Question about Arcsoft TotalMedia

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Arcsoft Totalmedia 3.5 installing fails to my 64bit Win7 computer. Installing stops when program asks country settings.

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I had same problem (Windows 7, 64-bit, FujiTech DVT PRO USB stick). When trying to search TV channels Windows notifies that TotalMedia 3.5 stopped working.

Workaround: The problem seems to be related only to TotalMedia. I was able to setup TV channels and watch TV with Cyberlink PowerDirector 10 free trial version. This free trials expires after 30 days but I'm planning to purchase it so this is not an issue for me.

Posted on Jan 08, 2012

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I have Windows 7 64-bit and couldn't install TotalMedia 3.5 It would only get as far as Select Video Device, and give 2 options: > WinFast DTV Dongle Gold BDA Filter > FM/DAB Dongle I downloaded a driver (AF9015 BDA Driver - 9.6.3.1) from http://www.unisupport.net/ Select Video Device then gave these 2 options: > AF9015 BDA Driver > FM/DAB Dongle The first one did the trick. (The second one was possibly there because I have a Kaiser Baas USB FM radio.)

Posted on Aug 06, 2011

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Posted on Jan 02, 2017

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esponser(Zoe) 11/2/2010 1:01:34 AM
Hello Nick,
Thank you for using our products.
Regarding your issue, please try to reinstall your TotalMedia 3.5 following these steps(before that, please make sure you keep the original installer):
Step1: Pull out your device and uninstall from Control Panel -> Programs -> uninstall TM, restart PC
Step2. delete these files/folders:
W7 32-bit OS:
C:\Users\current user\AppData\Roaming\ArcSoft
C:\Users\current user\AppData\Local\ArcSoft
C:\Users\All Users\ArcSoft
C:\Program Files\ArcSoft
C:\ProgramData\ArcSoft\licensedata

W7 64-bit OS:
C:\Users\current user\AppData\Roaming\ArcSoft
C:\Users\current user\AppData\Local\ArcSoft
C:\Users\All Users\ArcSoft
C:\Program Files (X86)\ArcSoft
C:\ProgramData\ArcSoft\licensedata
Step3: Clean up the registration files:
1).Go to Start menu and click "Run", type "regedit" and press Enter.
2).Delete [HKEY_LOCAL_MACHINE\SOFTWARE\ArcSoft] and [HKEY_CURRENT_USER\Software\ArcSoft].
Step 4: Reinstall TM after rebooting the computer.
Hope the above can be helpful.
Thank you for your understanding and interest in our product.

Regards,
ArcSoft Support

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