Question about HP H470 InkJet Photo Printer

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I received a new printer today, I installed the software and ready to test print page. I get error message that the carriage is stalled. I found a procedure on HP web site that to fix problem, but it didn't work. It basic says that carriage is stalled, but when I power up the carriage move left and right before I get error message. HP Officejet H470

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My Cartridge can move freely, but blinking is still on in black, color and resume control panel of My HP Deskjet F4185 Printer and the message given the screen " Carriage is stalled" Please guide me

Posted on May 04, 2014

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  • 32,281 Answers

The printer may be faulty. I suggest you return it to the supplier to have it fixed or replaced under warranty. If you try to fix it yourself you may void your warranty.

Posted on Jul 14, 2011

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1 Answer

I received a paper stall message on my brand-new-today HPOfficejet 5600 but I had not installed any paper! What should I do now?


With the power OFF, make sure the print carriage can move freely side to side.
Check the tray area for cardboard and tape.
Press the ON button after you have removed all packing materials.

Feb 17, 2011 | Office Equipment & Supplies

7 Answers

NEW HP Photosmart C6280 All-in-One on Vista - Error Printing


Whats the error message and can you try the printer directly connected into your computer?

Also check what your computer says in the printer status -> start -> printers and faxes -> your printer.

Jul 05, 2008 | HP Photosmart C6280 Printer

1 Answer

Hi my printer has a green light so appears ready to print however whatever is sent to print comes up as error printing in the status box m,y partner has tried uninstalling and reinstalling the printer but...


hi you can try a couple of things first, swap the usb cable if you have another one, or just to test borrow one from something else just to see if that works, in the software you need to check the print queue or the spooler, make sure it has not been paused accidently, also in the software, check to make sure the setting " print directly to printer" is selected, or all that will happen is that the item you are printing will just print to file ( save on the hard drive somewhere ) and this wont print this is normally a classic error people do, also in software, check to make sure the printer is set to the correct usb port...hope this helps

Feb 03, 2011 | Samsung CLP 300 Laser Printer

1 Answer

Carriage stall.. clear carriage obstruction and press resume...


Hi there maximum time we found it is a the head problem. The print head is what the cartridges sit in inside of the printer. For resolve the problem please follow these.


Open the printer and wait for the carriage to slide over. Some how if its not come then Unplug the printer & Manually slide the carriage.
Now Remove the ink cartridges from the print head & Use wet warm cotton swab or use alcohol to thoroughly clean the print head.
Repeat this until there is no ink residue coming off on the cotton swab. After finished it make the head dry then fix it back. Now Try to print something now

If that does not work then follow the next step.


Remove the printer data cable & restart the PC & printer. Then fit back the data cable & turn on the printer. Hope that's start working , if no luck then Uninstall the printer driver & restart the PC & Printer both again. Now install the driver of the printer and connect it with PC ,Turn on printer & go for a test print from the printer preference. Thanks & waiting for your reply.


Jul 27, 2010 | HP cp1700 Color Inkjet Printer

1 Answer

Unable to carry out print command


Issue : Desk jet 5150 Not printing
Environment :
OS - Not provided
Printer : Deskjet 5150

Solution :
There could be 2 reasons for your problem

check the following links
Solution 1 fig are available
Step 1: Press the Resume button
Press the Resume button. Wait for approximately one minute and then print a self-test by pressing and holding the Power button and pressing the Resume button four times. Release the Power button. The self-test page should print. If the carriage is still stuck, go to the next step.
Step 2: Power cycle the printer
Turn the power off and back on, following these instructions:

