Question about KitchenAid Architect® KEMS378S Electric Oven
Good Question. I work on all brands of appliances, and I swear by KitchenAid-Whirlpool appliances. That being said, I do not recommend oven-microwave combinations, because the ovens will last 30 to 40 years, but the microwaves start having major repairs from 6-10 years on. I would bite the bullet and put in a separate Panasonic microwave (with an inverter) and a seperate KitchenAid Oven. You also need to install a 2000 Joule or higher surge protector, for your microwave oven. Panasonic microwave ovens are better than the KitcheAid ovens at this time.
I would suspect that the touch panel-control board failure may have been caused by the repairman, just because the timing is a little too close to the mag repair. No way to tell you for sure, and I myself have had control board failures the same day that we changed a light bulb, so anything is possible. Usually a factory defect is going to show up before 8 years. In the last 4 years in the greater Seattle area, 70 - 80% of our business is from power surges hitting the electonics in the different appliances, so this could also have been what has caused your repairs. On a 240 volt Oven, the only way to protect it from power surges is to have a whole-house surge protector installed on your house electrical panel. You still need to have individual surge protectors, above 2000 joules, for your appliances that are 120 volts. Good Luck, Appliance Specialists
Posted on Dec 09, 2010
Before i proceed with the detail, i would like to inform you that this is a common error on this model. These both error states that there is either a short keypad or safety flip flop problem.Both the error codes indicate that you need to replace electronic range control ( ERC ) or clock or control board.
Even though it could be due to tech mishandling the oven, the main thing is to choose the path where you could get some benefit. The thumb rule is,if the oven is more than 5 years old and the repair cost is more than half the value of the product, it is wise to invest in new oven. I hate to say, however even though you would spend so many $$$$, you would not get ovens that were used to be 90's. The ovens which are available now a days have an average life span of 10 - 12 years.
This is a myth that replacing the control panel would increase the problems. If the repairman is offering a discount and a warranty that if this problem would not resolve, he would return the money - i would advise to go ahead and get the control panel replace. This is really a common problem on most of the models. If by spending few $$$$, you could use it for few more years, i would rather spend money on repair.The main concern here is, whether the repairman knows what's the exact fault is. Did they check and found that the ribbon connection was pinched or just speculating? This is not uncommon, though unfortunate. I would advise you to speak to the repairman and ask the explanation of what they found. Then, how much they could offer as a discount and would they guarantee that this problem would be resolved by replacing the control panel as there are many things to be checked for this error.If they are willing to offer a guarantee, get the unit repaired.
Let me know,if needed further assistance.
Hope i helped you.
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Posted on Dec 10, 2010
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Posted on Jan 02, 2017
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