Question about Oster 10 Cups Coffee Maker Model 3297-053 (220V)

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We have a Black & Decker coffee maker - model#DCM216OBC. I complained about it making such a mess of the counter top when we poured - you sent me a glass replacement, but this one is no different. May I also point out that the coffee is not really "Hot" when you go to serve it.

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