Question about AT&T 1040 4-Line Corded Phone
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Posted on Jan 02, 2017
This is a feature for in-house conference calls. The problem lies with two people answering the phone very close together. In the handbook, it states that if you want another party in your office or home to join in on a conversation, push the Line button twice. This allows another individual in on the phone call. This also happens in our office. One party answers the phone, while someone else is trying to answer the phone. One of the two individuals inadvertently is the first one to answer and pushes the button 2x. This automatically lets the other individual in on the line. The solution is to make sure if you answer the phone, don't push the button 2x and assume someone has already answered it.
Posted on Feb 06, 2009
Verizon is right, it's out of their hands. You may have a defective unit or it may be sharing the line with other equipment that is fooling the phone in thinking the call is still there. Or, you may have DSL on the line and it may not be filtered.
You'll have to start by eliminating other devices from the line, fax, computer, credit card machine etc. Now try the auto attendant voice mail. Add those devices back and check each time.
Posted on Apr 17, 2010
The filters are causing the problem. I ran into this same issue with a client. Once I removed the filter the hold function worked fine. It seems the DSL filter also filters out the frequency that the phones use to communicate with each other.
Posted on May 05, 2010
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