Blenders - Recent Questions, Troubleshooting & Support


I am sorry to hear you are having trouble with your blender.

I have added a link below for if you wish to purchase a glass jar from us:

9704200 KitchenAid Glass Jar KSBGGC

I hope this helps :-)

KitchenAid... | Answered Yesterday


I have added a help video below which may be able to help you remove your blades.

I hope this helps :-)

KitchenAid... | Answered Yesterday

Google (braun)(4169)(manual) without parens OR contact Braun directly to request.

Braun Blenders | Answered on Dec 28, 2019

Google (kenwood)(KM202)(manual) without parens.

Kenwood Blenders | Answered on Dec 24, 2019

Return it to Mr Puck for a full refund under warranty.


you have overheated it!

Your blender is equipped with thermal protection to prevent damage to the motor if the blender senses overheating. This safety feature will stop the motor and you will notice that the LED light will flash at a faster rate as compared to standby mode. Should this occur, unplug the motor and allow the blender to cool down for 30 - 45 minutes.

Wolfgang Puck... | Answered on Dec 03, 2019

I know it's a late reply but I have plenty here in New Zealand.

KitchenAid... | Answered on Nov 02, 2019

Did you ever find a solution for this? I'd love to know as well.

Jenn-Air JBL800... | Answered on Oct 30, 2019


Sorry you are experiencing an issue with your blender. Sadly you will have have to replace the whole blade assembly in this instance.

Please see our help video for your perusal.

I hope we could help you resolve your issue :-)

KitchenAid... | Answered on Oct 23, 2019


Sorry you are experiencing problem with your appliance. We have created help pages and videos to help you resolve this issue, please see the relevant links below for you perusal:

Hopefully you will find our information helpful. Should you require any help, please don't hesitate to contact us.

KitchenAid... | Answered on Oct 23, 2019

Put the blender cup in a sinkful of very hot water for 5 minutes.

Blenders | Answered on Oct 20, 2019


Blenders | Answered on Oct 18, 2019

Replacement parts for Wolfgang Puck Immersion Blenders are available here:

If you do not see the model number for your product or parts are not shown, suggest you contact their Customer service at 1-800-275-8273 to determine if the required replacement part is available for your model. Alternatively try making an inquiry via their webform:

Wolfgang Puck... | Answered on Oct 17, 2019

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