Question about HP Photosmart C6180 All-In-One InkJet Printer

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Fax hardware test failed - HP Photosmart C6180 All-In-One InkJet Printer

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SOURCE: c7280 hp all in one has failed the fax hardware test

I uninstalled and installed again and that seemed to have fixed the problem.

Posted on Dec 09, 2008

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Anonymous

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SOURCE: Fax Failed - Test Failed- Hardware Failure

had a lightning storm since? if so the modem in it may have been hit. i recommend pluging all devices into a electrical strip/surge strip to help prevent that. could be something else, but get back to us if you had no lightning around since it worked.

Posted on Aug 20, 2009

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OfficeJet Pro 8500 Wireless I can send faxes but cannot receive them. The call will come in and the fax will display 'Ringing'. It will ring twice, as it's setup to auto answer on the 2nd ring, and...


pleass make a copy from the printer either you use a dedicated line for phone and fax or the same line for phone and fax
then perform a power drain on the printer steps to perform a power drain press and hold the power button down holding down the button unplug the power cable from the rear access of the printer hold down the button for 10 secs then first replug the power cord then reboot the printer press the setup icon(it resembles a wrench) on the printer touch screen then go to tools then select run fax test then you can come to know what is the problem if there is dial tone failure you need to check the phone line if all says pass then go to setup once again then go to advanced fax setup then check fax speed if it is fast set it to medium then check the ecm(error correction mode) set it to off from on then go to automatic reduction then set it to off then go to basic fax setup then check the rings to answer please make sure that the rings to answer for fax should always be 2 rings more than the telephonic answering machine run a fax test again then try sending a fax to the number(1-888-473-2963) thats the hp[ faxme ] number you will get a return fax if the fax test says that the fax hardware failed please contact the hp tech support thank you with regards
  • asitroutrock !

Dec 22, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

The fax appears to dial the number successfully. The receiving fax is turned on. It apprears to try for a long time. The error report says "no answer."


It is not your fax line is the other party.did you try any other number?
Post back.

Solution one: Perform a fax line test Perform a fax line test to check whether the fax line is properly connected. Step one: Run a Fax Test
  1. Press the Setup button (c01395353.jpg ) on the product control panel.
  2. Use the Arrow keys (c01073166.jpg ) to select Service , select Fax Service , select Run Fax Test , and then press OK . The Fax Test prints.
    • If the report passes, try to resend the fax.
    • If the report fails with the message 'Fail - the phone line is not active,' plug the cable into a working telephone jack, and then try to resend the fax.
    • If the report fails with the message 'Fail - the cord is in the wrong port,' continue to 'Step two: Change the cable to the correct port.'
Step two: Change the cable to the correct port Make sure the telephone cable is inserted in the correct port. Remove the cord for the fax line from the port labeled with a telephone, and then insert it into the correct port. Figure 1: Fax portsc01756259.gif Scanner error message The message 'Scanner error ' displays on the product control panel while sending a fax. Solution: Check paper size This product only supports paper less than 381 mm (15 in). Use only letter, A4, or legal sized paper for sending faxes. To send this fax, copy or print the original document onto shorter paper, and then resend.


If you need more help come back.Post / thumbs / testimonial are welcome!

Dec 10, 2010 | HP Laserjet M1319F Laser Multifunction...

1 Answer

Fax will not work at all. I have reloaded the software, unplugged and replugged everything, talked with HP(they want a fee to talk) When you turn it on, it is a "fax failure" message. Will not send or...


Try to Run Fax Test
Press the Setup button on front panel
Scroll to Tools - Press OK
Choose Run Fax Test - Press OK
It should print the Fax Test Report.. it will list you the possible cause why you are getting Fax Failure..

If it says Hardware Test Failed..do a Reset on the Printer ( Hard Reset )

this will printer reset the settings to Factory default like your rings to answer will change to default, Speed Dial list will be wiped off

Steps to do :
Disconnect the Phone cord from EXT 1 of printer

while the printer is on, Disconnect the power cord from back of printer. While holding the # and 6 Buttons, connect the cord back and release the buttons after 5-6 seconds..

go thru the alignment process and re-align the printer
Connect the Phone cord back and try to Run the Fax Test and check if everything passes in the list.

Jun 25, 2010 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

Fax Failed - Test Failed- Hardware Failure


had a lightning storm since? if so the modem in it may have been hit. i recommend pluging all devices into a electrical strip/surge strip to help prevent that. could be something else, but get back to us if you had no lightning around since it worked.

Aug 20, 2009 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

C6180 FAX UNABLE TO SEND OR RECEIVE


check the the phone line, The fax sinal need good clear. Surely,plug the phone-line is rigth line socket. If you do that all, the broblem is still happenning,need to change "relay" on moderm fax board.

Jul 27, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Same problem


press the setup button and scroll down to tools.
in tools there should be an option that says run fax test.
that would give you a printed page as to which part of the hardware of the printer or the fax line failed.

What your error code means is(look below)

Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Jun 18, 2009 | HP OfficeJet K80 All-In-One InkJet Printer

2 Answers

I can send a fax, make copies, but cannot receive a fax on my HPL7590. Help


hi tbacsa02,


this was a solution i posted earlier with someone that has the same problem like yours.

follow this few steps;
first can you try this;

You can test your fax setup to check the status of the device and to make sure it is set up properly for faxing. Perform this test after you have completed setting up the device for faxing. The test does the following:

• Tests the fax hardware
• Verifies the correct type of phone cord is connected to the device
• Checks that the phone cord is plugged into the correct port
• Checks for a dial tone
• Checks for an active phone line
• Tests the status of your phone line connection

The device prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test.

To test fax setup
1. Set up the device for faxing according to your particular home or office setup instructions.
2. Make sure the ink cartridges are installed, and that full-size paper is loaded in the main tray before starting the test.
3. From the device control panel, press Setup.
4. Press right arrow to select Tools, and then press OK.
5. Press right arrow to select Run Fax Test, and then press OK.
The device displays the status of the test on the display and prints a report.
6. Review the report.
• If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause problems faxing.


let me know.

Jan 21, 2009 | HP Officejet Pro L7590 All-in-One InkJet...

1 Answer

C7280 hp all in one has failed the fax hardware test


I uninstalled and installed again and that seemed to have fixed the problem.

Dec 09, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Fax Auto Answer


Hi,

u can try to run the fax test from front panel of the unit .

for fax test press setup >go to tools ( by pressing the arrow key ) > go to run fax test press ok .

it give u a report on the fax attributes. u can download the utility from the link below and see whether its a hardware issue or not . in case its hardware , contact HP Technical Support at 1800-474-6836 .

Diagnostic utility

Thanks

Jun 04, 2008 | HP Officejet Pro L7680 All-In-One Printer

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