Question about HP Photosmart C6380 All-In-One InkJet Printer

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I have a HP Photosmart C6380 All-in-One printer. It displays '0x61011beb' on the display panel - also shows something about a cartridge jam - there is not a section in my Basics Guide that tells me what to do.

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Error code 0x61011beb


Hi,

This seems to be Printer failure error. The best you can expect the printer to work is with the steps below.

Remove all the cartridges from the printer. Wipe the electrical ( tiny golden contacts ) with Lint free cloth. Disconnect the power cord from back of printer and while holding the power and cancel button - connect the cord. Release the buttons after 2-3 seconds.

It should prompt you to install cartridges. Hope everything goes smooth, if not it could be hardware related issue. You can also contact HP on 1-800-474-6836 for further information.

Regards,
Sean

Apr 22, 2013 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

Where do I go to find how much ink has been used


To check the ink levels from the printer control panel
1. Press Setup.
2. Press the down arrow button to highlight Tools, and then press OK.
3. Press the down arrow button to highlight Display Ink Gauge, and then press OK.
The product displays a gauge that shows the estimated ink levels of all cartridges
installed.
4. Press any button to return to the Tools menu.
To check the ink levels from the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
2. Click the Estimated Ink Level tab.
The estimated ink levels for the ink cartridges appear.
Replace the ink cartridges

Apr 14, 2012 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

I've just got HP Photosmart Premium c310a printer and when i start it up it shows the error! (0x61011beb) hope u can help. THNX


Hi
I've just got HP Photosmart Premium c310a printer and when i start it up it shows the error! (0x61011beb) hope u can help. Thanks

Feb 10, 2011 | Office Equipment & Supplies

1 Answer

How do i check the ink levels


To check the ink levels from the control panel


1. Press Setup.


2. Press the down arrow button to highlight Tools, and then press OK.


3. Press the down arrow button to highlight Display Ink Gauge, and then press OK. The product displays a gauge that shows the estimated ink levels of all cartridges installed.


4. Press any button to return to the Tools menu.


To check the ink levels from the HP Photosmart Software


1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox.


NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button.


The Printer Toolbox appears.


2. Click the Estimated Ink Level tab. The estimated ink levels for the ink cartridges appear.


Dec 08, 2010 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

Mt HP Photosmart C6380 keeps wadding up the paper and gets jammed. It then says out of paper and when I clear it and press OK, it crinkles the paper to death. Please tell me how to fix this. There is...


Hp printer paper jam error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.

Nov 09, 2010 | HP Photosmart C6380 All-In-One InkJet...

2 Answers

Photo black ink runs out b4 black on HP Photosmart C6380 printer


The black ink cartridge is larger than the photo black cartridge and black is used in photos to make the darker colors. Black text takes much less ink per page.

Jul 17, 2010 | HP Photosmart C6380 All-In-One InkJet...

2 Answers

HP Photosmart C6380 - 0xc19a0023


This problem is impossible to troubleshoot by just typing in this little box. HP support has documentation on this problem for your model:

HP C6380 Ink System Failure

I hope this helps!

Dec 27, 2009 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

HP Photosmart c6380 LCD screen won't stay up


We're having the same lcd display issues you describe. Right out of the box and the lcd won't stay up on it's own. I noticed on the back on the display on the left side is a curve piece with teeth on it which "should" be part of the mechanism that holds the lcd in place however it does not feel like it is connected to anything. We're looking for any possible options to fix it so we don't have to return the printer for such a minor design flaw.

Dec 03, 2009 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

Printer offline. Please confirm this could be due to faulty cartridges as told by technician,( checked through remote control), and that HP cartridges are guarenteed for 90 days. Could I solve the problem...


Hello,

If the computer is showing you printer offline, then its either the printer cable is faulty or the USB port, so can you change the cable and try a different port?

Oct 01, 2009 | HP Photosmart C6380 All-In-One InkJet...

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