Question about HP LaserJet 5000gn Printer

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I have a HP Color Laserjet 3600DN. The initial problem was no duplex printing. It wasn't pulling the paper back down. I replaced the duplex transfer belt. No luck. I then replaced the duplex reverse drive asm. Now I am getting the error "Bad Duplexer Connection." I've turned the printer off and on, and I have put back in the original part but still get the "Bad Duplexer Connection." All the wires are connected and I have reseated the Duplexer/Fuser mulitple times. Any suggestions would be appreciated

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I've worked on these printers for years and I never heard of a "duplex transfer belt".
Sounds like you broke a wire or missed plugging in a connector.
Probably a bad Duplex Feed Drive assembly or bad DC Controller.

Posted on Jun 05, 2011

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