Question about DISH Network ViP722 DTV Receiver / 350-Hours Video Recorder

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For the past couple of days, every show our DVR has recorded freezes a couple of minutes into playing it and the DVR reboots itself. This always occurs at the exact same time on that show. We don't have any problems watching live tv, just with watching shows that have been recorded in the last 2 days.

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Hi, Mary with Dish Network Customer Service. Since the DVR is the only thing having the freezing issue, it sounds like it maybe a hard drive issue. I would recommend resetting the receiver. Unplug it from the power supply for 10 seconds and then let the receiver reboot itself. If you are still having this issue, I would recommend calling Dish Network and we will need to replace the receiver. Hard Drive issues do not resolve themselves and only get worse over time. Please let me know if I can be of further assistance.

Posted on Jan 14, 2011

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Posted on Jan 02, 2017

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