1. Turn off the printer by pressing and releasing the Power button. If it will not turn off, proceed to Step 3. If it does turn off, proceed to the next step.
2. Turn on the printer.
3. If the Power light is on steady, print a self test with the instructions above in Step 1.
Step 3: Clear the paper path
Reset the printer and clear the paper path of any paper that may be jammed in it, using the following instructions:
1. Leave the printer turned on and disconnect the power cable and the USB or parallel cable from the back of the printer. Do not reconnect them until instructed later.
2. Remove the paper from the in-tray.
3. Remove the rear access door or duplexer (if installed) from the back of the printer.
Figure 4: Removing the rear access door
4. Open the top cover of the printer.
5. Check for and remove any paper still in the printer. A paper jam could cause the error message and the carriage stall.
6. Replace the rear access door, close the top cover, and replace the paper in the in-tray.
7. Reconnect only the power cable. If the printer does not automatically turn on, turn it on with the Power button.
NOTE: The printer may go through a warm-up period of up to two minutes. Lights may flash and the carriage may move. Wait until this warm-up period is complete before going to the next step.
8. If the Power light is on steady, do an internal test as described in Step 1 above.
If the carriage is still in a stalled position, contact HP Technical support to have the printer serviced.


=============
IntroductionWhen printing with a HP Deskjet printer on Windows XP, the user may get the following error messages:
  • Error with USB
  • Out of paper message
  • Error lost communication with printer
  • Any other error messages related to communication.
The following performance failures could also be observed:
  • Partial page is printed, then ejects incomplete.
  • Blank page is ejected with nothing printed on it.
InstructionsThe error may be either a hardware or software issue. Firstly, make sure that all connections between the printer and PC are secure. Secondly, check if the printer can perform an internal test. Once the internal test has been printed properly, follow the instructions below to install a generic printer driver to know if HP printer driver is working fine:
  1. Click Start , Control Panel and Printers and Other Hardware .
  2. Click View installed printers or faxes .
  3. Highlight the printer to be removed.
  4. Click File and Delete .
  5. Click Yes when the deletion confirmation screen appears.
  6. Click File , Server and Properties .
  7. Click on the Drivers tab, highlight the printer to be removed and click Remove .
  8. Click Yes when asked to confirm deletion.
  9. In the printer folder , click on the Add a Printer task.
  10. Click Next and then, the Add New Hardware Wizard screen appears.
  11. Click Next on the Local or Network Printer screen.
  12. Click Next on the New Printer Detection screen.
  13. Click on the down pointing arrow next to Use the following port box and select USB001 or USB002 (virtual printer port for USB) and click Next .
  14. Under Manufacturer option, please select HP .
  15. Select the appropriate printer and click Next .
  16. Select Yes when asked Do you what to use this printer as the default printer? and click Next .
  17. Select Do not share this printer and click Next .
  18. Select Yes or No when asked Do you want to print a test page? and click Next .
  19. Then, click Finish .
  20. Try printing.



