Paper Jam The printer status on my computer keeps telling me there's a paper jam, but there is none in the printer! I plugged the printer into another computer, and it prints fine. But my computer still seems to think there's a paper jam, and won't print on this printer.

There should be a compartmet in back that you open to remove the paper

Sometimes the "paper jam" with no paper is due to the printer not being able to feed paper in to the machine. You send a print job to it...printer attempts to feed paper but can't...then you get the paper jam message and ofcourse there is no paper in the machine. Powering off and on should clear the message. Make sure you clear the print job from the print que or the same thing will happen on power off/power on because the computer will still try to send the print job to the printer when turned on. I have found that all of HP's machines that have this style of paper feed mechanism fails prematurely. The pickup roller is too small for one but as soon as the roller is coated with dust it begins to fail. You can take a Q-tip and go in from the back to try and clean the roller. Water is fine.

Inkworks
866-381-0541

Hi y'all -

you share a frustrating problem... error message but no apparent error (jam)! it's one that's common to many models of printers and the result of many different causes.

I've seen it when I've printed on cheaper paper, or different (lower) grades with odd surface finishes. the sensors get dirty, or the printer/computer 'thinks' there's paper stuck where none exists. I've opened/closed paper trays 2-3 times and rolled feed rollers around multiple times, then closed printer paper drawers only to have the 3rd time of doing the exact same steps be the time it cleared the error message.

there are often very tiny pieces of paper stuck in weird places in the paper path in printers, too. if you did have a jam before the message started, is every little scrap of the page accounted for? there are also hard to get to places to find paper scraps in larger printers, but I'm going to assume you're all talking about home printers.

here are a few general HP support links you may find helpful for future paper jam messages for this model of printer.

this link is for general info for this model:
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&product=304535&lc=en&jumpid=reg_R1002_USEN

this link is for general support for this model:
http://h10025.www1.hp.com/ewfrf/wc/solveCategory?lc=en&dlc=en&cc=us&product=304535

here's a link addressing paper jams in general:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bud09189&lc=en&dlc=en&cc=us&rule=26353&product=304535

and here's one on cleaning your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00016484&lc=en&dlc=en&cc=us&product=304535

hope this helps a little bit for future refs. remember that using good paper helps print quality and lessens printing problems. also, when you take a stuck page out of a printer, doing so gently will help ensure little scraps of paper do not tear off paper edges and get stuck in weird spots. it some times helps to gently, manually, roll the feed rollers a full turn around in the printer, too. patience pays! -JW50