Question about DISH Network 311 DTV Receiver
Hi, Mary with Dish Network Customer Service. I apologize for the problem you have been experiencing with your signal loss on the HD channels. The majority of our HD channels come from a different satellite then the ones that carry our SD channels. It is not uncommon to have a signal loss on HD channels but still have good signal on the SD channels. We at Dish Network do not have the ability to effect the satellite signal in your home. If you have run the check switch test already and are still having a problem, then we will need to schedule a Service Technician visit to resolve the issue. If you would like to contact me directly at email@example.com, with your account# or phone#. I can review your account. I would like the opportunity to this resolved for you as quickly as possible. Thank you!
Posted on Jan 12, 2011
Hello this is Nick Franta with DISH Network.
What error message are you receiving on your screen? There should be a 3 digit number in the top right of the message. Has there been any bad weather in the area which may have affected the signal?
If you haven't been advised to already, I would suggest doing a hard reset of the receiver by unplugging it from the outlet for 10 seconds. When you plug it back in the receiver will reboot itself for you. If you are still getting errors hit the menu button then 6-system setup, 1-installation, 1-point dish, and then hit check switch and then test. All your satellites should show green. If not we would need to send a tech out to address the issue.
Hope this helps!
Posted on Jan 12, 2011
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Posted on Jan 02, 2017
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