Jan 03, 2010 | HP DeskJet 5150 InkJet Printer

1 Answer

Cartridge error


Step one:Clear any paper or carriage path obstructions
Right-click the link below to open a new browser window with specific instructions about how to clear paper jams. When you have completed the instructions for removing a paper jam, return to this point in these instructions to continue resolving a carriage stall. Click here for information on resolving paper jams.
Moving the carriage
With the all-in-one turned on, open the print cartridge access door. The print carriage might try to come to move into the access area. Allow it to move to that position if it does.
Without turning off the all-in-one, disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the parts to be moved by hand and to reset the paper feed mechanism.
Looking in through either the print cartridge access door or the output paper tray, verify that the print cartridges are locked into the carriage and have not come loose. Also verify that there are no obstructions under or around the carriage to block it from moving.
Verify that the print carriage can move freely across the width of the all-in-one by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
Close the print cartridge access door and reconnect the power cord.
Press the On button to turn on the all-in-one.
Print the self test from the menu to check the functionality of the product by following these steps:
*Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
* If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
* If the issue is not resolved , continue to the next step.
Step two: Plug the product directly into a wall outlet
Verify that the product is properly connected to a suitable power source by following the instructions below.
Verify that the computer and the all-in-one product have a three-prong power plug.
Remove the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
Try the print job again to see if this step resolved the issue.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
NOTE:If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
If the issue is not resolved , continue to the next step.
Step three: Ensure that the control panel faceplate is installed correctly
If the control panel faceplate, or bezel, is incorrectly installed, the product may indicate a false carriage stall or carriage jam error condition. If the product has not been set up before, make sure the control panel faceplate is installed correctly by following the instructions below.
If the control panel faceplate is already installed, and your printer has been working for some time, do not attempt to re-install the faceplate. Press firmly on the faceplate to ensure proper installation of the faceplate adhesive or pins.
NOTE:If the control panel faceplate is already installed, proceed to the next step.
Attach the front panel covers.
Align the faceplate over the buttons on the top of the HP All-in-One.
Figure 1: Aligning the faceplate
Snap the faceplate firmly into place.
f538323.gif
Comment by technotech, posted on Nov 01, 2008 72a068b.gif Figure 2: Attaching the control panel faceplate
Make sure all the buttons can move freely.
Print the self test from the menu to check the functionality of the product by following these steps:
Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Step four: Perform a partial reset
A partial reset will return user settings to factory defaults. On some models, language and country/region settings are also reset. Perform a partial reset of the product by following the instructions below.
With the unit turned on, unplug the power cord from the unit.
NOTE:Do not do a partial reset when the printer is turned off.
Press and hold # and 3 while plugging in the power cord.
When Part.NVM Reset displays, release both buttons. The unit gets reset and comes online.
Print the self test from the menu to check the functionality of the product by following these steps:
Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Step five: Remove and re-install the print cartridges
Improper placement or installation of the product's print cartridges can cause the product to indicate a carriage stall error condition. Ensure that the cartridges are installed correctly by following the instructions below.
Turn on the HP Officejet, and open the print-carriage access door.The print carriage will move into the access area.
Figure 3: Opening the print carriage access door
After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot.285fc74.gif
Figure 4: Removing the print cartridge
d52ad2b.gif
1 - Print cartridge slot for the tri-color print cartridge
2 - Print cartridge slot for the black and photo print cartridges
NOTE:It is normal to see ink buildup in the print cartridge slots.
Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black or photo print cartridge, slide it into the right slot.
Close the print cartridge access door.
Print the self test from the menu to check the functionality of the product by following these steps:
Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Step six: Service the printer :- If you have completed all the steps listed above and are still experiencing a problem, service the product.

Nov 01, 2008 | HP Officejet 5610 All-In-One InkJet...

