 19, 2010

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  • mikewilliamm
    mikewilliamm Feb 05, 2013

    What do you do if craft(27238) won't get you into the menu?


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I know this thread is old but my 9640 does not responds to 27238# or #, it just restarts. any help here is much appreciated

Posted on Mar 27, 2013

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HI Eric,

I got your issue , Unplug the ethernet cable out of the Avaya Phone and then plug it in after few seconds. This is the easiest way for you to reset the phone to factory default.

With Regards,

Posted on Nov 18, 2010

  • KaLaMar6670 Nov 19, 2010

    Thanks for trying, but you aren't even close.

  • Premlatha Selvaraj
    Premlatha Selvaraj Nov 19, 2010



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Posted on Jan 02, 2017

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