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Spl-s2420 is my Staples shredder model and it is jammed pretty good. In order to clear the paper jam I need instructions on how to disassemble the housing so I can get at the stuck paper. Can you help?

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  • Anonymous Jun 20, 2011

    already tried all that which is why I asked for instructions on how to disassemble the unit.

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1. Press the "Reverse" switch on your shredder with one hand while gently pulling the jammed paper back toward you. This should free any jammed paper from your shredder. If it does not, go to the next step.
2. Turn your shredder off and unplug it from the wall outlet. Allow your shredder to cool down for at least one hour before touching the shredder head and gears.
3. Remove the shredder head from the wastebasket and pull out any clumps of paper in the shredder.
4. Use a letter opener or a pair of tweezers to remove small pieces of paper that you see in the shredder, and then use a can of compressed air to force out stubborn paper particles stuck in the gears.
5. Place the shredder head back on the wastebasket or canister and plug it back in, and then coat a full sheet of paper and the gears with shredder oil. Allow the oil to stand 15 minutes and press the "Reverse" button to test your shredder; this should remove any final debris from your machine.
If this doesn't help, please let me know for further directions.

Posted on Jun 20, 2011

  • Walesarumi
    Walesarumi Jun 20, 2011


    Check for about center 3 screws holding the shredder together (I think there is another screw under the warranty seal) gently twist the four rubber feet. They are lightly glued in (hopefully) and remove them. This should expose about 4 more Phillips head screws. The case should come off easily, straight up.

    Good luck.



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