Question about Schlage FE595-PLY-FLA FE595PLY620FLA Antique Pewter Electronic Security Key
Change the battery. Change the battery. Change the battery. Change the battery. Change the battery.
Posted on Jan 07, 2016
I am having this exact same problem with a brand new installation. The door will not unlock from the outside without a key. The code doesn't work and the door is always locked from the outside, even when the knob on the inside is unlocked. Those video links lead to "404 file not found"
Posted on Oct 28, 2014
You did not indicate whether this is a new installation that you are having difficulty with,but I'm going to assume that it is.
I'm going to direct you to a web page that has a wealth of information for the Schlage locks:
This page has links to the PDF file of the installation instructions, which you should already have in your possession:
Also, there are two videos that may be helpful in troubleshooting your problem:
Installing your FE 595 Keypad Entry Lock video:
And, Programming Your FE 595 Keypad Entry Lock:
The reason that I think it's a good idea to review these two videos is that again, assuming this is a new installation, is that you may spot a mistake in the initial installation process.
Was the "Thumbturn" in the proper position when the inside plate was installed? (Shown at the 5 minute mark of the installation video)
Also to be found on the Service Support page link is a link to Schlage's Service & Support
which will allow you to contact Schlage if the problem remains unresolved after reviewing your installation.
I hope this helped. Good luck!
Posted on May 21, 2011
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Posted on Jan 02, 2017
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