Canon PowerShot - Recent Questions, Troubleshooting & Support


First of all, do not save any new file to camera's memory card.

Take out memory card, and connect it to computer using a card reader. You should see memory card shown as a drive letter (like H:) in Windows Explorer.
Download this camera photo recovery software
http://www.asoftech.com/apr/
Install and open the photo recovery software, select the memory card, and click 'Start' button.

Canon PowerShot... | Answered on Nov 27, 2019


Possible that the mic within the camera is bad or there is obstruction to the mic. Please check and clean any dirt , place the camera and shoot without holding to confirm if the sound is better or not.

Canon PowerShot ... | Answered on Nov 27, 2019


i dont think this will help but i have a kodak digital camera and when i do video i get no sound when i play it back. if you plug it into computer to download pics and video there will be sound with the video. thats how mine works anyway.. good luck..

Canon PowerShot... | Answered on Nov 27, 2019


Check your settings in the menus. If you've muted the camera to remove the other sounds, it will mute the video soundtrack as well.

Canon PowerShot... | Answered on Nov 27, 2019


clean the lens,get it serviced the lens as well as CCD.

Canon PowerShot... | Answered on Nov 27, 2019


I bought a new damn camera.

Canon PowerShot... | Answered on Nov 27, 2019


H264 is a "mov." file. Windows media player11 and Power DVD 9 do not support this type of file. If you don't like QuickTime, there are many free media players that will support it (VLC is a good one). You could convert the mov. file to an avi. file with a video converter program. Then your avi. format movie will play in WMP

Canon PowerShot... | Answered on Nov 08, 2019


The date/time cannot be deleted once it is embedded in the image. To turn off the date/time deselect the date/time stamping by following procedure:
These instructions explain how to insert the date in images.
attention:
  • The [Date Stamp] cannot be deleted from the image data once it has been recorded because the date is written in as an image.
  • When selecting [Date Stamp] , [Recording Pixels] is set to 1600 x 1200 pixels and the compression (image quality) to [Fine].
  • When the shooting mode is set to <Movie> (g0029623.gif), settings for inserting the date and time cannot be made.
  • The following explanations are provided based on the assumption that the [Shooting Mode] is set to <Program AE> (g0034813.gif).



1. Press the <Power> button on the camera.
g0046584.gif
2. Press the <FUNC./SET> (g0046915.gif) button.
g0046627.gif
3. A screen like the one below will appear on the monitor.
g0046619.gif
Select g0013174.gif [Date Stamp] (g0013171.gif) in the [Recording Pixels] section g0013173.gif.
g0013176.gif Press the <MENU> (g0046624.gif) button.


4. A screen like the one below will appear on the monitor.
g0046699.gif
g0013173.gif Operate the <directional buttons> left or right to select [Date Stamp] and set it to [Date] or [Date & Time].
g0013174.gif Press the <MENU> (g0046624.gif) button.


5. Press the <FUNC./SET> (g0046915.gif) button.
g0046628.gif
6. Make sure that the [Date Stamp] is set and the following screen will appear with the icon (g0013164.gif) in the lower-left corner of the screen.
g0046623.gif
7. When shooting with this setting, the date will be embedded in the image as shown below.
g0018302.gif
g0013173.gif [Date]
g0013174.gif [Date & Time]
warning: The date, its font and color, and the position where it is displayed cannot be changed. Also, dates and times recorded with [Date Stamp] cannot be deleted.


If you need a manual for the A480, you can download it from:

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=320&modelid=18155

Please rate this solution. Thanks.

Canon PowerShot... | Answered on Oct 20, 2019


look into the camera with a bright light and see if any pins are bent where the memory card goes in. also check to see if the card is unlocked and check the card to see if it works in another device.

Canon PowerShot... | Answered on Oct 19, 2019


Try some photo recovery software to rescue the files on your digital camera memory card, here are some for your options.

Photo Recovery (for Windows)
Photo Recovery for Mac

Be careful: Before your pictures are recovered, do not attempt to save more files to the card in case the original files(your pictures) are overwritten.

Canon PowerShot... | Answered on Oct 09, 2019


You can connect camera's memory card to computer, then download this picture recovery program which is outstanding among all picture recovery software.
http://www.001-software.com/picture-recovery/

Canon PowerShot... | Answered on Oct 09, 2019


Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Canon PowerShot... | Answered on Oct 01, 2019


Does the auto exposure go down to 30 secs? If you are getting 30 secs on B mode then the self timer will not work. Set the camera to full auto and then from the menu select self timer, you should have 2 options 2 sec and 10 sec. Then press the shutter

Canon PowerShot... | Answered on Sep 24, 2019


Two ways.

Connecting to the computer via the lead, you should open Windows File Explorer and you will see the storage in the camera as a removable storage

or

you go to the Canon website and get all the software including the download software and add-ons. The Win 7 software should be good on Win 10 and includes ZoomBrowser and PhotoStitch.

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/support-point-and-shoot/powershot-a-series/powershot-a40
https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/support-point-and-shoot/powershot-a-series/powershot-a40

Canon PowerShot... | Answered on Sep 03, 2019


Please check if yu did set the camera in AF mode continuous. In that mode, the camera is focusing on whatever is aimed at. Even when the shutter button is not pressed, allowing you to shoot without missing opportunities.
The mode where you see the camera focus when the button is pressed half way, is called single. This setting will conserve battery power.
Look in the manual under Switching between Focus Settings. I can't tell you war page that is for your camera, in mine it is page 100.
On the last pages in the book are all settings for each shooting mode.

Canon PowerShot... | Answered on Aug 18, 2019


hi i have roblem in my camara A1300 IS , restart E32 what i do?

Canon PowerShot... | Answered on Jul 22, 2019


We're assuming you have a lens error, restart camera message on your G11. Other than to turn the power on, there is really no way to restart the camera. If you've tried turning it back on and the error did not clear, the camera would require service. If you need to have that one repaired, you can go through: www.camerasandparts.com All they deal with are the service for the Canon Powershot cameras and the work through them is superb. Through them for that error is $89 with parts / labor included, servicing for the camera included, and return shipping. That's where a lot of people go for help with the Canons. They do excellent work on these cameras and they are actually affordable for repairs. Good luck with it.

Canon PowerShot... | Answered on Jul 18, 2019


Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Canon PowerShot... | Answered on Jul 11, 2019


Display went purple with lines then finally died this year, contacted Canon at the link below and they paid all shipping (both ways) in less than 10 days I have the camera back and working like new for $0.00, these guys care about their products and customers. If you have this issue contact them and they will handle it right.

http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&keycode=2112&fcategoryid=221&modelid=9828

Canon PowerShot... | Answered on Jul 11, 2019


first open the cover of the power shot and take photo

Canon PowerShot... | Answered on Jul 11, 2019

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