2 Answers

I cant get my printer to print


Step one:Clear any paper or carriage path obstructions
Right-click the link below to open a new browser window with specific instructions about how to clear paper jams. When you have completed the instructions for removing a paper jam, return to this point in these instructions to continue resolving a carriage stall. Click here for information on resolving paper jams.
Moving the carriage
With the all-in-one turned on, open the print cartridge access door. The print carriage might try to come to move into the access area. Allow it to move to that position if it does.
Without turning off the all-in-one, disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the parts to be moved by hand and to reset the paper feed mechanism.
Looking in through either the print cartridge access door or the output paper tray, verify that the print cartridges are locked into the carriage and have not come loose. Also verify that there are no obstructions under or around the carriage to block it from moving.
Verify that the print carriage can move freely across the width of the all-in-one by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
Close the print cartridge access door and reconnect the power cord.
Press the On button to turn on the all-in-one.
Print the self test from the menu to check the functionality of the product by following these steps:
*Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
* If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
* If the issue is not resolved , continue to the next step.
Step two: Plug the product directly into a wall outlet
Verify that the product is properly connected to a suitable power source by following the instructions below.
Verify that the computer and the all-in-one product have a three-prong power plug.
Remove the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
Try the print job again to see if this step resolved the issue.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
NOTE:If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
If the issue is not resolved , continue to the next step.
Step three: Ensure that the control panel faceplate is installed correctly
If the control panel faceplate, or bezel, is incorrectly installed, the product may indicate a false carriage stall or carriage jam error condition. If the product has not been set up before, make sure the control panel faceplate is installed correctly by following the instructions below.
If the control panel faceplate is already installed, and your printer has been working for some time, do not attempt to re-install the faceplate. Press firmly on the faceplate to ensure proper installation of the faceplate adhesive or pins.
NOTE:If the control panel faceplate is already installed, proceed to the next step.
Attach the front panel covers.
Align the faceplate over the buttons on the top of the HP All-in-One.
Figure 1: Aligning the faceplate
Snap the faceplate firmly into place.
Figure 2: Attaching the control panel faceplate
Make sure all the buttons can move freely.
Print the self test from the menu to check the functionality of the product by following these steps:
Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Step four: Perform a partial reset
A partial reset will return user settings to factory defaults. On some models, language and country/region settings are also reset. Perform a partial reset of the product by following the instructions below.
With the unit turned on, unplug the power cord from the unit.
NOTE:Do not do a partial reset when the printer is turned off.
Press and hold # and 3 while plugging in the power cord.
When Part.NVM Reset displays, release both buttons. The unit gets reset and comes online.
Print the self test from the menu to check the functionality of the product by following these steps:
Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Step five: Remove and re-install the print cartridges
Improper placement or installation of the product's print cartridges can cause the product to indicate a carriage stall error condition. Ensure that the cartridges are installed correctly by following the instructions below.
Turn on the HP Officejet, and open the print-carriage access door.The print carriage will move into the access area.
Figure 3: Opening the print carriage access door
After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot.
Figure 4: Removing the print cartridge
1 - Print cartridge slot for the tri-color print cartridge
2 - Print cartridge slot for the black and photo print cartridges
NOTE:It is normal to see ink buildup in the print cartridge slots.
Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black or photo print cartridge, slide it into the right slot.
Close the print cartridge access door.
Print the self test from the menu to check the functionality of the product by following these steps:
Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Step six: Service the printer :- If you have completed all the steps listed above and are still experiencing a problem, service the product.

Oct 27, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Stalled printer cartridges


Sounds like an issue with the print carriage. When it's out of alignment and tries to print, it can make awful noises. HP.com has a web page that describes a number of troubleshooting steps when you have print carriage issues:

Carriage Jam Errors

There's also a related web page having to do with the noise coming from the printer:

Noisy Print Carriage

Hope this helps. Good luck.

Oct 07, 2008 | HP OfficeJet 4215 All-In-One InkJet...

6 Answers

Lexmark z11 Vista Compatible?


Looks like I've cracked it [Touches wooden desk]. Need a USB to IEEE 1284 36-pin Parallel Printer Cable, like the one I received today (ordered yesterday from www.cables2u.co.uk). First, connect it to Z11. Turn on Z11 and boot up Vista PC/laptop. (I run Vista Business on my laptop.) Connect cable to computer. Message appears "Installing device driver software". Click it for status. 'Found New Hardware' box appears. Click 'Locate and install driver software'. A message appears "Error loading LXADSUI.DLL. Specified module could not be found". Click 'OK'. Message appears saying driver software installed successfully. ["Yeah, right ..."] (Have faith, folks!) Now, click Start, then Control Panel and double-click Printers. Right click on Z11 and click on Set As Default Printer. Right click on Z11 again and click on Properties. Check on Ports tab that Port USB is ticked for Z11. On Cartridge Maintenance tab, check right cartridge is showing. If not, click 'Install/Change Cartridge' and follow instructions. Then 'Clean Print Nozzles' and 'Align Cartridges'. Check settings on the other tabs in Properties look OK and try printing a test page! It looks good to me!

Jan 15, 2008 | Lexmark JetPrinter Z11 InkJet Color...

4 Answers

Cartridge Error


I had the cartridge error message aswell. I took an alcohol swab and cleaned the points on both cartridges, let the cartridges sit for 1 minute to dry, and replace cartridges, restart printer, problem solved. Apparently I haven't used this printer in a month or so, and left it in my car and the ink dryed and caused an error.

Jan 15, 2008 | HP OfficeJet 4315 All-In-One InkJet...

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