Acomdata PureDrive - Recent Questions, Troubleshooting & Support
I have been storing data
The data is still on the disk but can you get it is the issue.
If the logic board is still good and the drive is recognized by bios that it is do able. But if the drive is not recognized, you may need some recovery service. If you really want your data, don't format since that erases all and makes a recovery operation even more difficult and expensive.
Bottom line - it is always prudent to have backups of backups for obvious reasons..
If this is an external drive remove it from the shell and connect it directly to computer. Might be the electronics in the shell that have gone bad!!!!!!!!!!!!!!!
on Sep 08, 2017
Hi, my macbook stopped reading
First determine if problem is with your macbook or the drive. Does the drive work on any other computers? If not, then the problem is either the drive or the Acomdata enclosure holding the drive. You'll need to get a usb HDD dock, extract the harddrive from your Acomdata drive and plug the drive into the HDD dock. If your mac is still unable to read the drive, the drive itself is probably not working anymore. If you're a novice and have never attempted data recovery before, I would recommend a data recovery service if it is important that you recover your files. If the the problem is with the drive, there may still be a good chance your files can be recovered but only if you know what you're doing. You don't want to run the risk of ruining that chance and attempt this yourself if you don't have the proper tools or knowledge.
on Sep 24, 2014
How do i locate the
right clicking on "MY COMPUTER" and selecting "MANAGE"
In the left hand panel your'll find "DISK MANAGMENT"
See if you can see the drive there, if you can you may need to assign it a drive letter.
on Mar 23, 2011
My computer doesnt read the drive
The disk-drive has malfunctioned.
Search online for a professional "data recovery service".
For a significant fee, they can repair your disk-drive,
just long-enough to copy your files to a new disk-drive.
If it still has a valid WARRANTY, exercise the warranty to get it repaired/replaced.
If the warranty has expired, then open the case, remove the disk-drive, buy a new "compatible" disk-drive, connect it, and thus "revive" your external storage device.
on Jan 28, 2011
Clicking sound and will not
I'm really sorry to tell you that the clicking sound means that the drive is mechanically dead!
If possible, have it replaced; If you want to rescue the data on it, take it to a special lab that's specialized in data recovery from faulty drives... Search the internet to find the nearest place to your house.
In case of a problem or clarification, don't hesitate to post me a reply before rejecting my answer.
If you are satisfied, rate my solution with the "thumbs" or (even better) add a testimonial.
Good luck and best regards,
on Jan 20, 2011
Not finding what you are looking for?