Question about HP Photosmart C6380 All-In-One InkJet Printer

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I get this error message : General Printer Error 0x610000f6 Refer to printer documentation press OK to continue

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Hi,

Generally, this is Hardware Failure Error on HP Printers. You may try few steps before considering it is Hardware Failure.

  1. Without turning off the product, disconnect the USB cable from the rear of the product.
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.
If you still get this error,

Remove the Cartridges and Printhead
( Printheads are that hold the cartridge and it has a latch on right side to loose to remove the Printhead, if you dont find a latch, your printer does not has Printhead. Generally, Printers with only 2 cartridges do not have Printheads and any printer beyond this with 4,5 or 6 cartridges have printheads. Sometimes the cartridges are on left side or printer and Printheads inside the printer after you open front access door or you will find cartridges and printhead both inside the printer if you open the front access door )

Clean the contacts ( Electrical or Golden contacts ) using lint free cloth. ( Cloth damped with few drops of water, squeezed properly )
Put the Printhead and Cartridges back and Turn off the printer and turn on.

If you have completed all the steps listed above and are still experiencing a problem, Service the product as it needs repair.

If your printer is In-Warranty, Contact HP Tech support - 1800-474-6838 and they should be able to replace it without charges.

Regards,
Ron,



* Please rate this solution with Thumbs up and Testimony to help us improve providing support

Posted on Jan 05, 2011

  • linny Jan 03, 2012

    this would not work for my hp photosmart plus . have to call engineer out now

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Unfortunatly this did not solve my problem. now waiting for an enginerr to come and take a look

Posted on Jan 03, 2012

  • linny Jan 03, 2012

    unfortunatly the above did not work for me had to call engineer out

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A. Standard Ink Level Reset Procedure (printers without LCD display):
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B. Standard Ink Level Reset Procedure (printers with LCD display):
[ Refer to the 2nd support video: http://inkjet411.com/?page_id=62 ]
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My printer will not print. I get a message saying General Printer Error 0x610000f6 Refer to Printer Documentation. I get the message on both my printer and my computer. When i click the error bubble on the...


Hi there, regarding with the problem that you have..the error message that you are encountering with that machine is something about to work on with the printhead..because the printhead is the one causing the problem why is that the error message keeps on popping up, i believed that the printer model that you have is already out of warranty..the printhead is not replaceable if the printer is out of warranty.. well in that case, quite frankly the printer is already faulty.
you can definitely call HP by dialing this number 1-800-474-6836 and let them see what they can do in their end..
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Step one: Turn the printer off, and then turn it on
Step two: Print a self-test report
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The best thing for me is to gave you a website that will tell you how to go about this, because there is to much to post this to you so I found the website for you.

Just click on the Link and it will take you there.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN



Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
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