Question about DISH Network DISH-2800 DTV Receiver

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My DVR receiver is recording programs that i originally did not put on the schedule. My receiver is also showing the programs in the guide and my daily schedule as "No Info Available". I have tried resetting the receiver and it did not work. Please help!

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Hello! For these issues, here are a few simple steps:

First, for the DVR recording shows, you just need to delete those timers. They may have accidentally been set up.
1. Menu, 7-Daily Schedule
2. Timers
3. Edit list
4. Select any timers that you did not create, or want deleted. This will stop them from recording!

For the program guide:
You just need to download the program guide. Here's a couple easy ways:
First way:
1. Pull up the Guide
2. Press 999 then the right arrow button (Browse) until the guide prompts a download,

Second way:
1. Pull up a menu. Press 6 (Sys setup) -1(Installation) - 1( Point dish)
2. Highlight and select Check Switch on the upper right
3. Select test at the bottom left. (If a message comes up between steps 2 and 3, select yes. )
4. Press VIew live tv, and allow the Acquiring signal message and the guide download to go through.

I hope these steps help!!!

Becki Barned
DISH Network Customer Service

Posted on Jan 14, 2011

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Hi, Mary with Dish Network Customer Service. The only way to remedy the "No Info Available", if the hard reset (unplugging from power for 10 seconds) doesn't resolve, is to do a "Check Switch Test". Press the "Menu" button, then "6", "1", "1" and it will take you to "Point Dish" screen. Select "Check Switch", it will then take you to "Installation Summary", select "Test". Allow the test to run. It will pull up a screen "Please wait while your switch installation is checked". It will go away when done. **IF you get an "836" message "The check switch test has found you have fewer Satellites then previously detected" DO NOT SAVE RESULTS and call Dish Network, as a technician visit will need to be scheduled. Otherwise cancel all the way out to "015" message and let it download. The next message is 330 and that will download the program guide. This will resolve the first issue and then you will need to check the timers. The DVR will not record something that is not programmed but if you are still having an issue, just let us know! I hope this helps you!!

Posted on Jan 14, 2011

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Posted on Jan 02, 2017

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Well, I'm trying to decipher this. Why does the recording in DVR revert to the default (date/time???) when the light goes off and comes back on.

I'm guessing you are trying to say time, not date, maybe day?

The DVR is trying to remember when a show comes on and record it, based on your settings. Usually shows come on at a specific time. DVRs usually update their scheduled recordings based on updated programming guide information. If you are constantly unplugging or causing your receiver to otherwise restart, most receivers will download an updated guide upon getting power back or restarting (DVRs themselves not having any idea how long they've been without power, download a new guide just in case after you unplugged them you moved to Arizona). During this time, the recording you set is showing the original time you set it up, because until the guide is downloaded, it has no idea that its wrong.


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How do I record a show using my DVR and i-Guide?

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If you need further help, I’m available over the phone at https://www.6ya.com/expert/brian_142c5ec89a7a3fda

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Every time I try to record a show OR check the DVR scheduled-to-record list, I get this error message: "unable to provide program guide information"


Hi tdarnold90my name is Mike Houston of DISH Network and with the guide not showingprogramming there are some things that can be done. The first thing you willwant to do is unplug the receiver for 10 seconds and it will power back up and reacquirethe signal and download the program guide. After the guide finishes downloadingmake sure you see the programming listed, if there still is no programmingpress the MENU-6-1-1 buttons on the remote and on the Point Dish screen selectCheck Switch and then the Test button. After the test completes exit out of allmenus and it will reacquire the signal and download the program guide and checkthe guide again to make sure programming is listed. If you have any questionsplease e-mail me at Michael.houston@dishnetwork .com.

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The first would be that if your neighbor has Dish Network and they have their TV2 near yours it could be picking up their recording preferences. This would create a recording specific to let's say MONSTER TRUCKS.

The next is if you notice MONSTER TRUCKS when trying to view an intended recording at the beginniong or end of the desired recording. This can occur if the start time an end time for your recordings have been set to begin before your intended recording and end after the intended program completed. You can edit this by pressing the DVR button, my recordings, schedule, timers, pick a recording from the list and press select, now press options and you will see the timer options which will allow you to manipulate the start early time and end late time among other things.

Lastly is that your program guide is out of date or the guide is totally errant. Unplug the receiver from the wall for a minute and repower it. This will force the system to update itself if it is not intefered with during this process. If after this procedure the same issue is occurring and the guide says the program you want recorded but retrurns an unwanted one then the guide is corrupted on the Dish Network side and will be repaired as soon as possible.

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BigBillO,

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